Document no: JD007

Version no: 4

Job Title: Property Manager – Block Management Reports to: Head of Residential and Commercial Property Location: 31-33 New Street, St Helier, Jersey

Job Summary:

Block properties provides individuals and families with a lock-up-and-go housing

solution with increased security, reduced property maintenance, shared recreational

areas and access to a housing community.

As part of the Property Management team, the Property Manager – Block

Management, will focus on multi-owner, communal areas, shared utilities and shared

building maintenance property structures. This role will include overseeing the

management, maintenance and development of the properties by working closely

with the owners and contractors. The primary objective is to ensure the smooth and

efficient running of the property portfolio while providing a high standard of service to

owners.

This role will integrate with the surveyance and accounts departments and include

cross collaboration with other property managers.

Key Responsibilities:

1. Property Management:

• Oversee day-to-day management of block properties.

• Conduct inspections to assess maintenance needs, health and safety

compliance and overall condition of the properties.

• Handle owner inquiries, complaints and requests promptly and professionally,

striving to maintain high levels of owner satisfaction.

• Liaise with the Maintenance team to co-ordinate property repairs, renovations

and maintenance activities, ensuring timely completion and cost-

effectiveness.

• Maintain accurate and up-to-date property records, including services

charges and maintenance history.

• Arrange and lead AGM’s

2. Owner Relations:

• Act as secondary point of contact for owners, address their concerns and

resolving any issues that may arise.

• Manage transitioning and due diligence processes for new owners.

• Oversee any administrative duties e.g., minutes of meetings for AGM’s and

Director’s meetings.

3. Financial Management

• Collaborate with the accounts team to ensure that all transactions are

accurately processed, prepare financial and management reports and

analysis relating to the properties for the owners.

Document no: JD007

Version no: 4

4. Compliance and Regulation

• Ensure properties meet the health and safety requirements.

• Understand and adhere to company policies and procedures, including AML

and GDPR obligations and undertake regular in-house training.

• Remain vigilant and report any regulatory suspicions including AML and GDPR

breaches in a timely manner to the MLRO.

5. Internal Responsibilities

• Maintain a pro-active approach to identifying new and progressing existing

business opportunities.

• Support the business with identifying high risks to the business in a timely

manner.

• Strive to work effectively and efficiently, minimising operational costs where

possible.

• Carry out any tasks that may be reasonably required to improve management

of properties.

• Undertake any other reasonable tasks in line with skills and knowledge for this

position.

Qualifications and experience:

• Educated to 5 GCSE’s minimum

• Minimum 2 years’ experience in property management or similar role

• Good understanding of property law and health and safety regulations in

Jersey

• Experience of the management and administration of co-ownership

companies and associations preferred

• Demonstrable experience in using MS Office365

• Solid understanding of risk management relating to properties

• Valid driving licence

Skills and behaviours:

• Ability to prioritise competing tasks

• Demonstrate integrity and honesty

• Intellectual curiosity and ability to see bigger picture

• Be able to share your vision to motivate and inspire others

• Make tough decisions

• Excellent communication at all levels

• Excellent time management and organisational skills

• Use your initiative and imagination with confidence

• Ability to work independently and unsupervised

• Driven to be the best you can

• Likes technological change and process improvement

• Wants to make a difference to the business

• Analytical and detailed mind

• Self-motivated, self-started but also a team player

Document no: JD005

Version no: 4

Job Title: Property Manager – Residential Reports to: Senior Property Manager Location: 31-33 New Street, St Helier, Jersey

Job Summary:

The residential lettings market provides individuals and families with a flexible housing

solution without the long-term commitment of property ownership, and is a key player

in Jersey’s Bridging Island Plan.

As part of the Property Management team, the Property Manager – Residential will

focus on managing properties owned by private individuals or companies. This role

will include overseeing the management, maintenance and development of the

properties by working closely with the tenants, contractors and owners. The primary

objective is to ensure the smooth and efficient running of the property portfolio while

providing a high standard of service to tenants and stakeholders.

This role will integrate with the surveyance and accounts departments and include

cross collaboration with other property managers.

Key Responsibilities:

1. Property Management:

• Oversee day-to-day management of residential properties.

• Conduct inspections to assess maintenance needs, health and safety

compliance and overall condition of the properties.

• Handle tenant inquiries, complaints and requests promptly and professionally,

striving to maintain high levels of tenant satisfaction.

• Coordinate and manage property repairs, renovations and maintenance

activities, ensuring timely completion and cost-effectiveness.

• Maintain accurate and up-to-date property records, including lease

agreements, rental payments and maintenance history.

• Attend client meetings and lead annual client visits.

2. Tenant Relations:

• Act as primary point of contact for tenants, address their concerns and

resolving any issues that may arise.

• Manage the application and selection process for new tenants, including

background checks, preparing tenancy agreements and ensuring

compliance with Jersey’s housing legal requirements.

• Manage lease renewals, rental increases and tenant move-outs in

accordance with the owner’s wishes, legal requirements and company

policies.

• Set up of new tenancy files within systems in line with the Company policies and

procedures.

• Carry out any administrative duties e.g., letters for tenants.

3. Financial Management

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Version no: 4

• Assist to collect rent payments, review and approve contractor invoices, and

manage financial transactions related to the properties.

• Assist to collect arrears, taking appropriate action to minimise financial losses.

• Collaborate with the accounts team to ensure that all transactions are

accurately processed, to prepare financial and management reports and

analysis relating to the properties for the owners.

• Ensure that all meter readings are completed in a timely manner and all costs

apportioned accurately.

4. Compliance and Regulation

• Remain up to date with Jersey housing legislation, regulations and standards

and ensure the housing trusts comply with the legislation.

• Ensure properties meet the health and safety requirements.

• Understand and adhere to company policies and procedures, including AML

and GDPR obligations and undertake regular in-house training.

• Remain vigilant and report any regulatory suspicions including AML and GDPR

breaches in a timely manner to the MLRO.

5. Internal Responsibilities

• Maintain a pro-active approach to identifying new and progressing existing

business opportunities.

• Support the business with identifying high risks to the business in a timely

manner.

• Strive to work effectively and efficiently, minimising operational costs where

possible.

• Carry out any tasks that may be reasonably required to improve management

of properties.

• Undertake any other reasonable tasks in line with skills and knowledge for this

position.

Qualifications and experience:

• Educated to relevant / property management degree level or equivalent

• Minimum 2 years’ experience in property management or similar role

• Good understanding of property law and health and safety regulations in

Jersey

• Experience of the management and administration of co-ownership

companies and associations

• Demonstrable experience in using MS Office365

• Solid understanding of risk management relating to properties

• Valid driving licence

Skills and behaviours:

• Ability to prioritise competing tasks

• Demonstrate integrity and honesty

• Intellectual curiosity and ability to see bigger picture

• Be able to share your vision to motivate and inspire others

• Make tough decisions

Document no: JD005

Version no: 4

• Excellent communication at all levels

• Excellent time management and organisational skills

• Use your initiative and imagination with confidence

• Ability to work independently and unsupervised

• Driven to be the best you can

• Likes technological change and process improvement

• Wants to make a difference to the business

• Analytical and detailed mind

• Self-motivated, self-started but also a team player