Job Description

Job Title: Private Client Trust Administrator

Reporting to: Client Manager, Whitmill Trust Company Limited, Jersey (“Whitmill”)

Direct reports: None

Job Purpose

To undertake day to day administrative activity associated with a primarily, but not exclusively, simple

complexity casebook of trust, company and foundation structures being the day-to-day client contact

and helping to deliver a client focussed, compliant and commercial approach with managerial support.

Key Result Areas

• The role holder will undertake day to day relationship management of a primarily simple client

casebook under supervision and with day-to-day managerial support helping to ensure that client

expectations are understood and met and that service levels are consistently high across the

casebook.

• Day to day point of contact for clients and other stakeholders associated with personal client

casebook supporting the wider private client team with regard to delivering a high-quality service

at pace.

• The role holder will work closely with their Client Manager who will provide day to day supervision

and coaching with referral also seen for discretion purposes.

• Support to the Whitmill Private Client Team to meet Key Performance and Key Risk Indicators

measuring personal and the wider Private Client Team performance.

• The role holder, with support, will be expected to gain over time a working understating of

legislation, the regulatory framework and a working comprehension of tax matters impacting

Whitmill and its client entities / structures helping to ensure that the business operates compliantly

and mitigates any real of potential risks fiduciary or regulatory risks.

Primary Contacts

• The Whitmill Private Client Manager

• The Whitmill Private Client Directors

• The wider Whitmill Private Client employee team

• Whitmill Client Accounting Team

• Whitmill Compliance Team

a c c u r o . c om

J o b d e s c r i p t i o n

R O L E Senior Administrator

R E P O R T I N G T O Associate Director / Client Services Director

L O C A T I O N Jersey

R O L E S U M M A R Y Our ideal candidate will be an enthusiastic and committed member of a team focused on delivering high quality service to the Trust and Fiduciary clients in the Private Wealth industry. They will have experience, be (part) qualified in professional exams and be able to support the team in tasks associated with client portfolios.

K E Y R E L A T I O N S H I P S

Internally:

• Client Administration teams

• Compliance team

• Colleagues across Accuro’s jurisdictions

Externally:

• Clients

• Banks

• Intermediaries

Q U A L I F I C A T I O N S Studying towards relevant qualifications (i.e., STEP or ICSA) or working towards them, as well as on the job experience.

R O L E C L A S S I F I C A T I O N

Trust Business Employee: B

K E Y R E S P O N S I B I L I T I E S

• Provide support to other members of the team and administer a portfolio of clients ensure quality delivery of delivery , and that all processes meet standards and Accuro procedures

• Maintaining and developing relationships with their own portfolio and the wider team’s clients

• Maintaining and developing working relationship with third parties

• Ensuring that all business is conducted in accordance with the policies and procedures of Accuro Group and the rules, guidelines and expectations of the local regulator

• Identify new opportunities to develop both existing and new client relationships

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J o b d e s c r i p t i o n

• Work collaboratively within the team to support the strategic and operational objectives

• Compliance considerations and appropriate processes, policies and procedures are met and followed in discharging all activities

• To ensure all tasks are accurately recorded with clear descriptions of work conducted in the daily timesheet

• Understand, embrace and practice Accuro’s culture and values

C O R E S K I L L S A N D E X P E R I E N C E R E Q U I R E D

• Previous Trust and Company administration experience

• Knowledge of relevant regulatory and legal frameworks

• Organised, accurate, prepared to take ownership of tasks and understanding when to ask for advice or support

• Able to follow tasks through to completion, and able to manage own time effectively

• Will to learn, take direction and work collaboratively with other colleagues

• Pro-active, self-motivated and solution driven

• Good interpersonal and communication skills

• Microsoft office skills • NavOne system experience will be an advantage

T H E A C C U R O V A L U E S

Our values guide our actions in everything we do.

In performing your role and when interacting with clients, colleagues and service providers you are expected to reflect and embody our core values as described below:

We take collective responsibility and accountability

• Driving joint delivery of client outcomes.

• Finding solutions, together.

• One global Accuro.

We are ambassadorial

• Positively and consistently representing our people and our services.

• Making a net contribution to our planet.

• Being a progressive organisation.

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J o b d e s c r i p t i o n

We engage in constructive challenge

• Upholding a culture that encourages us to question and welcome alternative ideas and

solutions.

• Assuming positive intent from each other.

• Striving to continuously improve ourselves and our business.

We are dynamic and insightful

• Being independent thinkers and thought leaders in our industry.

