Manager, Business Risk Control

J o b D e s c r i p t i o n

JOB INFORMATION

Job Description Name: Manager, Business Risk Control, SBO

Recommended Position Title: Manager, Business Risk Control

Countries applicable to: Isle of Man; Jersey

Job Code: 60054426

Job Family: Offshore

Sub-function: Business Risk Management/ Control & Onboarding

JOB PURPOSE

To lead a Business Risk Management Team to ensure that first line risk related advice and assurance is effectively provided to stakeholders from Business Units and corporate functions across Standard Bank Offshore and is in line with regulatory requirements, internal policies and standards, thereby enabling a culture of quality, control and transparent risk ownership.

JOB FUNCTIONS

Essential Functions

Drive the implementation of a robust quality control mechanism to ensure that the work controls operated by the Business Risk Management team is in line with the relevant policies, processes, and procedures to ensure a consistent and exceptional standard of delivery to internal and external stakeholders.

Contribute to the development and drive the continuous improvement of the relevant Standard Bank Offshore first-line Business Risk Management frameworks, through the team, to ensure they are in line with risk management best practices and regulatory requirements and that sufficient measures are in place to manage current and potential risks across the Offshore environment.

Build relationships with key stakeholders to ensure that clear communication and accountability is in place for the ownership of control breaches and any remedial actions.

Develop and maintain sustainable client relations by engaging regularly with key clients and managing expectations accordingly to clarify any ambiguity upfront.

Lead and manage resources and retain critical staff to match required BRM capabilities and meet strategic business requirements through building a high performance team.

Drive compliance by implementing applicable policies, systems, processes, procedures so that all relevant risk and business control requirements are fulfilled.

Provide advice and assistance to the Business Risk Management and Business teams (Relationship Managers, On-boarding and other ICS colleagues) regarding specific and relevant risk issues, provide training to ensure awareness of compliance with relevant regulations, policies and procedures.

Contribute and drive the continuous improvement of business risk control systems, processes, and practices by identifying any control/process gaps and update policies, processes, and procedures accordingly.

Oversee the implementation and control of processes relating to new clients, client reviews and screening to ensure that all new and existing clients are correctly classified according to existing guidelines (with accurate records of special, high, medium and standard risk clients and the classification reasons) to minimise risk exposure.

Stay abreast of changes and developments in the relevant laws or regulations by identifying the changes and informing the leadership team of the impact of these changes on the business and where required ensure that business policies, processes and procedures are aligned to these changes to always ensure compliance.

Manage and participate, as required, in oversight committees and forums relevant to relevant jurisdictions in order to monitor the implementation of the business risk framework.

Implement and maintain a reporting system across the portfolio that ensures that efficient, high quality and consistent reporting is delivered as required to the relevant committees, forums and stakeholders.

Drive the maintenance and implementation of business Risk and Control Self-Assessment (RCSA) processes by engaging with relevant stakeholders to gage the impact thereof (Isle of Man and Jersey).

Essential Functions

Build team capabilities through evaluating likely future requirements, identifying potential resources and ensuring a diverse, strong talent and succession pipeline strategy, to ensure optimisation of the Offshore Business Risk Management and Assurance function.

Identify trends and provide insights from data logged into the relevant systems by analysing the data to recommend and implement corrective action to ensure effective mitigation of risks.

Oversee that all operational risk incidents, arising from the Business Risk Management team activities, are logged into the relevant system in order to prepare high quality, accurate and complete analysis and dashboards, as well as Management Information (MI) reporting.

Develop the annual business plans and track accordingly by continuously monitoring, measuring, and adjusting plans to align with actual performance to drive the effective functioning of the Business Risk Management team.

Identify opportunities to automate processes by highlighting inefficiencies to enhance and drive a consistent process environment (Isle of Man and Jersey).

QUALIFICATIONS

Education

Type of Qualification Field of Study Required/ Preferred

And/Or

First Degree Business Commerce, Risk Management Required

Work Experience

Experience Experience Details Required/ Preferred

8-10 years

Significant experience in all aspects of Operational Risk Management within the financial services industry specifically managing controls, testing and oversight of key risks. In addition, some experience in managing teams, dealing with key stakeholders.

Required

Total number of years' experience 8 years

Behavioural Competencies - Essential

Behavioural Competency Description

Adopting Practical Approaches Applies practical skills when investigating issues; prefers to learn by doing; is practically minded and applies common sense.

