Temporary Retail Service Advisor – Jersey

Position details

POSITION TITLE: Temporary Retail Service Advisor - Jersey

BAND CI-2

EFFECTIVE DATE: ASAP

PURPOSE OF ROLE The position holds the day-to-day responsibility for

maximising the showroom sales revenues and providing

an exemplary service to the customer.

LOCATION: Castle Street, St Helier, Jersey, premises or Guernsey

Airtel premises as requested by the company and

permitted by local laws.

NORMAL HOURS 40 hours per week across 5 days Monday to Saturday

between the hours of 08.30 and 18.00

REPORTS TO: Showroom Assistant Manager & Showroom Manager

DIRECT REPORTS: None

KEY INTERNAL RELATIONSHIPS: Customer Services Department

KEY EXTERNAL RELATIONSHIPS: Members of the public

Key result areas

Performance and progress in the following areas will be a priority for the Temporary Retail Service Advisor.

The level of achievement within these areas will be the basis for performance measurement.

 To consistently meet sales targets.

 To provide a high quality of customer service to the standard expected by Jersey Airtel Limited.

 To sell special promotions in the shop as and when local events make a special promotion

appropriate.

 To maintain a high standard of display, both in window and inside the shop.

 To ensure the shop is kept clean and tidy at all times.

 To keep merchandise clearly ticketed and priced.

 Should be fully up to date with Customer Interface Processes such as Billing, Complaint

Management, Customer Relationship Management and documentation compliance and

completion.

 Fully conversant with billing and payment management process.

 Achieve against agreed sales targets and customer satisfaction measurements.

 Maximize Showroom Sales

 Exemplary Customer Service

 Shop ambience to maintain high standards of tidiness and appearance

Education & experience

The Service Advisor will possess the following qualifications and levels of experience:

 Ideally hold several years experience in retail sales/ customer service.

 A warm, enthusiastic and empathetic sales person with excellent listening skills.

 An understanding or interest in telecommunications voice and data products and their relevance to

the consumer market.

 Self–confident with a high level of inter-personal skills with the ability to sell technology products.

 Must be highly result oriented with strong customer service.

 A self starter with a “can do” attitude, a natural sales person, comfortable in a fast paced

environment.

 Highly motivated with the ability to influence and persuade others through communication.

 Must be a team player, but also able to work on own initiative.

5 year residency required

Data Analysis

Elev8CX Confidential

Prepared by:

Department Name: HR

Email: talent@elev8cx.com

Page 2 of 5

Data Analysis Version: 1.0 Date: 14/08/2024

Table of Contents

1 Job Description .................................................................................................................................................. 3

1.1 Role Profile (The purpose of the role) ...................................................................................................... 3

1.2 The Scope of The Role ................................................................................................................................ 3

1.3 Responsibilities of the Role ........................................................................................................................ 3

1.4 Success Measures (What success looks like in this role) ..................................................................... 4

1.5 Experience & Skills ....................................................................................................................................... 4

1.6 Qualifications and Requirements ............................................................................................................. 5

1.7 Security Protocol .......................................................................................................................................... 5

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Data Analysis Version: 1.0 Date: 14/08/2024

1 Job Description Team: Elev8CX

Location: Jersey Office

1.1 Role Profile (The purpose of the role)

Elev8CX Limited is a leading player in the software industry, known for innovative solutions and a

dynamic work environment. We are seeking a Data Analyst specialising in Microsoft Power BI, with a

minimum of 2 years of professional experience with Power BI, to join our growing analytics team. The

Data Analysis will play a role in developing the analytics platform for the business. This role involves

designing, developing, implementing, and ensuring adherence to analytics best practices.

1.2 The Scope of The Role

Reports to: Courtney Robinson, Data Analytics Manager

1.3 Responsibilities of the Role

• Power BI Management: Maintain multiple Power BI workspaces, reports, and Semantic

Models, ensuring their relevance and efficiency.

• Requirement Gathering: Collaborate with the respective business functions to gather and

document requirements from business units into features and user stories (Azure DevOps).

• Guidance on Power BI Solutions: Offer functional and technical guidance regarding Power BI

analytics solutions, including design, development, implementation, and best practices.

• Collaborative Development: Work with stakeholders to enhance the data platform, aligning it

with business initiatives.