• Proactively embracing and responding to change.

• Delivering to high ethical and professional standards.

We build healthy and happy relationships

• Communicating effectively, with no ambiguity.

• Promoting understanding and collaboration with all stakeholders.

• Encouraging a respectful, inclusive, and dignified environment for all.

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Team Support, Client Operations Job Description

Team: Client Operations

Reporting to: Assistant Manager / Manager

About Us

We are an independent and privately owned Family Office Services provider, based in Jersey and supporting clients all over the

world. Since opening our doors in 2013 we’ve brought a fresh approach to our market, through our progressive, flexible, and

service-focused offer. After a decade of growth, building a strong team, and earning a number of industry awards, we’re now

adding to our team, and are looking for people who would thrive in an environment where their voice, and their contribution

will be invited, heard, and appreciated.

The Role

Our Client Operations team plays a crucial role to the running of the business, taking responsibility for the first-class service

delivery in onboarding, data management, regulatory reporting, screening, periodic reviews and risk management to our

clients and our administration teams and in doing so, ensuring our client facing administration teams can deliver a premium

service to our clients.

We are expanding the team and in this new role you will provide administrative support to the client operations team, with a

focus on supporting the payments process, and gaining exposure to a range of operational areas, giving you a great base on

which to grow a career in the industry. You will be given training and guidance to help you ensure that all tasks are carried out

efficiently and effectively, in accordance with Crestbridge Family Office Services procedures at all times.

Key Result Areas

• Inputting of all payments efficiently, accurately and on time.

• Excellent levels of service to internal and external clients, in line with Crestbridge standards, procedures and guidelines.

• Take responsibility for own personal development, in line with agreed performance objectives and development plans.

• Be a role model and ambassador for Crestbridge Family Office Services.

Key Responsibilities

The list below details the tasks that your role is likely to include. It is not exhaustive and may be amended from time to time:

Banking and Data

• Inputting of payments for the client facing teams.

• Complete account opening forms for new bank accounts.

• Provide support to the client teams with any other payment related administration.

• Assist in relation to updates to the list of authorised signatories and communicating changes to the relevant banks.

• Assist with updates and input of information into the client database including updates to client information, banking information, statutory registers etc.

Administration

• Daily input of time on timesheet.

• Prioritising and organising day to day workloads.

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• Dealing with day-to-day queries in a timely manner.

• Assist in meeting team objectives and meet agreed service levels.

• Update of team schedules/reports.

• Update any team specific spreadsheets/information.

General

• Attend and constructively contribute to team meetings.

• Supporting the team with general administration such as scanning, photocopying, post and filing,

• Arrange incoming and outgoing couriers and all financial administration in relation to this.

• Participate in projects and initiatives when required.

Requirements

Qualifications

• A good academic background to include GCSEs or equivalent in English Language and Mathematics – Grade C (Level 4) minimum.

Knowledge and Experience

• Working knowledge of Microsoft Office with strong Excel skills.

• Some office experience would be an advantage.

Skills and Qualities

• Good communication skills with excellent written and verbal English.

• Drive and a desire to learn and develop.

• Highly accurate with good attention to detail.

• Good organisation skills with and the ability to prioritise workloads.

• A proactive and flexible, team player.

Additional Information

We offer all our permanent team members a great benefits package that includes*:

• Competitive salary with transparent salary bandings.

• Private healthcare (with no exclusions for pre-existing conditions.)

• Life insurance.

• Critical illness cover.

• Annual leave entitlement of 25 days, with the option to buy or sell up to 5 extra days.

• 3 additional wellbeing days a year.

• Discretionary annual bonus.

• Support for professional qualifications and ongoing development.

*Eligibility for certain benefits will commence after completion of probation. Crestbridge reserves the right to vary or withdraw benefits at any time.

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Assistant Manager, Client Operations Job Description

Team: Client Operations - Data Control and Banking

Reporting to: Manager/Director

About Us

We are an independent and privately owned Family Office Services provider, based in Jersey and supporting clients all over the world. Since opening our doors in 2013 we’ve brought a fresh approach to our market, through our progressive, flexible, and service-focused offer. After a decade of growth, building a strong team, and earning a number of industry awards, we’re now adding to our team, and are looking for people who would thrive in an environment where their voice, and their contribution will be invited, heard, and appreciated.

The Role

Our Client Operations team plays a crucial role to the running of the business, taking responsibility for the first-class service

delivery in onboarding, data management, regulatory reporting, screening, reviews and risk management to our clients and

our administration teams and in doing so, ensuring our client facing administration teams can deliver a premium service to our

clients.

