Job purpose The Public Health Assistant Analyst will support the Public Health Directorate with the monitoring, analysing and reporting on the health and wellbeing of the population of Jersey.

This role will provide timely, accurate, high quality and robust analysis which influences decision making. They enable, promote and support the effective use of data, information, knowledge and technology to support and improve understanding of public health metrics.

The post-holder is expected to have or to develop expert working knowledge of the business area.

Job specific outcomes Develop and maintain minimum information data sets. Develop automated systems for the collection and presentation of standard/routine reports (e.g. monthly performance reports or other scorecards and dashboards) to internal customers, including the creation of relevant documentation and testing plans, in order that performance reporting meets the customers’ needs and processes are efficient.

Produce and design performance or intelligence reports to specific requests. Undertake regular data collation, analysis, modelling and interpretation to produce reports, dashboards and scorecards for strategic performance measures and outcomes, and for operational performance measures including activity, value for money, benchmarking and trend analysis. This will result in high quality reporting which informs and improves operational and strategic decision making.

Produce analyses and intelligence in response to specific requests, to time and quality standards. Work with stakeholders to develop their data and analysis requirements, suggesting improvements and scoping the final report format and content to meet information and analysis needs. The outcome will be reports which meet the customers’ needs, and which inform and improve operational and strategic decision making.

Provide analytical support for public health functions, produce relevant reports to support the understanding of public health and, where appropriate, present reports and trend analysis at meetings, in order that operational and strategic decision making is based on evidence and high quality analysis.

Deal with general enquiries from operational and strategic teams, respond to ad hoc requests in a timely and accurate manner and escalate to senior colleagues where appropriate. The outcome will be improved data quality, compliance and a service which is valued by stakeholders and enables them to perform data and information tasks accurately.

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Monitor that effective information processes are being followed to ensure the timeliness and validity of information. Liaise with the stakeholders to address any issue of non-compliance and to encourage/promote continuing data quality improvement. Through these actions, data processes will be improved, leading to increased productivity and adherence to data processes and reducing the risk of a data breach.

Keep up to date with best practice initiatives from external bodies (e.g. Statistics Jersey, Office for National Statistics, and other bodies relevant to the business area e.g. the NHS and/or UK Local Authorities) and ensure compliance where appropriate. Keep senior managers advised of these initiatives and the impact on their working practices. This results in improved data accuracy and sharing of learning, which avoids future errors and revisions. Ensure that data security and confidentiality is maintained in accordance with legal, Government of Jersey policy and best practice standards; liaise with department governance teams to ensure compliance and to address issues of non-compliance, in order that the team and stakeholders apply good governance and information security and that the risk of data breaches is reduced.

Statutory responsibilities Active engagement, participation and compliance with any other statutory responsibilities applicable to the role, as amended from time to time. Organisation chart

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Person Specification Specific to the role

Essential Desirable

Qualifications

Educated to degree level in a subject with a significant numerical component and/or have proven analysis skills gained through work experience.

Knowledge

An in-depth understanding of information flows. Competence in data mining and analysis. Good understanding of information systems and data, and how these are used to provide management information and support benchmarking. Knowledge of quantitative and qualitative research methods, business intelligence and analytical techniques. Understanding of how data and analysis can be used to improve service performance and outcomes.

Technical / Work-based Skills

Ability to analyse data, identify trends, identify issues and provide insights and recommendations to improve working practices and data quality, with a particular focus on the relevant business area of the post (e.g. public health). Use of Microsoft Office suite (Excel, Word, Powerpoint etc) and other industry standard report writing tools (e.g. SQL, SSRS, QlikView, PowerBI, BusinessObjects, Alteryx) to deliver quality outputs including dashboards and scorecards. Ability and drive to learn how to use new business intelligence reporting programmes/ software. Demonstrable initiative/skills to identify solutions to meet the intelligence needs across the organisation collating information across multiple systems. Knowledge of project management principles and processes, with an understanding of how these can be applied.

General Skills/Attributes

Highly customer focused - excellent interpersonal skills and ability to build and maintain successful working relationships. Ability to work collaboratively and develop strong working relationships. Excellent verbal and written communication skills, producing reports/documentation to a professional standard with an

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ability to communicate complex issues in a simplified, comprehendible way that drives action. Self-managing – ability to work on own initiative whilst also achieving results as part of a team. Ability to work independently, inspire confidence in others and make informed knowledge based decisions within their area of responsibility. Exceptional attention to detail.

