Role: Facilities Administrator Location: Jersey Line of Service: Operations Grade: Senior Associate / Associate (depending on experience) Contracted Hours per Week: 37.5 hours PwC Channel Islands Overview

PwC is a highly dynamic professional services firm offering Advisory, Tax, Audit and other assurance

services to a large portfolio of international and local clients. The Channel Islands firm employs 600+ staff in

offices across Jersey, Guernsey and Alderney and is part of an international network of 151 PwC firms

employing over 364,000 staff.

Job Summary:

PwC offers an exciting opportunity to be part of the Workplace Operations Team within the Operations Pillar,

who are tasked with overseeing workplace management across the Channel Islands (BCI).

Your role as a Workplace Operations Administrator directly contributes to the client and visitor experience of

our building environment, the factors that influence it and a range of physical, technological and business

solutions that are shaped by the Firm’s culture and values: supporting our local on-site operational support

teams to provide a safe and functional workplace.

The successful candidate will also provide administrative support to our firm’s internal stakeholders and

business processes ensuring tasks are carried out in a timely, accurate and efficient manner.

To be successful you will have the ability to liaise, influence and challenge effectively when building strong

networks and relationships at all levels, both internally and externally.

A degree of flexibility may be required to sometimes provide out of hours support.

Responsibilities:

Responsibilities include:

● Core responsibilities - expected responsibilities to fulfil

○ Provide Facilities Management team support (including, but not limited to coordinating office

suppliers and deliveries, cleaning/maintenance of coffee machines and Zipp taps)

○ Triage and undertake general small repairs (including but not limited to re fixing door handles,

loose hinges/items, general upkeep of the office)

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○ Weekly & monthly planned maintenance tasks if required (fire alarm tests, water temperature

recording and flushing regimes, emergency lighting tests, etc)

○ Support all NG Baily and specialist subcontractor attendances

○ Identify and supporting migration for any Health & Safety issues

○ Cover for Workplace Operations team, including PwC Guernsey office

○ Maintain, organise and resolve issues with archiving, quarterly key register and locker register

● Ad-hoc responsibilities - additional responsibilities which can be taken on once fulfilling all core and

collective responsibilities

○ Event Support - Providing support and assisting with event management, when required.

○ Team support - Support the Executive Support team with any ad hoc duties, when required.

○ Build a diverse network of relationships. Engage and support with Firmwide initiatives such as

participation in CSR, Sports and Social, Health & Wellbeing, and other events.

○ When required, provide ad-hoc support on projects relevant to the Workplace Operations team. Be

open minded and curious to the various requirements of the role.

○ Miscellaneous Support - Take ownership of all enquiries and problems, resolving or escalating

issues as appropriate. Support other stakeholders outside of their collective group, when required.

○ When required, to be flexible and available to work additional hours outside standard business

hours to cover e.g., maintenance calls, including evenings and weekends.

Direct Reports:

This role reports to:

● Workplace Operations Manager There are no direct reports into this role.

Qualifications & Certifications:

● 5 years residency

● Experience with desktop applications (in particular Microsoft Suite (Mail, Sheets, Docs and Slides)) is

desirable. Willingness to learn is essential.

Skills & Experience Required:

Essential skills:

● Strong Interpersonal skills with the ability to build and maintain trusted relationships at all levels. Able to

collaborate, build a rapport with a wide variety of colleagues/clients/suppliers (internally and externally) and

work well as part of a team.

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● Act as a strong team player: collaborate and support colleagues who delegate work to you, ensuring a

seamless service is provided to business stakeholders. Proactively share knowledge with colleagues, as

well as promote team wellbeing and the sense of one team within the PwC Operations team.

● An enthusiastic and positive attitude with the eagerness to learn and drive own continual self

development.

● Excellent communication and organisational skills.

● A proactive, adaptable, helpful and flexible person. Confidently manage and prioritise workloads to meet

deadlines, whilst maintaining an exceptional quality of work. Ability to multitask, work well under pressure

whilst maintaining attention to detail.

Desirable skills:

● Having a working knowledge of relevant Health & Safety legislation would be desirable.

● Prior experience working in a customer service environment is desirable.

● Professional behaviours - High levels of discretion and understanding of confidentiality

● Ability to apply basic IT skills, knowledge of workstation setups (monitors, cables), mobile phone setups,

and printers

● Show a curious mindset to existing and emerging technologies to support new ways of working and the

ability to embrace and adapt to new technology in a fast moving tech environment.

Travel Requirements:

You will be required to travel to the other Islands (Guernsey or Jersey) from time to time.

The skills we look for in our people:

All our people need to demonstrate the skills and behaviours that support us in delivering our business

strategy. This is important to the work we do for our business, and our clients. These skills and behaviours

make up our global leadership framework, The PwC Professional.

The PwC Professional focuses on 2 core attributes, Trusted Leadership (Inspire, Empower, Evolve) and

Distinctive Outcomes (Champion, Build and Deliver). We use this framework to recruit, develop, and assess

our people, at all grades and in all areas of our business, because we expect all of our people to be leaders.

Diversity:

We work in a changing world which offers great opportunities for people with diverse backgrounds and

experiences. We seek to attract and employ the best people from the widest talent pool as well as those

who reflect the diverse nature of our society. We aim to encourage a culture where people can be

themselves and be valued for their unique strengths. Creating value through diversity is what makes us

strong as a business. https://www.pwc.co.uk/diversity

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