Role Profile
Position: Loss Control Surveyor Level: 4
Reporting to: Head of Underwriting
Location: Jersey/Guernsey
Purpose:
Undertake underwriting risk assessments for domestic, high net worth, farming and commercial
customers as part of the Islands Insurance Group, with authority from the NFUM Loss Control Team,
providing risk improvement reports and technical insight to Underwriting to help inform insurance
decisions and effectively manage risk for the customer and reduce losses for both customers and the
business.
Accountabilities:
• Complete detailed underwriting risk surveys for domestic, bespoke, farming and commercial
customers, identifying property and liability risk improvement requirements through site
visits and remote surveys which provide technical insight into potential risks in order that
Underwriting are able to determine if cases are within risk appetite.
• Produce detailed technical reports that capture underwriting risk assessments and scoring to
a professional standard using defined systems in order that an insurance decision; quote
renewals or declinature, can be reached in a timely manner by Underwriting and brokers.
• Undertake site reviews and consultancy with customers for technical and relationship
reasons, supporting sub-brokers and brokers and activity managing stakeholders including
Underwriting and customers to support with imparting knowledge of potential risks which
need to be addressed and providing solutions to reduce risk and losses.
• Manage and prioritise individual workload to effectively complete surveys written reports
and other tasks in line with agreed timetables, utilising the systems, templates and
frameworks provided to ensure that service levels are achieved and individual and team
KPI’s are achieved.
• Research, produce and publish technical guidance and data designed to improve knowledge
of clients, and colleagues including other Loss Control Surveyors, Underwriting, Claims and
Sub – brokers.
• Build and maintain effective working relationships with internal and external stakeholders
such as clients, sub-brokers, underwriting, claims and colleagues through regular
communication and meetings to promote risk management surveying services and ensure
the effective delivery of objectives.
• Deliver short term/ one off projects and activities as required by and to the standard and
outcomes agreed with the Head of Underwriting when required.
Experience and Knowledge:
• Detailed technical knowledge of current risk management and loss prevention practices for a
broad range of insurance risks.
• Experience of surveying/consulting in commercial environments.
• Ability to interpret underwriting requirements to ensure that risk management decisions can
be identified.
• Highly developed communication skills with customers and stakeholder engagement skills
and ability to influence and negotiate.
• Experience and knowledge gained from working in Underwriting, Claims, Surveying or
Commercial Engineering (or similar).
Qualifications
• ACII or Working Towards
• Full Driving Licence
Key competencies required:
TEAMWORK
Work with and support colleagues to ensure the delivery of a high-quality customer service and all
business objectives by yourself and your colleagues.
DEPENDABILITY
Take personal responsibility for delivering high quality customer service whilst rising to challenges
and performing to the best of your abilities.
JOB KNOWLEDGE
Continue to develop your knowledge to achieve optimum effectiveness in your role.
CUSTOMER FOCUS
Meet the expectations and requirement of internal and external customers. Demonstrate a clear
understanding of customer’s requirements ensuring they require a high-quality service from Islands.
PERSONAL EFFECTINESS
Manage your time effectively by prioritising and organising your workload to ensure that deadlines
are always met and referring to the Head of Underwriting for guidance where necessary.
SETTING AN EXCELLENT EXAMPLE
Actively promote the strategy and philosophy of Islands and display its values.
DELIVERING RESULTS
Deliver results by challenging conventional thinking, managing risks, involving others, and seizing the
opportunities offered by change.