We are expanding the team and in this new role you will be responsible for management of our client and banking related data

and will assist with the supervision and development of a small team within our client operations function. You will help to

define our data management processes and oversee their successful implementation, collaborating with stakeholders across

the business. As part of the broader client operations team, you will also provide cover for the manager and support with

periodic reviews, screening, client onboarding and other operational projects as needed.

Key Result Areas

• Implementation of robust data management processes to ensure all data is current, accurate and has appropriate change control processes in place.

• Ongoing maintenance of data and delivery of key data related projects.

• Take responsibility for own personal development, in line with agreed performance objectives and development plans.

• Be a role model and ambassador for Crestbridge Family Office Services.

Key Responsibilities

The list below details the tasks that your role is likely to include. It is not exhaustive and may be amended from time to time:

Data and Banking

• Oversight/keying in data at onboarding stage.

• Data input/amendment for banking information.

• Coordinating updates to the list of authorised signatories and communication of changes to bank mandates to the relevant banks (6 monthly project).

• Data entry oversight for register changes and client data.

• Identify and escalate potential improvements to processes.

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Developing Others

• Supervise and support junior colleagues on the team in respect of day-to-day activities, policies and procedures, time management or prioritisation.

• Management of the workflow of junior team members to include delegating and reviewing all out going correspondence.

• Assist with and if appropriate conduct appraisals for direct reporting team members.

Periodic Reviews and Client Onboarding

• Support with statutory periodic reviews, which includes reviewing due diligence documentation in line with AML / CFT Handbook and Crestbridge Procedures, and any connected data updates that may result.

• Support with performing risk assessments.

• Raise outstanding periodic review points for completion by client teams.

• Support and liaise with client teams prior to completion of periodic reviews.

General

• Understand the financial drivers of the business and ensure all KPIs and targets are met.

• Monitor, organise and prioritise workload, dealing with matters in a timely manner.

• Lead other projects within the Client Operations team as required.

• Provide support to team and Manager as necessary (e.g. systems and team specific projects, as well as absence cover and back up.)

• Willingness to contribute outside the scope of your role, to support your colleagues and the business.

Requirements Qualifications

• A good academic background, with a minimum of a table 4 qualification, e.g., ICSA Diploma, STEP Diploma, Accountancy.

Knowledge and Experience

• A minimum of 6 years’ relevant industry experience, in administration, compliance, client operations or a similar field.

• Experience of developing and coaching others.

• Experience of data control/management processes and systems.

• A sound knowledge of Microsoft Office.

Skills and Qualities

• Drive, enthusiasm, and commitment to providing excellent levels of client service in line with Crestbridge standards, procedures and guidelines.

• A methodical and process driven approach, with first class attention to detail.

• Excellent time management and organisation skills with the ability to remain calm under pressure and prioritise conflicting and demanding deadlines.

• Flexible and collaborative with a desire to support and develop others.

• Ability to work independently, take responsibility and be proactive.

• Excellent communication skills with the ability to work collaboratively with stakeholders across the business.

• Ability to delegate effectively and to coach and motivate others

• Building and creating a sense of team spirit and loyalty

Additional Information

We offer all our permanent team members a great benefits package that includes*:

• Competitive salary with transparent salary bandings

• Private healthcare (with no exclusions for pre-existing conditions)

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• Life insurance

• Critical illness cover

• Annual leave entitlement of 25 days, with the option to buy or sell up to 5 extra days

• 3 additional wellbeing days a year

• Discretionary annual bonus

• Support for professional qualifications and ongoing development

*Eligibility for certain benefits will commence after completion of probation. Crestbridge reserves the right to vary or withdraw benefits at any time.

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Head of Client Operations Job Description

Team: Client Operations

Grade: Director

Reporting to: Executive Director

About Us

We are an independent and privately owned Family Office Services provider, based in Jersey and supporting clients all over the

world. Since opening our doors in 2013 we’ve brought a fresh approach to our market, through our progressive, flexible, and

service-focused offer. After a decade of growth, building a strong team, and earning a number of industry awards, we’re now

adding to our team, and are looking for people who would thrive in an environment where their voice, and their contribution

will be invited, heard, and appreciated.

The Role

This role will lead the Client Operations function for Crestbridge Family Office Services, taking responsibility for the first-class

service delivery in onboarding, data management, data protection, regulatory reporting, screening, reviews and risk

management to our clients and our administration teams. You will work closely with the Board to recommend, develop and

deliver operational efficiencies and business improvements and will ensure that operational projects are identified and

delivered efficiently, on time and in accordance with all relevant regulatory and legal requirements.

