JOB DESCRIPTION

Job Title

Junior Assistant Relationship Manager

Level

Temporary

Reporting To

Head of Wealth Management

Department/Location

Wealth Management, Jersey

Designated Backup

ARM team members - Wealth Management

Main Purpose

The Junior Assistant Relationship Manager (JARM) is responsible for providing an excellent service, knowledge and expertise to clients and internal and external stakeholders. The JARM will provide support to the Relationship Managers (RM) within the WM team along with assisting the Head of Wealth Management.

Duties & Responsibilities

Transactions

• Daily monitoring of the central email account ensuring coordination with the team to action and prioritise work appropriately

• Daily input of loans, deposits and payments and any other ad-hoc transactions.

• Liaison with Client/Referral Officer to advise on the position of the account and communicate any changes to the relevant person. (Client or Referral Officer).

• Reviewing daily transaction reports to identify Clients where cash management is required and previous days transactions have been processed/settled correctly

• Confirmation of securities, treasury transactions and execution prices to the Client or the Referral Officer ensuring the information provided is accurate and within agreed time limits

• Investigate and resolve any settlement and custody queries received from Clients and Referral Officers

• Client call backs in relation to incoming and/or outgoing payments ensuring appropriate information is received

• Involvement with ongoing transaction monitoring to ensure that these are fully understood and documented on the client accounts

• Input into diary system to ensure future date transactions are undertaken including payments, roll-over fixed term deposits and loans

• Monitor incoming cashflows

• Check incoming funds that have not been able to be applied to the clients account

to understand what information is missing and follow up to resolution

General duties

• Receipt of client queries and responding to these in a timely and accurate manner including delivery of ad hoc statements/valuations, investigation of payments, pricing queries etc

• Involvement with various projects within the WM team as and when required

• Co-ordinate the request and receipt of signed account acknowledgements when required

• Assist with the preparation of fee letters for new and existing clients detailing how the client will be charged for transactions and services

• Assist with producing daily reports on cash positions/inflows – obtain and record supporting documentation and record where required to support source of funds requirements

Competencies

• Good understanding of Banking

• Good understanding of Banking operational processes

• Good interpersonal skills including strong communication skills

• Ability to work from the basic administrative tasks through to more complex needs and requests of our clients

Signed Signed

…………………………………………….. …………………………………………… Date: …………………………………………… ………………………………………… Date:

Job Description Specialist, Business Risk Control, International Client Solutions

Job Description Nr: 76862 Version #: 1.0.0

Location this job is

applicable to Isle of Man; Jersey

Job Purpose

description To ensure that International Client Solutions High business units operate within all regulatory stipulations by managing and controlling risk exposure with specific focus on operational and Anti-Money Laundering (AML) risks by providing risk related advice, support and guidance as required by the business. Conduct ongoing and retrospective monitoring of all AML related matters and related risks within the business.

Job Typically

Reports To Manager, Business Risk Control, ICS

Job Function Client Solutions

Job Cluster International Technical Banking & Business Control

Industry Job Title Associate

OFO code 2017-242208 Organisational Risk Manager

Outputs Licence to Operate

 Facilitate the Business Acceptance Committee Forum to ensure that all new clients meet the prescribed criteria and do not expose IWI, CBB, Investments and Trust to excessive risk.

People

 Arrange and deliver training sessions AML, and other relevant Regulations to International Client Solutions teams to enable them to operate within the regulatory frameworks.

 Develop and maintain collaborative relationships with Relationship Managers, Portfolio Managers, central BCU Team, Internal Audit and management in relation to on-boarding clients, Business acceptance forum, trigger and periodic reviews as well as remediation and specific AML advice.

Risk, Regulatory, Prudential & Compliance

 Conduct ongoing monitoring of client transactions and source of funds as required. Conduct retrospective monitoring of all AML related matters (including payments, , onboarding, downgrading of accounts, transaction monitoring, screening , to ensure that they are performed in-line with procedures.

 Maintain and update all AML related procedures and processes in line with governance and regulatory requirements and create an awareness ofthese policies in the business to promote adherence.

 Advise the team on client issue relating to Anti-Money Laundering (AML), sanctions and potential Sanctions and, where required, liaise with Compliance, Operational Risk and Senior management with regards to these issues to ensure compliance to the regulatory and organisational frameworks. Provide support for other risk-based investigation and analysis such as investigations into on-boarding, trigger events and transaction monitoring.

 Undertake Jersey client reviews (Individual, Corporate and Trust) for all risk categories (Special, High, Medium and Low), in- line with the Client take on and maintenance manual, classify clients correctly as per the Compliance Guidance Note on Client classification and update the schedule accordingly to ensure that clients are monitored and servicedappropriately.Undertake trigger reviews, where applicable, in line with procedure

 Report all significant risks, compliance issues, AML risks, complaints and breeches to management and assist in mitigating identified risks and resolving other issues to ensure that the bank is not exposed to unacceptable levels of risk. Assist the Manager Business Risk Management to deliver reports to the Governance Committee on the control environment risks and issues.

Qualifications Minimum Qualifications

Type of Qualification Field of Study Diploma Risk Management

Other Minimum Qualifications, certifications or professional memberships



Preferred Qualifications

Type of Qualification Field of Study

Other Preferred Qualifications, certifications or professional memberships

 Holder of Certification in one of the following: AML, Risk Management, Compliance or Financial Crime.