• Data Model Navigation: Understand and optimise the complexities of current data models for

improved data utilisation.

• Work closely with the finance team to optimise month end close and reporting.

• Assist in the month end financial reporting to gain an understanding of the financials at

Cirrus.

• Assist in the weekly cashflow forecasting and actuals and automating the process.

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Data Analysis Version: 1.0 Date: 14/08/2024

• Dataset Promotion: Encourage the use of promoted datasets within the business to enhance

data-driven decision-making.

1.4 Success Measures (What success looks like in this role)

• Active and measurable completion of tasks

• Consistently resolves issues within agreed time frames

• Customer focussed resolution of queries.

• Ensuring the most appropriate choice is made to progress any issue quickly.

1.5 Experience & Skills

• Power BI Expertise: Proven experience building and maintaining Power BI datasets using DAX,

Python, and SQL.

• Advanced Reporting Skills: Advanced proficiency in creating and publishing comprehensive

reports with Power BI.

• Report Standardisation: Experience standardising reports across a business to ensure

consistency and accuracy.

• Stakeholder Engagement: Ability to gather and interpret stakeholder requirements,

translating them into actionable data insights.

• Codebase Management: Skilled in managing and maintaining a codebase of Power BI

reports.

• Financial Reporting: Knowledgeable in financial reporting, capable of providing insightful

analyses to finance teams.

• Cross-Functional Collaboration: Demonstrated ability to collaborate across departments,

enhancing business strategy and operations.

• Custom Visualization Development: Ability to create custom visuals or integrate third-party

visuals within Power BI for unique reporting needs.

• Performance Tuning and Optimisation: Experience in performance tuning and optimising

Power BI solutions for improved efficiency.

• Agile Environment Adaptability: Proven background in thriving within a fast-paced, agile work

environment.

• A collaborative spirit is essential, as the role requires working closely with stakeholders to

evolve our data platform, supporting critical business initiatives and bolstering decision-

making processes.

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Data Analysis Version: 1.0 Date: 14/08/2024

1.6 Qualifications and Requirements

• Experience building Power BI datasets from a multitude of data sources, including Delta

Lakes and APIs.

• Native or fluent spoken and written English is essential for the role.

1.7 Security Protocol

• Proof of Entitled to work status required.

• As part of this role, you may be required to go through enhanced background checks.

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Job Description

Role: Financial Risk and Reporting Senior Associate

Location: Jersey

Line of Service: Finance & Procurement

Grade: Senior Associate

Contracted Hours per Week: 37.5 hours

PwC Channel Islands Overview

PwC is a highly dynamic professional services firm offering Advisory, Tax, Audit and other

assurance services to a large portfolio of international and local clients. The Channel Islands

firm employs 600+ staff in offices across Jersey, Guernsey and Alderney and is part of an

international network of 151 PwC firms employing over 364,000 staff.

Job Summary:

We are looking for a Financial Risk and Reporting Senior Associate to join our high performing internal finance team at PwC CI. You will act as a key support for financial reporting and financial operations.

Our Financial Risk and Reporting team is an integral part of the Finance and Procurement

function. They ensure robust financial management and compliance, oversee financial reporting

and mitigate financial risks. They also support maintaining the integrity of financial operations,

are proactive, honest and collaborative.

This role is a great opportunity to build a meaningful career that helps you connect, grow and

make an impact.

Responsibilities:

Working closely with the Financial Risk and Reporting Lead, you will be responsible for

overseeing outsourced activities related to accounts payable and receivable, support

calculations of accounting estimates, financial reporting and annual audits, both external and

internal.

Accounts Payable:

● Oversee outsourced Accounts Payable function, including invoice management, supplier

onboarding, compliance and payments.

● Manage payment authorisation process.

● Manage dispute resolutions.

● Manage staff expenses reimbursements processes and payments

Accounts Receivable:

● Oversee outsourced Accounts Receivable function, including the management of daily

cash receipts.

● Manage return of funds.

● Manage cash flow forecasting.

Financial reporting:

● Oversee financial bookkeeping for both main LLP and subsidiary companies

● Assist in preparation of monthly accruals and prepayments schedules and other

accounting estimates

● Perform monthly and quarterly reconciliations including bank, balance sheet and credit

cards.

