Job Description

Job Title: Senior Corporate Pensions Administrator

Location: Jersey

Reports To: Manager – Corporate Team Purpose of Role: To provide advanced administrative support to the Corporate Pensions Team in delivering a high- quality service across Employer Pension Schemes and Individual Member activity. This role involves handling more complex cases, ensuring the accuracy and efficiency of processes, and supporting junior colleagues through guidance and knowledge sharing. The Senior Corporate Pensions Administrator contributes to the smooth running of the team while upholding the Company’s values and maintaining positive relationships with Clients, Members, and Providers. Main Responsibilities:

• Providing advanced administrative support in delivering high-quality services for Employer Pension Schemes and Individual Members.

• Managing complex scheme transactions, including processing leavers, refunds, transfers, and tax-free cash payments accurately and timely.

• Ensuring accurate maintenance and regular updates of Client record systems to guarantee data integrity and compliance.

• Liaising professionally with Corporate Clients, Scheme Members, Trustees, pension providers, and internal teams to resolve queries and deliver excellent service.

• Preparing and issuing correspondence, scheme documentation, and reports relevant to pension administration activities.

• Supporting and mentoring junior team members by sharing knowledge and assisting with their development.

• Assisting with compliance processes by ensuring all files meet required standards before processing new business or changes.

• Identifying and escalating complex issues or risks to management for timely resolution.

• Identifying opportunities to improve processes and workflows.

• Participating in projects as required.

• Performing other ad hoc duties as requested by the Line Manager and/or Directors.

Person Specification

Criteria Essential Desirable

Education/Qualifications • GCSE (or equivalent) in English

and Maths at minimum grade A–C / 9–4

• Relevant Professional Qualification.

Experience • Experience in an administrative

role within a regulated financial services business.

• Experience working in Pension Administration.

Knowledge & Skills

• Proficient in Microsoft Office. • Strong organisational skills. • Ability to manage multiple

tasks. • Excellent written and verbal

communication skills.

• An understanding of pension administration processes.

• Experience using pension administration systems or CRM software.

Behaviours & Attributes

• High attention to detail and accuracy.

• Proactive and solution-focused. • Collaborative team player.

• Able to mentor and support junior team members.

Core Competencies

Competency Description

Attention to Detail & Accuracy

Delivers error-free work, reviewing Client records and documentation for accuracy.

Communication Skills Communicates clearly and professionally, ensuring understanding with Clients and colleagues.

Organisational Skills & Time Management

Prioritises tasks effectively, managing time to meet deadlines and handle multiple tasks.

Teamwork & Collaboration

Collaborates well with colleagues, sharing information and supporting team objectives.

Initiative Takes proactive steps to resolve issues and improve processes without needing direction.

Technical Knowledge Demonstrates a good understanding of pension scheme administration processes and requirements.

Rossborough Financial will provide full training on all aspects of the role, including our Client database and document management systems and our processes and procedures for managing time-critical financial transactions.

Relevant qualifications are encouraged and will be supported in line with our internal procedures.