Experience Experience Required

Job Function Job Cluster Years Experience

Description Risk & Corporate Affairs

Operational Risk Management

3-4 years Experience in risk, governance and compliance management in the financial services industry with a thoroughunderstanding of Anti-Money Laundering and operational risk matters.

Total number of years’ experience: 4 years

Behavioural Competencies Checking Details This competency is concerned with the careful checking and confirmation of details in a task as well as being accurate, which requires individuals to have a strong quality orientation, to be thorough and detailed in their approach.

Developing Expertise

Developing Expertise is about individuals being open to learning as well as maintaining an efficient rate at which they learn. Furthermore, aims to develop relevant expertise can apply productively in service of their organisation's goals.

Upholding Standards Upholding Standards within the organisation is important for ensuring that high quality products and services are provided as well as for ensuring that trust is created and maintained. Individuals need to focus on developing proper and discreet behaviour and to honour their commitments in order to be effective at demonstrating this competency.

Team Working This competency is about working well in a team. In order to develop this competency, individuals are encouraged to acknowledge the views and contributions of others, and to involve others in decision-making.

Interacting with People This competency is about fostering relationships that benefit the organisation as well as an individuals effectiveness and efficiency. More specifically, it includes personal networking behaviours, making contact with others and strengthening relationships.

Exploring Possibilities Exploring possibilities is about individuals being effective at displaying behaviours associated with different situations or problems. Individuals are required to look at a problem and define it in an abstract manner. Unpacking a problem in terms of its underlying principles and basing the problem on sound theory typically allows for deeper insight into the true nature of the problem. This makes the nature of the problem more complete, more meaningful and therefore longer term sustainable solutions more likely.

Making Decisions This competency is about the pace at which individuals are prepared to make decisions, as well as their willingness to take responsibility for their decisions when under pressure. It also deals with the extent to which individuals are definite about their views and opinions.

Documenting Facts This emphasises logical reasoning, specifically when referring to an individuals understanding of information and the clear communication of such information in writing. Logical reasoning is supported by a fact based or objective approach.

Convincing People This competency is about bringing others over to your point of view. The emphasis in this competency is on being persuasive and taking a negotiating approach. In addition, Convincing People focuses on individuals being able to shape others opinions.

Following Procedures The important behaviours associated with Following Procedures in the organisation include adhering to rules, following instructions and being risk averse.

Managing Tasks This competency is about completing tasks and projects in a structured manner by employing effective planning and prioritising skills. Individuals also need to manage the project or task to completion in order to demonstrate effectiveness.

Examining Information This competency serves to aid effective problem solving and requires being effective at probing and analysing situations efficiently and accurately. This competency is important because without sufficient analysis, effective solutions become less probable. In addition, poor analysis makes it more likely that individuals become confused and anxious, bored, error prone or overwhelmed by detail, which also impacts negatively on successful problem solving.

Technical Competencies Banking Process & Procedures Sound knowledge of the Bank's laid down policies and procedures as it relates to the processing of customer transactions. Proficiency Level 3 SEASONED - Applies concepts without requiring supervision, able to provide technical guidance when required

Client Servicing The ability to respond to client requirements, queries and complaints and log order entries into relevant company system. Proficiency Level 3 SEASONED - Applies concepts without requiring supervision, able to provide technical guidance when required

Compliance The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply. Proficiency Level 3 SEASONED - Applies concepts without requiring supervision, able to provide technical guidance when required

Financial Industry Regulatory Framework Insight into and understanding of the various laws and regulations regulating the financial services industry. Proficiency Level 3 SEASONED - Applies concepts without requiring supervision, able to provide technical guidance when required

Query Resolution The ability to handle queries effectively and formulate appropriate responses. Proficiency Level 3 SEASONED - Applies concepts without requiring supervision, able to provide technical guidance when required

Risk Identification The examination of the essential elements of risk such as; assets, threats, vulnerabilities, safeguards, consequences and the likelihood of the threats materialising. Proficiency Level 3 SEASONED - Applies concepts without requiring supervision, able to provide technical guidance when required

Risk Reporting The ability to prepare quantitative and qualitative analysis on the risk landscape in the business including interpretation and analysis for use by business users. Proficiency Level 3 SEASONED - Applies concepts without requiring supervision, able to provide technical guidance when required

Risk Awareness

General awareness of risk management practices in a financial services organisation. Proficiency Level 3 SEASONED - Applies concepts without requiring supervision, able to provide technical guidance when required

Leadership Competencies Additional Job Dimensions Typical number of direct reports for this job: None Typical number of indirect reports for this job: None

Financial Accountability

Type of Budget Size of Budget (ZAR

equivalent) Type of Accountability

No Budget Managed No budget Not applicable

Internal Relationships

Nature of Relationship Description Provide a service to them Develop and Maintain relationships with Wealth

and Relationship Managers as well as the broader business to ensurecompliance to all regulatory requirements.

External Relationships

Role Type Nature of Relationship Description Other Provide customer service Liaise with External Auditors

and Clients

Physical Requirements

 Open plan office

Working Conditions



Regulatory Requirements Regulations that apply

 None

Additional Job Dimensions (For PBB use only)

Accountability for planning of activities

Business accountability: Impact on end result

Discretion allowed for decision making

Accountability for problem solving

Degree of guidance received to solve problems

Degree of original thought required to solve problems

Workflow Details:

Workflow Position Name & Surname Email Status

Current Workflow: JD Published

Date created: 18 Nov 2021 07:36