● Assist in the preparation of annual financial statements (IFRS) and accompanying

working papers for both main LLP and subsidiary companies.

● Oversee fixed assets management.

● Performing other tasks as assigned by the Finance Risk and Report Lead.

Direct Reports:

This role reports to:

● Financial Risk and Reporting Lead

There are no direct reports into this role.

Qualifications & Certifications:

● Qualified accountant with recognised accounting body.

Skills & Experience Required:

Essential skills

● Able to demonstrate application of accounting standards with focus on financial reporting

and analysis.

● Technology minded individual with strong commercial awareness and analytical and

problem-solving skills.

● Action oriented self-starter, focused on continuous improvement in process efficiency

and driving change through technology.

● Evidence of building and sustaining strong relationships.

● Strong written and verbal communication skills

Desirable skills

● Familiarity with accounting softwares including SAP and Sage

● PowerBI experience

Travel Requirements:

You will be required to make short trips from time to time to the firm’s office in Guernsey and

possibly also the UK Firm’s offices in London.

The skills we look for in our people:

All our people need to demonstrate the skills and behaviours that support us in delivering our

business strategy. This is important to the work we do for our business, and our clients. These

skills and behaviours make up our global leadership framework, Evolved PwC Professional.

The Evolved PwC Professional focuses on two core behaviours: Trusted Leadership and

Distinctive outcomes. Trusted Leadership is underpinned by core behaviours that Inspire,

Empower and Evolve, and Distinctive outcomes is underpinned by behaviours that Champion,

Build and Deliver.

Diversity

We work in a changing world which offers great opportunities for people with diverse

backgrounds and experiences. We seek to attract and employ the best people from the widest

talent pool as well as those who reflect the diverse nature of our society. We aim to encourage a

culture where people can be themselves and be valued for their unique strengths. Creating

value through diversity is what makes us strong as a business. https://pwc.to/2vY6KZm.

Job Description

Role: Senior Associate - Data Steward, Analysis & Engagement

Location: Jersey or Guernsey

Line of Service: Business Enablement, People Pillar

Grade: Senior Associate

Contracted Hours per Week: 37.5 hours

PwC Channel Islands Overview

PwC is a highly dynamic professional services firm offering Advisory, Tax, Audit and other

assurance services to a large portfolio of international and local clients. The Channel Islands

firm employs 600+ staff in offices across Jersey, Guernsey and Alderney and is part of an

international network of 151 PwC firms employing over 364,000 staff.

Job Summary:

As part of the People Operations team, this role plays a crucial part in delivering a great

employee experience to the business by using their knowledge of people policies and

procedures to ensure effective communication across various stakeholder groups, managing

expectations whilst streamlining and simplifying our processes. The role is the SME for Data

Stewardship, Analysis and Engagement.

Responsibilities:

Responsibilities include:

● Coordinating Human Capital data ensuring data governance and controls are in place

including regulatory and ad hoc reporting.

● Providing data assurance and quality support surrounding Human Capital data ensuring

maintenance of systems and actioning system development.

● Undertaking technical documentation and creating innovative technology focused

solutions.

● Identifying Data Ownership Model for Human Capital data.

● Problem solving technology issues by raising and managing tickets with the global

teams.

Direct Reports:

This role reports to:

● Human Capital Manager (D&I, Systems, Reward, Policy Lead)

There are no direct reports into this role.

Qualifications & Certifications:

● Relevant Level 3 qualification is desirable but not essential.

Skills & Experience Required:

Essential skills:

● Experience of data analysis, working with complex data sets.

● Experience of visualisation & reporting of data with strong presentation and

communication skills.

● Experience of Human Capital/Human Resources technologies.

● Experience of data quality assurance and governance.

● Experience of system integration.

● Experience of preparing technical documentation in relation to process, data and access

management.

● Demonstrate a creative and innovative approach with the ability to problem solve and

provide support.

Desirable skills:

● Knowledge and understanding of GDPR and relevant data regulation.

● Experience in development and implementation of process documentation to support HC

policy & programmes.

● Experience in the use of Workday.

● Understanding of data migration activities.

● Ability to handle pressure and manage conflicting demands. ● A professional and resourceful approach and an ability to build rapport at all levels.

Travel Requirements:

As part of a cross-island team, this role may require regular travel between the islands and may

occasionally require further travel.