Experience

Experience working with complex datasets. Experience of managing a workload with often changing priorities. Experience working in the public sector and/or the business area of the role (e.g. Health and Social Care)

Personal Attributes Appointees to this role will be required to adhere to and perform their duties in line with the standards identified in the Government of Jersey tier 6 core accountabilities attributes and behaviour indicators.

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JOB DESCRIPTION

JOB TITLE: Medical Team Secretary – Child and Adolescent Mental Health

Services (CAMHS) DIRECTORATE: Health & Community Services DEPARTMENT: Child and Adolescent Mental Health Services (CAMHS) REPORTS TO: Team Manager CAMHS MANAGED BY: Team Manager CAMHS GRADE: 6 1. PURPOSE OF YOUR JOB

To provide a comprehensive secretarial and administration service to the Consultant Psychiatrists, Associate Specialist Doctor, Locum Medical Staff and multi-disciplinary team members within Child and Adolescent Mental Health Services.

2. PRINCIPAL ACCOUNTABILITIES

▪ Reply to routine matters on behalf of the Consultant Psychiatrists, Associate

Specialist Doctor and Locum Medical Staff. ▪ Ensure client information, reports and correspondence are entered on Care

Partner patient electronic recording system and are timely available for clinical appointments and meetings. Distribute correspondence to other departments/wards when appropriate.

▪ Undertake the confidential audio/copy typing of general correspondence, clinic

letters, and legal/medical reports and ensure their efficient and correct distribution. Prepare draft letters for signature

▪ Arrange and attend meetings, prepare minutes and agendas and ensure their

appropriate distribution. Take minutes at meetings with accuracy of recording. ▪ Deal with incoming correspondence, telephone calls, and enquiries and to

maintain the doctors computerised diaries.

▪ Manage and coordinate the outpatient appointments as defined by the clinic scheduling rules and co-ordinate clinics for the Consultant Psychiatrists and multi-disciplinary team members on the Trakcare and Care Partner computerised systems. Act as front-line contact for the clinics and visiting personnel to CAMHS at Liberte House.

▪ Dealing and responding to GP referrals, recording, filing and scanning key

patient information for tracking process, liaising with medical staff and multi-

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disciplinary staff, contacting patients, making appointments, arranging interpreters if necessary, booking rooms and updating referral spreadsheet.

▪ Act a point of liaison between the teams and:-

➢ Members of the public, including patients and their relatives; ➢ Other agencies e.g. GP surgeries and other hospital departments,

schools and Childrens Services ▪ Make and record outpatient appointments using the Trakcare computerised

hospital appointment system. To also use the patient Care Partner computerised electronic patient record system.

▪ Ensure paperwork relating to the detention of patients under Mental Health Law

is photocopied, filed and distributed accurately and without delay. ▪ Assist in the preparation of statistical information required by the Service

Manager, Consultants or Team Leaders.

• Liaise re obtaining archived case notes for the department and store deceased files in line with department policy. Research and assemble information from files as requested in line with Data Protection regulations and Access for Information Policy.

• Use the JD Edwards and Supply Jersey ordering systems for procuring items as requested. Process the receipting of goods and invoices utilizing the guidelines set up by the Health & Social Services Finance Department.

• Prepare training materials such as slides, overheads, handouts etc. Organise catering, room set up, appropriate venues for such events and meetings.

▪ Make multi-disciplinary team members travel arrangements for approved visits

and study leave in liaison with hospital travel department policies. ▪ Arrange appointments for patients referred to overseas hospitals and clinics and

make associated travel and escort arrangements in liaison with hospital travel staff.

▪ Undertake other duties and provide cover as directed from time to time by, or in

the absence of, other secretarial, clerical and reception staff.

▪ To adhere to the principles held within the Core Values

3. KNOWLEDGE AND EXPERIENCE REQUIRED

The Child and Adolescent Mental Health Service is a busy department and the post holder will work as part of a team of administrators and support staff within the Child and Adolescent Mental Health Service. The post holder can often be the first point of contact for various multi-disciplinary professionals, client and carers and it is important that the post holder is knowledgeable in all areas of the work that is carried out within the service.

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Therefore, this post calls for a high standard of office management skills including efficient word processing and typing skills, using and maintaining databases and excellent minute taking skills.

In addition, the post holder:-

• Will be expected to have a high degree of confidentiality.

