ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

Mortgage Case Handler (FTC) Hours: Full Time

Contract type: Fixed Term Contract (12 Months)

Overview

Skipton International is seeking a proactive and detail-oriented Mortgage Case Handler to join our dynamic Mortgage Sales team in Jersey on a fixed term basis. This role is pivotal in ensuring that mortgage applications are accurately and efficiently packaged for onboarding, supporting both direct customers and broker channels. You will play a key role in maintaining high service standards, contributing to business growth, and enhancing the Skipton brand in the marketplace.

Key Accountabilities

• Application Management: Package UK and Jersey mortgage applications to meet Skipton’s minimum submission requirements before forwarding to onboarding.

• Broker Support: Assist in onboarding new brokers, including conducting necessary checks and completing documentation.

• Documentation & Compliance: Conduct credit checks via TransUnion/CIDS and ensure all applications meet submission standards within SLA timelines.

• Customer & Broker Liaison: Communicate with customers and brokers to gather additional information and documentation as needed.

• Administrative Support: Provide administrative assistance to the Mortgage Sales Team, including project work and data input into internal systems (e.g., Jade).

• Service Excellence: Champion customer experience and ensure outcomes align with Skipton’s values and service standards.

• Risk & Compliance: Maintain customer confidentiality, adhere to IT and data security policies, and comply with all relevant operational and compliance procedures.

• Continuous Improvement: Suggest and embrace process improvements and support change initiatives to drive performance.

Requirements

Essential:

• Experience: Previous administration experience.

• Skills:

ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

• Strong verbal and written communication skills.

• Confident in dealing with external parties.

• Ability to work independently and manage priorities effectively.

• Proficient in Microsoft Word, Excel, and data input systems.

Attributes:

• High attention to detail.

• Strong work ethic and integrity.

• Willingness to learn and develop professionally.

Desirable:

Knowledge of:

• Financial services regulations and AML obligations.

• Jersey, UK, and Expat property markets.

Qualifications:

• Interest in pursuing CeMAP or similar qualifications for career progression.