The skills we look for in our people:

All our people need to demonstrate the skills and behaviours that support us in delivering our

business strategy. This is important to the work we do for our business, and our clients. These

skills and behaviours make up our global leadership framework, The PwC Professional.

The PwC Professional focuses on two core behaviours: Trusted Leadership and Distinctive

outcomes. Trusted Leadership is underpinned by core behaviours that Inspire, Empower and

Evolve, and Distinctive outcomes is underpinned by behaviours that Champion, Build and

Deliver.

Diversity:

We work in a changing world which offers great opportunities for people with diverse

backgrounds and experiences. We seek to attract and employ the best people from the widest

talent pool as well as those who reflect the diverse nature of our society. We aim to encourage a

culture where people can be themselves and be valued for their unique strengths. Creating

value through diversity is what makes us strong as a business. https://www.pwc.co.uk/diversity

About us

We are responsible for regulating, developing, and supervising Jersey’s financial services industry and supervising for anti-money laundering (AML), countering of the financing of terrorism (CFT) and countering proliferation financing (CPF). The successful candidate will join the JFSC at a key stage in its development, as it seeks to play an enhanced role in the continued success of Jersey as a highly regarded International Financial Centre.

Division: Operations

Operations support the wider organisation, by delivering Finance, Technology and Projects services.

Team: Finance

The team maintains the financial records of the JFSC, provides reports to stakeholders, conducts financial analyses and develops robust financial plans to support the Commission’s execution of its strategy.

Role: Finance Support Officer Billing

Key objective of this role is to provide a support to the Finance team and the JFSC by assisting with various receivables and payables functions, including but not limited to billing processes, cash management and vendor invoices. The successful candidate will deliver the following outcomes:

- Assist with processing fee runs, invoices, credit memos and refunds accurately and according

to required timeframes.

- Assist with daily banking processing and allocation of debtor receipts to support month end

tasks and accurate reporting to entities / clients.

- Assist with processing Registry transaction and reconciliations for accurate/timely month end

reporting.

- Assist with the daily administration of the Finance and Registry mailbox to support excellent

finance service delivery to internal and external clients.

- Other tasks to support the finance department

Job Profile: Finance Support Officer Billing (Dec 2024 – Feb 2025) 3 Months Contract

To apply for any vacancies at the JFSC, submit an application form along with your CV to careers@jerseyfsc.org

You will add value to the organisation by:

Supporting the Finance team to deliver professional service to industry and internal clients with improved delivery of payables and receivables related processes. What will success in this role look like? Improved efficiencies with delivery of payables and receivables related processes that are accurate and completed according to expected timeframes.

Are you suitable for this role?

This role would suit candidates who are self-driven and have excellent communication and interpersonal skills. if you have eye for details, enjoying working collaboratively and have an analytical approach to work, this will suit you. A great opportunity to join the Finance Team and be part of the JFSC’s fight against financial crime! Experience in Internal Finance within the Finance industry and Knowledge of relevant financial services and legislation would be great. If you are a part qualified Accounting Technician or have equivalent work experience, this would be beneficial in the role.

Why us?

Working in the JFSC will enable you to join a team people who have purpose, passion, and pride. It offers the opportunity to work alongside people, who are passionate about maintaining Jersey’s position as a leading International Finance Centre with high regulatory standards. This clarity on our purpose is incredibly motivating and we leverage our core values of: Excellence, Professionalism, Respect, Integrity, and Teamwork to deliver our work. Our people are proud of their work and their contribution to Jersey. If you are looking to make a difference, have a unique working experience and contribute to a bigger picture, then think JFSC; a diverse team of people who put their hearts and minds into what they do and have some fun along the way!

a c c u r o . c om

J o b d e s c r i p t i o n

R O L E Marketing Assistant

R E P O R T I N G T O Brand and Marketing Manager

L O C A T I O N Jersey or London

R O L E S U M M A R Y

We are recruiting for a Marketing Assistant to join our growing Group Marketing team within a progressive Trust and Private Office business. You will be part of a small in-house Marketing team, supporting the Marketing Director and Brand and Marketing Manager in delivering marketing activity both locally and at a Group level (Jersey, London, Geneva and Mauritius). This is a fantastic opportunity for someone at the early stages of their marketing career and eager to take on a new challenge. We are offering hands-on experience across the full marketing mix, guidance and support, and professional development in a dynamic team. This is a newly created part-time role available to candidates based in either Jersey or London.