Challenging Ideas Prepared to disagree and question assumptions; challenges ideas and established views; comfortable arguing own perspective

Directing People Is comfortable leading people; coordinates and directs groups; seeks to control things

Empowering Individuals Motivates individuals by empowering them; seeks to inspire people and groups; gives encouragement to others

Examining Information Analyses and processes information; asks probing questions; strives to find solutions to problems

Exploring Possibilities Is conceptual when developing ideas; applies theories to problem solving; prefers to learn by thinking and identifying underlying principles

Making Decisions Is determined and decides on actions; willingly assumes responsibility; is definitive and stands by own decisions

Providing Insights Is focused on continuously improving things; provides insights by identifying key issues; makes intuitive judgements

Resolving Conflict Is comfortable calming upset people; handles angry individuals well; is focused on resolving conflict and arguments

Taking Action Takes action to make things happen; uses initiative to start things up; shows drive and invests personal energy

Behavioural Competencies - Essential

Behavioural Competency Description

Understanding People Shows empathy and compassion; attends and listens to people; is attentive and understands the motivation in others

Valuing Individuals Shows consideration towards others; tolerates the differences in people; values and trusts people

TECHNICAL COMPETENCIES Competency Group Business Process Modelling

Competency Level Competency Description

Process Governance 4. Advanced The ability to create mechanisms to ensure that designed processes are implemented correctly and that process changes are made thoughtfully, taking into consideration the impacts on people, other processes and technology.

Competency Group Governance - Risk - Compliance

Competency Level Competency Description

Risk Identification 4. Advanced The examination of the essential elements of risk such as; assets, threats, vulnerabilities, safeguards, consequences and the likelihood of the threats materialising.

Risk Reporting 4. Advanced The ability to prepare quantitative and qualitative analysis on the risk landscape in the business including interpretation and analysis for use by business users.

Risk Management 4. Advanced Demonstrates knowledge and understanding of risk management methodologies, tools, governance structures and regulatory requirements for good management of risk.

Risk Response Strategy 3. Seasoned The ability to facilitate the creation and adoption of an appropriate risk response strategy and to assign ownership for the risk response.

Competency Group Quality Management

Competency Level Competency Description

Quality Control 4. Advanced The ability to implement operational techniques and activities that are used to fulfil requirements for quality including: improvement, control, management or assurance of quality.

Competency Group Audit

Competency Level Competency Description

Evaluation of Internal Controls 4. Advanced The ability to analyse process controls for effectiveness from a design and implementation perspective.

Competency Level Competency Description

Promote Good Governance, Risk & Control

4. Advanced The ability to assess governance and control frameworks against the appropriate risk appetite and enhance the risk management culture in line with the organisational objectives.

SCOPE

People Management:

# Direct Resources Managed # Indirect Resources Managed

This position manages/supervises people 4-10

Managerial Archetype

Budget Responsibility

Amount Notes

R5 million - R25 million

Contact with Others

Contacts are frequently inter-organizational and outside customer/vendor interactions. Part of a team who represents the organization. Monitors activities and communicates information across the organization

Contacts Description Engage with all internal stakeholders to understand their operating environments and implement best practices business risk management and quality assurance activities through the business risk management team within the relevant business areas

Specialist, Business Risk Control, IAM

J o b D e s c r i p t i o n

JOB INFORMATION Job Description Name: Specialist, Business Risk Control, International, IAM Recommended Position Title: Specialist, Business Risk Control, IAM Country / BU Applicability: Job Code: 60051363 Job Family: Offshore Sub-function: Business Control Unit

JOB PURPOSE To ensure that International Client Solutions High business units operate within all regulatory stipulations by managing and controlling risk exposure with specific focus on operational and Anti-Money Laundering (AML) risks by providing risk related advice, support and guidance as required by the business. Conduct ongoing and retrospective monitoring of all AML related matters and related risks within the business.

