Role Profile

About us

We supervise the island's financial services industry for compliance with both conduct and prudential requirements, and under the anti-money laundering (AML), countering financing of terrorism (CFT), and countering proliferation financing (CPF) framework. The JFSC is one of the few regulators globally to benefit from the Regulator and the entity Registrar operating under a single financial services commission.

Division: Technology and Data

The division supports the commission in operating as a highly effective regulator by providing the necessary data, information, collaboration tools and infrastructure technologies that support high levels of productivity, industry engagement and operational efficiency. Our activities underpin the commission’s strategic goal of harnessing technology and influencing the digitalisation of financial services in Jersey.

Team: Systems and Data

The Systems and Data team is responsible for targeting and exploiting synergies between the JFSC’s data, systems, regulated entities, and Registry customers to empower Jersey’s financial industry. By providing our staff and customers with business-enabling data and systems that are easy to access, compliance will be easier for industry to achieve, and effectiveness will be easier for the JFSC to demonstrate - enhancing business integrity and supporting the JFSC in fulfilling its primary purpose.

Role: BAS Officer – Systems & Data (Permanent)

This role provides technical support for our business applications, ensuring their availability, reliability, and performance meet the standard required. You will be responsible for troubleshooting and resolving issues, managing system configurations, and collaborating with internal stakeholders to optimise application usage. The successful candidate will play a critical role in ensuring seamless operations and deliver the following outcomes:

› Effective management of the configurations of the JFSC platform and collaborating with IT service providers to diagnose and resolve problems to minimize disruptions.

› Provide tiered technical support for business applications, including diagnosing and resolving user- reported issues promptly and effectively.

› Effective collaboration with developers (internal and external) and providing support to staff that resulting in technical compatibility across systems, quick resolutions of issues, and adequate the development, enhancement, and testing of JFSC business applications.

Business Applications Support (BAS) Officer

To apply for any vacancies at the JFSC, submit an application form along with your CV to careers@jerseyfsc.org

› Support the development and delivery of effective training programs to ensure users are proficient in the usage of business applications, providing ongoing support and guidance as needed.

› Prompt resolution of application and system issues that arises across the organisation.

You will add value to the organisation by:

Contributing to operational excellence by providing support to end users to ensure that processes and systems across the organisation are optimized, disruptions are minimal and issues are promptly resolved. What will success in this role look like?

• End users’ satisfaction with the functionality, compatibility, and reliability of our systems

• Projects and enhancements are delivered on time.

• Continuous improvement and development in role. An excellent opportunity to work within a dynamic technology team and develop a range of technical and interpersonal skills which will lead to potential career opportunities and specialisms as well as a good general understanding of finance and regulation.

Are you suitable for this role?

The role will suit any individual with a proven track record of first level technical support within one or more disciplines in the technology sector, preferably within systems support, application development and/or data management and analytics. If you are customer focused, enjoy solving puzzles and have abroad knowledge across a wide range of ICT systems, this may suit you. An understanding of ITIL Foundation level and Service Transition, change management processes and experience in Microsoft Cloud Platform systems would be beneficial.

Why us?

Working in the JFSC will enable you to join a team people who have purpose, passion, and pride. It offers the opportunity to work alongside people, who are passionate about maintaining Jersey’s position as a leading International Finance Centre with high regulatory standards. This clarity on our purpose is incredibly motivating and we leverage our core values of: Excellence, Professionalism, Respect, Integrity, and Teamwork to deliver our work. Our people are proud of their work and their contribution to Jersey. If you are looking to make a difference, have a unique working experience and contribute to a bigger picture, then think JFSC; a diverse team of people who put their hearts and minds into what they do and have some fun along the way!

Role Profile

About us

We supervise the island's financial services businesses - including financial institutions, designated non-financial businesses and professions and virtual asset service providers for anti-money laundering (AML), countering of the financing of terrorism (CFT) and countering proliferation financing (CPF) purposes. - We also regulate financial services for conduct and prudential purposes. The JFSC is one of the few regulators globally to benefit from the regulator and entity registries operating under a single financial services commission.

Division: Technology and Data

The division supports the commission in operating as a highly effective regulator by providing the necessary data, information, collaboration tools and infrastructure technologies that support high levels of productivity, industry engagement and operational efficiency. Our activities underpin the commission’s strategic goal of harnessing technology and influencing the digitalisation of financial services in Jersey.

Team: System and Data

The Systems and Data team is responsible for targeting and exploiting synergies between the JFSC’s data, systems, regulated entities, and Registry customers to empower Jersey’s financial industry. By providing our staff and customers with business-enabling data and systems that are easy to access, compliance will be easier for industry to achieve, and effectiveness will be easier for the JFSC to demonstrate - enhancing business integrity and supporting the JFSC in fulfilling its primary purpose.

