Job Description
Post Title: Executive Support Assistant Location: Guernsey, Channel Islands
PwC offers an exciting opportunity to be part of a growing team of Executive Support Assistants within the Operations team who are passionate about supporting business priorities for Partners and Directors across the Channel Islands (BCI). This is a fantastic opportunity for the right individual to;
• Be an integral part of the wider Executive Support team, supporting PwC stakeholders across the BCI
• Develop their personal skills as well as technical to enhance their career
• Expand their networks across PwC
• Significantly broaden their understanding of the firm
The role will suit an individual looking to start their career in PwC, who is prepared to provide support to the Executive Support team and wider BCI stakeholders. You will work as part of a multidisciplinary team, with the passion and ability to upskill yourself.
The role requires a high level of self-management and personal responsibility coupled with the ability to prioritise, organise and manage tasks and workload. You will have a customer service mindset, good technical skills and the ability to keep up to date with current and emerging technology.
Responsibilities: Responsibilities include:
• Core responsibilities - expected responsibilities to fulfil o Management of stakeholder diaries, ensuring they have all necessary documents for meetings
and are well prepared. o Proactive research, organisation and delegation of travel logistics (including visas,
accommodation, flights, taxis etc). o Stakeholder meeting management, including preparation and attendance of meetings, producing
minutes, transcribing recorded meetings and creating follow-up actions, when required. o Project coordination - carry out specific projects and research when required, including attending
meetings (as requested) to understand requirements, delivery timescales, supporting actions and regular interaction with project teams.
o Draft, produce and proofread internal and external correspondence/documentation e.g., proposals, for quality, accuracy and relevance (Ensure that relevant stakeholders/teams are consulted, documents are brand compliant and adhere to PwC guidelines, working closely with the Marketing team and other subject matter experts as and when required).
o Ability to draft, review and monitor stakeholder mailboxes, including engaging with stakeholders on matters which may require additional decision-making
o Understanding of stakeholders priorities, clients and teams to optimise stakeholder time management.
o Apply understanding of regulatory requirements and data management, ensuring compliance with Firm's policies and procedures.
o Upwardly manage your stakeholders to ensure they also comply with the Firm’s policies and procedures and meet Firms deadlines.
o Delegate transactional work where appropriate to effectively manage workloads. o Provide support on the Firm's Client Relationship Management system (Salesforce) including
navigation of dashboards and creating opportunities. o Timesheets - Ensuring that you are completing timesheets on time, accurately and adhering to
the Firm's policies and procedures.
• Collective responsibilities - shared responsibilities with wider Executive Support team; to manage
collectively across the team o Event Management, including organising internal/external meetings, training and events,
arranging invite lists, liaising with external suppliers, booking venues and ordering refreshments
o Assisting with general office queries when required, e.g., printing, photocopying, binding, scanning and laminating.
o Retain security of documentation and signatures by arranging signing of documents and securing e signed documents, once approved by a relevant EL.
o Identify opportunities for efficiencies within the Executive Support team and with stakeholders. o Pro-actively engage in the firms technological advances, ensuring you are kept up to date with
latest firm-wide developments and support the business, specifically EL’s where necessary ie; PwC apps
o Line of Service (LoS) Support - where required depending on stakeholders, provide LoS support to teams (e.g., Tax/Advisory - Strategy Day / Assurance - ECRs)
o Travel booking for new joiners (onboarding)
Ad-hoc responsibilities - additional responsibilities which can be taken on once fulfilling all core and collective responsibilities
o Support stakeholders with managing their social media accounts, identifying relevant content on social media platforms via SMARP and linking in with marketing teams to create market campaigns.
o Timesheets - When required, supporting stakeholders with the completion of timesheets on time, accurately and adhering to the Firm's policies and procedures.
o Expenses - When required, support stakeholders with the timely preparation of expenses and invoice claims, ensuring compliance to relevant expense policy.
o When required, support stakeholders and others in upskilling of Firmwide systems. o Build a diverse network of relationships. Engage and support with Firmwide initiatives such as
participation in CSR, Sports and Social, Health & Wellbeing, and other events. o When required, provide ad-hoc Workplace Operations Cover for the team o When required, provide additional support to relevant stakeholders during the busy periods. o Miscellaneous Support - Take ownership of all enquiries and problems, resolving or escalating
issues as appropriate. Support other stakeholders outside of their collective group, when required.
Qualifications & Certifications: • 5 years residency
• Experience with desktop applications (in particular Microsoft Suite (Mail, Sheets, Docs and Slides)) is desirable. Willingness to learn is essential
Skills & Experience Required: Essential skills:
• An enthusiastic and positive attitude with the eagerness to learn and drive own continual self development
• Able to demonstrate strong organisational skills and high levels of self-motivation.
• Strong prioritisation skills - ability to multitask, work well under pressure and tight deadlines, whilst supporting multiple stakeholders who might have conflicting priorities.
• Excellent communication skills and time management
• Ability to work proactively/be flexible and make decisions where appropriate
• Professional behaviours - High levels of discretion and understanding of confidentiality
• Strong Interpersonal skills with the ability to build and maintain trusted relationships. Able to collaborate, build a rapport with colleagues/clients and work well as part of a team.
• Show a curious mindset to existing and emerging technologies to support new ways of working and the ability to embrace and adapt to new technology in a fast moving tech environment
• Accurate and consistent recording of time to support wellbeing and capacity
• Role modelling inclusivity by demonstrating a sound knowledge of cultural differences, global mindset and inclusion and diversity.
• Demonstrate flexibility and agility to support the delivery of business objectives
• Accuracy and attention to detail
Desirable skills:
• Ability to participate in firm pilots to support system improvements
• Experience with minute taking
• Basic capability and understanding of data manipulation, visualisation and insights