JOB FUNCTIONS

Essential Functions

Advise the team on client issue relating to Anti-Money Laundering (AML), sanctions and potential Sanctions and, where required, liaise with Compliance, Operational Risk and Senior management with regards to these issues to ensure compliance to the regulatory and organisational frameworks. Provide support for other risk-based investigation and analysis such as investigations into on-boarding, trigger events and transaction monitoring. Arrange and deliver training sessions AML, and other relevant Regulations to International Client Solutions teams to enable them to operate within the regulatory frameworks. Conduct ongoing monitoring of client transactions and source of funds as required. Conduct retrospective monitoring of all AML related matters (including payments, , onboarding, downgrading of accounts, transaction monitoring, screening , to ensure that they are performed in-line with procedures. Develop and maintain collaborative relationships with Relationship Managers, Portfolio Managers, central BCU Team, Internal Audit and management in relation to on-boarding clients, Business acceptance forum, trigger and periodic reviews as well as remediation and specific AML advice. Facilitate the Business Acceptance Committee Forum to ensure that all new clients meet the prescribed criteria and do not expose IWI, CBB, Investments and Trust to excessive risk. Maintain and update all AML related procedures and processes in line with governance and regulatory requirements and create an awareness ofthese policies in the business to promote adherence. Report all significant risks, compliance issues, AML risks, complaints and breeches to management and assist in mitigating identified risks and resolving other issues to ensure that the bank is not exposed to unacceptable levels of risk. Assist the Manager Business Risk Management to deliver reports to the Governance Committee on the control environment risks and issues. Undertake Jersey client reviews (Individual, Corporate and Trust) for all risk categories (Special, High, Medium and Low), in- line with the Client take on and maintenance manual, classify clients correctly as per the Compliance Guidance Note on Client classification and update the schedule accordingly to ensure that clients are monitored and servicedappropriately.Undertake trigger reviews, where applicable, in line with procedure

QUALIFICATIONS

Education

Type of Qualification Field of Study Required/ Preferred And/Or

Diploma Risk Management Required

Work Experience

Experience Experience Details Required/ Preferred

3-4 years Experience in risk, governance and compliance management in the financial services industry with a thoroughunderstanding of Anti-Money Laundering and operational risk matters.

Required

Total number of years' experience 4 years

Behavioural Competencies - Essential

Behavioural Competency Description

Checking Things Is meticulous in finding errors; ensures accuracy by being thorough and checking details; produces high quality work by being detailed.

Convincing People Is comfortable having to persuade others; shapes opinions by being outspoken; seeks to negotiate with others

Developing Expertise Is open to taking up learning opportunities; is quick in acquiring knowledge and skills; develops expertise by updating specialist knowledge.

Documenting Facts Writes fluently when documenting facts; understands arguments logically; focuses on finding facts

Examining Information Analyses and processes information; asks probing questions; strives to find solutions to problems

Exploring Possibilities Is conceptual when developing ideas; applies theories to problem solving; prefers to learn by thinking and identifying underlying principles

Following Procedures Conforms and adheres to rules; closely follows instructions and procedures; minimises risks by sticking to processes

Interacting with People Is lively and projects enthusiasm; is talkative in making contact; is focused on interacting and networking with people

Making Decisions Is determined and decides on actions; willingly assumes responsibility; is definitive and stands by own decisions

Managing Tasks Manages tasks by being organised and methodical; plans activities systematically; sets priorities for tasks

Team Working Works participatively with others; is democratic and encourages team contributions; collaboratively involves others in decision- making

Upholding Standards Behaves ethically and justly; is discreet and maintains confidentiality; meets commitments by acting with integrity

TECHNICAL COMPETENCIES Competency Group Consumer Banking

Competency Level Competency Description

Banking Process & Procedures 3. Seasoned Sound knowledge of the Bank's laid down policies and procedures as it relates to the processing of customer transactions.

Client Servicing 3. Seasoned The ability to respond to client requirements, queries and complaints and log order entries into relevant company system.

Competency Group Customer Contact Centre

Competency Level Competency Description

Query Resolution 3. Seasoned The ability to handle queries effectively and formulate appropriate responses.

Competency Group Governance - Risk - Compliance

Competency Level Competency Description

Compliance 3. Seasoned The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply.

Risk Awareness 3. Seasoned General awareness of risk management practices in a financial services organisation.

Risk Identification 3. Seasoned The examination of the essential elements of risk such as; assets, threats, vulnerabilities, safeguards, consequences and the likelihood of the threats materialising.

Risk Reporting 3. Seasoned The ability to prepare quantitative and qualitative analysis on the risk landscape in the business including interpretation and analysis for use by business users.

Competency Group Legal

Competency Level Competency Description

Financial Industry Regulatory Framework

3. Seasoned Insight into and understanding of the various laws and regulations regulating the financial services industry.

SCOPE

People Management:

# Direct Resources Managed # Indirect Resources Managed

Individual Contributor

Managerial Archetype

Contact with Others

Contacts Description Liaise with External Auditors and Clients. Develop and Maintain relationships with Wealth and Relationship Managers as well as the broader business to ensurecompliance to all regulatory requirements.