K E Y R E L A T I O N S H I P S

Internally:

• Marketing team

• Colleagues across the Accuro Group, primarily Managing Directors, Client Directors, Finance and HR teams.

Externally:

• Suppliers (e.g. printers, branded goods suppliers)

• Event venues (e.g. hotels, restaurants)

Q U A L I F I C A T I O N S

Degree or equivalent professional qualification in a relevant or transferrable discipline – e.g. Marketing, Communications, Brand Business Management

R O L E C L A S S I F I C A T I O N

N/A

K E Y R E S P O N S I B I L I T I E S

• Provide administrative support to the marketing team including sourcing and ordering branded goods, ordering business cards, creating and editing branded PowerPoint presentations and templates, filing marketing materials and ensuring the marketing library is up-to-date.

• Assist in the design and production of corporate material, update

a c c u r o . c om

J o b d e s c r i p t i o n

and maintain associated marketing material in line with company branding.

• Draft content for LinkedIn – both written and visual – ensuring it is in Accuro’s tone of voice and adheres to our brand visual identity.

• Produce monthly reporting for LinkedIn – downloading analytics data and adding to the master analytics spreadsheet for discussion with the Brand and Marketing Manager.

• Maintain certain areas of the website e.g. uploading and removing vacancies, uploading thought leadership, uploading and removing new joiner and leaver bio pages.

• Provide events support – drafting invitations, sending emails from our email marketing system, managing guest lists, ensuring collateral is delivered and available on site (e.g. badges, marketing literature, gifts), and attending events to support in person when needed.

• Coordinate regular internal newsletters (monthly company newsletter and bi-weekly LinkedIn newsletter) – request and gather content from around the business, build emails in our email marketing system, distribute internally.

• Ensure marketing invoices are saved to our files and logged on the marketing invoice tracker spreadsheet.

• Liaise with relevant teams and individuals across the business such as client facing teams, finance, compliance and HR where appropriate.

C O R E S K I L L S A N D E X P E R I E N C E R E Q U I R E D

• Previous experience in a corporate marketing team OR a marketing related degree and looking for an entry level role in marketing.

• Knowledge of basic marketing principles.

• Advanced Microsoft Office Suite skills – Word, PowerPoint, Excel.

• Experience using an email marketing system (MailChimp or similar would be an advantage).

• Experience using design software desirable (AdobeSuite, Canva etc).

• Excellent written and verbal communication skills.

• A creative thinker and quick learner.

• Good analytical skills with the ability to review and analyse data and identify trends.

• Organised, focused and conscientious with the ability to carry out set tasks unsupervised and work well independently.

• Possesses drive, self-motivation and a willingness to learn and develop new skills.

a c c u r o . c om

J o b d e s c r i p t i o n

T H E A C C U R O V A L U E S

Our values guide our actions in everything we do.

In performing your role and when interacting with clients, colleagues and service providers you are expected to reflect and embody our core values as described below:

We take collective responsibility and accountability

• Driving joint delivery of client outcomes.

• Finding solutions, together.

• One global Accuro.

We are ambassadorial

• Positively and consistently representing our people and our services.

• Making a net contribution to our planet.

• Being a progressive organisation.

We engage in constructive challenge

• Upholding a culture that encourages us to question and welcome alternative ideas and

solutions.

• Assuming positive intent from each other.

• Striving to continuously improve ourselves and our business.

We are dynamic and insightful

• Being independent thinkers and thought leaders in our industry.

• Proactively embracing and responding to change.

• Delivering to high ethical and professional standards.

We build healthy and happy relationships

• Communicating effectively, with no ambiguity.

• Promoting understanding and collaboration with all stakeholders.

• Encouraging a respectful, inclusive, and dignified environment for all.