• Will have the ability to deal with sensitive issues in a diplomatic way and should be able to ascertain any immediate risk and make appropriate referrals to other Child and Adolescent Mental Health staff.

• Good inter-personal, communication and organisation skills are essential. The post can be stressful due to the nature of the work and calls for a mature personality.

• The post holder must be able to use their initiative and set, and work within, their own deadlines and have the ability to prioritise own workload.

• Shorthand and knowledge of medical/psychiatric terminology would be an advantage.

• A use and knowledge of Microsoft office systems, data bases and hospital systems such as Trakcare, Care Partner and ECDL accreditation would be an advantage.

4. ADDITIONAL INFORMATION The post holder also provides a link between the Consultant Psychiatrists and the other multi-disciplinary staff members and managers. In the absence of clinical staff, the post holder is expected to respond to clients and must therefore have the ability to gauge the urgency of the caller’s problem. Some clients may be distressed or angry. The post holder must be able to communicate on such occasions without causing further distress. The ability to accept flexible working hours on occasions is desirable. The post holder will be subject to continual interruptions by telephone calls, visitors to the service and queries. It is therefore, imperative that the post holder has a high degree of accuracy and the need for flexibility is essential. The ability to work well and relate well to a multidisciplinary team of service professionals is essential.

5. DEVELOPMENT The post holder will be encouraged and supported in achieving the Medical

Terminology qualification and supported in ongoing training in hospital based IT systems.

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6. RESPONSIBILITY TO EMBRACE AND DEMONSTRATE THE ORGANISATIONAL

VALUES.

• We put the customer and our staff at the heart of everything we do

• We take pride in delivering an effective mental health service for children and adolescents in Jersey

• We will act with integrity, honesty, respect, transparency and fairness to all

JOB DESCRIPTION

DEPARTMENT: Customer and Local Services

JOB TITLE: Project Manager REPORTS TO: Head of Change and Projects

1. JOB PURPOSE

To manage the effective and timely delivery of a portfolio of projects specified and agreed by the Senior Leadership team (SLT) within the department’s business plan and strategy. The Project Manager (PM) will be a key member of the Change and Projects team and will have professional accountability for delivery of a number of varied and complex projects and programmes within Customer and Local Services, supporting the department in delivering its Business Plan and other strategic and corporate Government of Jersey initiatives.

2. PRINCIPAL ACCOUNTABILITIES 2.1 Develop, manage, co-ordinate and participate in departmental change

programmes/projects from initiation through to implementation, ensuring all projects are managed effectively, in line with best practice project management principles and departmental governance requirements.

2.2 Lead, manage and coordinate internal programme and project teams to ensure the effective and timely delivery of projects, translating stakeholder requirements into operational practice and project deliverables.

2.3 Measure and monitor performance against project plans and objectives, providing reports as required to the senior stakeholders including project and Customer and Local Services Programme Management Board.

2.4 Undertake research, data analysis and surveys in order to achieve agreed project objectives.

2.5 Plan and structure projects to ensure agreed business plan objectives are delivered within the structured governance framework of the PMO, risks and issues are proactively managed and mitigated, and project team members’ work is structured and clearly communicated.

2.7 Assist the Directors and SLT in monitoring the progress of the Customer and Local Services Department programmes to ensure business plan projects are delivered in accordance with agreed timescales

2.8 Provide efficient and accurate project governance and control, including accurate and timely reporting. Assess and track all project risks and issues and manage and mitigate them in accordance with the PMO governance framework

KNOWLEDGE AND SKILL The postholder will:

• Be educated to degree level.

• Have demonstrable programme and project management skills, and experience of managing such with good organisational abilities; ideally will be PRINCE 2 qualified or at least have an in-depth understanding of project management methodologies.

• Have a track record and proven ability to influence a wide range of people both in and outside the Department demonstrating that they possess a high level of communication skills.

• Be a team player, contributing knowledge and expertise to all aspects of work carried out by the Department as required to achieve departmental and corporate objectives.

• Have good analytical and interpretative skills.

• Be familiar with, and hold recent experience of techniques for documenting, re-designing & implementing business process changes.

• Possess recent experience of specifying, testing and delivering business support system changes.

• Have good research, report writing and presentation skills.

• Have a high level of I.T. literacy and a thorough knowledge of Microsoft Office applications, including SharePoint and project management applications

• Have or be able to develop, an understanding of local structures and processes with respect to GoJ departments and the machinery of government.