Role: System Developer (Permanent/Full-time)

The successful candidate will join the JFSC at a key stage in its development, as it seeks to play an enhanced role in the continued success of Jersey as a highly regarded International Financial Centre. The candidate will deliver the following outcomes:

• Streamlined and user-friendly web portal features developed, enabling seamless online application

submissions by entities, thereby enhancing efficiency and accessibility by utilising C#.NET and CMS

(React) to develop web portal features for JFSC projects and facilitating form submissions.

• Successful onboarding of new entities to the Registry API interface, fostering increased engagement

and utilization of API facilities.

Systems Developer - ICT

• Prompt resolution of authentication challenges faced by internal and external users, ensuring

uninterrupted access for users and maintaining system security.

• Improved website functionality and enhanced performance achieved through effective collaboration

with the web supplier, resulting in a more engaging user experience.

• Timely and effective support provided for all designated responsibilities and contributing to the

overall efficiency and effectiveness of JFSC core systems.

You will add value to the organisation by:

Building new functionality to enhance efficiency for both internal and external users. Providing support to individuals, resolving issues (including complex ones), and assisting teams with projects and system configurations. Overseeing website improvements and taking ownership of interface management for a core system. What will success in this role look like?

• Core systems and website are functional, reliable and user friendly, and continuously improved to meet evolving needs.

• End users satisfaction with the functionality, usability and reliability of our systems

• Projects and enhancements are delivered on time. An excellent opportunity to work within a dynamic technology team and own some key areas of our ICT strategy. You will develop a range of technical and interpersonal skills which will lead to potential career opportunities and specialisms as well as a good general understanding of finance and regulation.

Are you suitable for this role?

The ideal candidate should have basic development experience. Knowledge of C#.net and CMS (ideally React), as well as API and Authentication is essential for the role whilst Microsoft Azure, Microsoft Dynamics, Power, Web project experience is advantageous. This role will suit anyone with a technical development foundation who wants to hone and develop their technical skills. If you enjoy work independently and as part of a team, with a proactive approach to identifying and addressing potential issues, this will suit you.

Why us?

Working in the JFSC will enable you to join a team people who have purpose, passion, and pride. It offers the opportunity to work alongside people, who are passionate about maintaining Jersey’s position as a leading International Finance Centre with high regulatory standards. This clarity on our purpose is incredibly motivating and we leverage our core values of: Excellence, Professionalism, Respect, Integrity, and Teamwork to deliver our work. Our people are proud of their work and their contribution to Jersey. If you are looking to make a difference, have a unique working experience and contribute to a bigger picture, then think JFSC; a diverse team of people who put their hearts and minds into what they do and have some fun along the way!

Overview

Join our dynamic team as a Senior Network Consultant and significantly impact our clients' success by leveraging your expertise and passion for technology.

We require a well-rounded network engineer with a strong focus on enterprise network skills to assist with the growth of our managed services division.

The chosen candidate will be a driven and dynamic individual passionate about applying technology within our customers' environments. We value skills, experience and attitude over certifications. This role is a split between back-office technical work and customer-facing consultancy.

About the role

SystemLabs has a unique offering on the Island. We offer Software Development and IT Infrastructure, supporting both public-facing web applications and traditional corporate networks, providing an opportunity to work with a broad range of clients.

As a Senior Network Consultant, you will troubleshoot production network issues, design/build new network environments, triage tickets, perform IT audits, and assist with IT strategy and implementation for our clients. Although the chosen candidate will be primarily a network engineer, the role requires the ability and willingness to help with our broader IT activities.

Responsibilities will Include

Assisting with technical pre-sales activities (client meetings, project scoping, IT audits).

Responsible for project technical implementation.

Accountable for overseeing tickets to ensure high levels of customer satisfaction.

Responsible for 3rd-line troubleshooting.

Required to contribute to service and process & tool improvement.

Reporting to the Head of Networks and Security

Skills

A calm, sociable and fun individual.

Willing to share knowledge & bold in getting stuck in.

Self-motivated and can hit the ground running, but also work well in a team.

Solid understanding of networks (switching, routing, wireless, and firewalling)

Solid understanding of the core network services and protocols (TCP/IP, BGP, VPNs, HTTP, DNS)

Experience with Cisco, Fortinet, and Aruba network devices and the ability to pick up new devices quickly. Training will be provided as required.

Solid understanding of Microsoft Windows Server and Active Directory.

Solid knowledge of Microsoft Azure-based corporate infrastructure services such as InTune, Azure AD and O365.

Solid knowledge of Cyber Security and associated technical risk mitigation.

Good operational awareness.

Linux knowledge is a plus.