SandpiperCI Limited

Registered Address: 1-2 L’Avenue le Bas, Longueville, St Saviour, Jersey, Channel Islands, JE4 8NB

Job Title: Merchandising Assistant

Department: Sandpiper CI

Location: Office Position Type: Permanent

Reports to: Brand Manager Travel Required: Yes

Budget Responsibility: Yes Management Responsibility:

No

JOB DESCRIPTION

ROLE OVERVIEW

• Help optimise company sales and profits by ensuring that retail stores are stocked with the right products in the right quantities at the right time;

• Provide accurate data to allow effective stock management, supporting brands to manage all stock levels to sale, markdown and margin budgets, whilst maintaining in-season availability;

• Produce weekly, monthly and year-end reporting;

• Manage and maintain all internal price and stock management systems.

KEY RESPONSIBILITIES

M&S

• Daily floor walk to review stock and taking action accordingly to maximize commercial performance and ensure best possible availability

• Weekly reporting; Preparing, reviewing and communicating sales and stock reports, actioning any commercial changes required

• Weekly checks of stock in stores, moving stock around to ensure best commercial performance

• Weekly trade call with M&S UK

• Deliveries; reconciling deliveries, highlighting over stocks, pricing and cost issues and resolving any variances

• Ensuring accurate stock data through RFID counts

• Monthly reporting; Gross margin file, monthly period pack

• Monthly catalogues and grading; selecting grades, listing and delisting lines to ensure sales and gross margin budgets are achieved

• Ensuring accurate pricing through SAP, reviewing any price changes and ensuring kids prices are changed monthly

• Working with Store Managers to ensure the most commercial layout alongside UK sequential links, always thinking ahead

• Ordering any décor required by team in lines with budget and stock

• Reporting and actioning any RTMs, and self-supply (uniform) ensuring credits are received

• Suggesting and implementing any ad hoc promotions to drive sales and reduce stock into sale

• Supporting stores during stocktakes, reconciling variances post stocktake

• Seasonal sales; reviewing the UK sales list, removing and adding lines to ensure maximum commercial value of stock, uploading sale plans, distribution of store sale list and reporting final values to finance in line with budgets

Matalan/Crew

• Provide accurate data to teams both on Island and in the UK;

• Deliver maximum store availability, be aware of business plan sales and profit targets;

• Provide accurate stock holding reports by brand;

• Demonstrate a clear understanding of all internal reporting systems;

• Monitor report and influence weekly availability % by brand in line with agreed KPI’s;

• Produce weekly brand-specific fulfilment and allocation data;

SandpiperCI Limited

Registered Address: 1-2 L’Avenue le Bas, Longueville, St Saviour, Jersey, Channel Islands, JE4 8NB

• Produce accurate markdown IDL and terminal stock listings;

• Ensure all internal costs and selling prices are correct;

• Implement and maintain reduced price changes via local price management systems;

• Set up all agreed promotional activity internally and via UK central teams

• Ensure all reverse logistics paperwork is accurate, allowing finance to match back claims received;

• Communicate data to commercial teams as and when required;

• As necessary, work out of the role to meet customer and business needs.

KEY OUTPUTS

• Shows a positive attitude towards SandpiperCI and their brand or business area;

• Asks for help if they are unsure of anything that has been asked of them;

• Focuses on solutions, not problems;

• Delivers excellent customer service;

• Builds good relationships with colleagues;

• Challenges others constructively;

• Takes ownership of own learning and development;

• Keeps up-to-date with new processes and procedures;

• Uses feedback to develop skills and move forward;

• Is aware of business targets and works towards them.

KNOWLEDGE, SKILLS & EXPERIENCE

• Educated to degree level or equivalent;

• Effective time-management skills;

• Excellent development skills;

• Interest in fashion and homeware, keeping up to date with latest trends;

• Strong communication, negotiation, interpersonal and influencing skills;

• Patience and the ability to remain calm in stressful situations;

• Ability to receive feedback and act on it, when necessary;

• Ability to work on own initiative and under pressure to meet tight deadlines;

• Ability and willingness to acquire job-related skills and knowledge through self-development and by learning from others;

• Sensitivity and understanding;

• Good attention to detail;

• Self-aware, optimistic and open to change;

• Excellent knowledge of Microsoft Excel, Word, Access, PowerPoint and Outlook;

• Good commercial acumen;

• Basic grasp of negotiation techniques;

• Minimum 1-year experience in a similar role;

Employees working within SandpiperCI must adopt these standards.

Please sign below to confirm that you have read and understood this Job Description.

Employee Signature: Date: