Closing Date: 27th June 2025

JOB DESCRIPTION Job Title: Infrastructure Engineer

Division: IT Hours: 37 per week Grade: £65k per annum Type of Contract: Permanent Reports to: Digital & Transformation Director Qualifications: 5 years residency

Accountability

Staff: 0

Budget:

Job Purpose

Reporting to the Digital & Transformation Director based in Jersey, this role is jointly responsible for all network, server and VOIP systems within all groups sites (4 in UK, 3 in JE & 16 Sub Post Offices). The role will work closely with the support team covering both the UK and Jersey to provide L3 support. Primary duties will include UK remote based infrastructure work and Jersey based L3 & L2 support.

Main Responsibilities

• Design, implement and maintain virtualised desktop infrastructure components including

VMware vSphere, vCenter and associated technologies.

• Monitor and optimise Azure AVD session performance, investigating and resolving end-user

experience issues

• Plan and execute infrastructure component upgrades, including hypervisors, management

tools, and desktop operating systems

• Create and maintain desktop master images and application packaging solutions.

• Manage Windows desktop operating system deployment, updates, and security patches

through Intune and related tools.

• Support & Manage ALL networking and telco infrastructure across multiple sites and using a

mix of technologies and vendors.

• Monitor and remediate security vulnerabilities through timely patch implementation and

security best practices.

• Perform capacity planning and resource optimisation based on usage patterns and growth

trends.

• Develop and maintain task sequences for automated OS deployment and configuration.

• Develop automation scripts and workflows to streamline operations and reduce manual

intervention.

• Implement and maintain security controls and compliance requirements.

• Work with the support team to understand user needs and improve service delivery.

• Planning and executing component upgrades.

• Creating and maintaining technical documentation.

• Out of Hours emergency support for core infrastructure systems

Competencies/Personal Requirements/Experience

Technical Skills:

• Expert Windows Server skills.

• Proficient in automation and scripting (PowerShell).

• Strong administration experience of virtualisation platforms (VMware, Hyper-V, Azure AVD).

• Ability to work autonomously in a fast-paced environment and deliver solutions at scale.

• Strong understanding of IP, TCP/IP, and network administration protocols.

• Expertise in VMWare, HPE, Windows Server, SQL databases, SIP Telephony and monitoring

tools like Nagios.

• Strong experience in Microsoft Azure, WAN, Cisco WLC, Ubiquiti, With-Secure, Wazuh,

IPSEC & SSL VPN, 802.1x, Microsoft AD, GPOs, DHCP and DNS.

• Experience working in agile environments.

• Strong understanding of Linux administration (Not essential).

Equality & Diversity Statement

Every Employee has a personal responsibility for acting in accordance with the equality and diversity policy of Jersey Post Group, respecting the rights of all colleagues and customers.

Health & Safety

All employees are required to undertake their duties in a safe manner having regard for the health and safety of themselves and others.

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