June 2021

Registry Officer Jersey Financial Services Commission St Helier United Kingdom Registry Apply for this job Share

Company Description

We supervise the island's financial services businesses - including financial institutions, designated non-financial businesses and professions and virtual asset service providers for anti-money laundering (AML), countering of the financing of terrorism (CFT) and countering proliferation financing (CPF) purposes. We also regulate financial services for conduct and prudential purposes. The JFSC is one of the few regulators globally to benefit from the regulator and entity registries operating under a single financial services commission.

Position

Division: Registry We operate the Companies Registry which registers and maintains Jersey companies, partnerships, foundations, limited liability companies and business names. Our Registry responsibilities include acting as Jersey's first line of defense (second line for regulated businesses) - in the fight against money laundering, terrorist financing. We record beneficial ownership and controller details vetting all required parties and assess all activities ensuring adherence to the Sound Business Practice Policy. Our High-Risk team oversee more complex applications involved in capital market transactions, which require additional consent to conduct that activity. In addition will assist the operations team consider applications which present with higher risk factors. Our Registry Supervision team is responsible for coordinating and delivering a dedicated program of examinations across all Jersey Registered entities. Team: Registry Operations

The operations team is responsible for evaluating and authorising applications for new Jersey legal entities and evaluating if the business type and individuals pose any risk to Jersey's reputation of being a well-regulated and controlled jurisdiction. The team work closely with many other divisions with the JFSC, namely the Supervision teams and Enforcement. We provide input and statistics into to the wider JFSC which are used to assess risk and any new activity trends being submitted. Role: (Permanent, 35 hours per week)

The successful candidate will report to their Registry Manager and will be part of a team of Registry Assistants, Officers and Managers which carry out processes associated with the Registers maintained by the Registry. The purpose of this role is to support the Registry Operations team in the maintenance of 15 Registers within Jersey and provide services to entities and business names. Your competencies for this role will help you deliver the following outcomes:

 Providing a high quality, effective and efficient service to all users of the Registry (including authorised persons, regulated entities, lawyers and the general public) by telephone, email and customer portal.

 Review and approve applications in line with established procedures to:  Ensure correct details have been submitted by Registry users for each relevant

process in line with requirements.  Consider the purpose of incorporations and change of purpose whilst adhering

to the JFSC Sound Business Practice Policy.  Consider the possible restrictions or conditions to certain types of business.  Perform beneficial owner and controller screening using applications such as

WorldCheck.  Perform negative news searches in order to flag any adverse findings.  Record issues and higher risk factors associated with applications, and take

appropriate action to obtain complete and accurate information to determine whether the application can proceed or be stopped and action escalated. o Escalate identified risks to other teams within the organisation where appropriate.

 Operate in line with published service level agreements.

You will add value to the organisation by: You will be the first point of contact and will represent JFSC while handling the registration of companies and queries from all users of the Registry. You will be the first point of defense in combating AML/CFT issues in the companies being registered in Jersey. What will success in this role look like?

 Ensure compliance with the service level agreement with the industry.  Maintaining up to date records in the registers following the appropriate

procedures.  Accurate screening of the applications and timely escalation of the risks

identified.  High quality customer service leading to minimal complaints from the Registry

users.  Ability to accurately process high volumes of applications and queries.

This role provides an excellent opportunity to understand how the businesses are registered in Jersey and also get experience in AML/CFT. This job will also provide you the opportunity to play a key part in strengthening JFSC's reputation as a financial services regulator and be involved in various projects leading to technological enhancements within JFSC.

Requirements

This role would suit candidates who are self-driven and able to handle the pressures of working in a very high paced environment. High attention to detail is required with strong communication skill. The ability to work collaboratively in a team and be able to handle high volumes of work is critical in this role. Preference is for the candidate to have a prior experience in Financial Services industry but it is not essential.

Other information

Working in the JFSC will enable you to join a team people who have purpose, passion, and pride. It offers the opportunity to work alongside people, who are passionate about maintaining Jersey’s position as a leading International Finance Centre with high regulatory standards.

This clarity on our purpose is incredibly motivating and we leverage our core values of: Excellence, Professionalism, Respect, Integrity, and Teamwork to deliver our work. Our people are proud of their work and their contribution to Jersey. If you are looking to make a difference, have a unique working experience and contribute to a bigger picture, then think JFSC; a diverse team of people who put their hearts and minds into what they do and have some fun along the way!