As a leader in the business you will be a role model by leading, supporting and developing your team, inspiring high

performance and continuous improvement in all areas of client operations.

Key Result Areas

• Responsible for the operational and financial performance of client operations.

• Develop and uphold a positive, strong, commercial and compliant culture within the function.

• Provide excellent levels of service to both internal client handling teams and in turn external clients, in line with Crestbridge Family Office Services standards, procedures and guidelines.

• As Data Protection Officer (DPO) ensure that Crestbridge Family Office Services meets its obligations under the European Union General Data Protection Regulation (GDPR.)

• Contribute to the overall strategy, structure and success of the client operations function.

• Take responsibility for all areas of people management and leadership in your team.

• Act as the highest authority on specific technical operational matters.

• Take responsibility for own personal development, in line with agreed annual performance objectives.

• Be a role model and ambassador for Crestbridge Family Office Services.

Key Responsibilities

The list below details the tasks that your role is likely to include. It is not exhaustive and may be amended from time to time:

Operational Excellence

• Demonstrate, develop and be recognised for technical excellence across client operations.

• Consult appropriate colleagues when undertaking work outside own area of expertise to ensure compliance and minimise risk.

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• Demonstrate sound judgment and a proportionate attitude to risk when dealing with requests from new and existing clients.

• Maintain a knowledge of the external business environment and relevant industry specific trends in order to provide sound and practical support to internal and external clients.

• Deep knowledge of corporate governance requirements, internal compliance, anti-money laundering and other relevant policies and procedures.

• Share and communicate technical knowledge to others within Family Office Services, and in particular your immediate team.

• Ensure that all CPD requirements are met year on year for both you and all members of your team, and that training and development is relevant.

• Daily input of time on timesheet ensuring that all time is recorded and monitored.

• Attend, constructively contribute and chair internal committees/meetings as required from time to time, ensuring the timely and accurate reporting of key information where relevant and where appropriate

• Maintain a sound working knowledge of the use and impact of information technology and systems that are relevant to the business of Family Office Services and to its clients, and to contribute to projects in relation to the introduction and development of IT systems to drive Family Office Services forward

• Demonstrate business acumen in relation to financial management ensuring the team always use their time commercially and appropriately.

• Oversight and accountability for the successful delivery of operational projects as may be required from time to time.

• Coordinate and report to the board in respect of the status of periodic reviews, outstanding action points arising from periodic reviews

• Work with the CFL board to agree SLAs and report on progress in key areas.

Leadership

• Oversight of key areas within client operations including periodic reviews, AML reviews, onboarding, data control, banking.

• As DPO, develop and monitor policies and standards applicable to the business and in compliance with the GDPR.

• Generate innovative ideas to drive business improvements and service delivery, that are strategically sound, commercial, and compliant with all relevant regulation and legislation.

• Develop commitment from your team and the wider business by driving high performance, providing timely and constructive feedback and leading by example.

• Identify talent, develop high-potential staff members, and manage underperformance within the team.

• Build commitment through fair, consistent and persuasive behaviour, championing ideas and setting realistic and challenging objectives through appraisal and other performance measurement initiatives.

• Communicate clearly and effectively, using authority and influence appropriately, and demonstrates the ability to lead and direct the efforts of others to achieve results

• Encourage teambuilding and values the ideas and opinions of others. Is approachable for all types of advice, and is proactive in sharing knowledge.

• Demonstrates a collegiate allegiance to the Board, supporting majority decisions regardless of personal opinion and behaving with the utmost integrity and professionalism at all times.

Requirements Qualifications

• Recognised Professional Qualification – e.g. Accountancy, Legal, Chartered Secretary, TEP, Banking, Securities or other relevant Table 4 qualification.

Knowledge and Experience

• 10 years’ relevant finance industry experience with a minimum of 8 years’ working at senior level within an offshore financial services organisation.

• Comprehensive and detailed understanding of trust and company law and current industry legislation, regulation and working practices.

• Strong knowledge of EU data privacy and data protection regulation.

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• A detailed understanding of Compliance and Risk Management.

• Detailed knowledge of Microsoft Office.

Skills and Qualities

• Strong communication and presentation skills.

• A decision maker who gives the highest commitment to corporate governance standards and can prioritise and deal with conflicting and demanding deadlines.

• Ability to scrutinise and understand complex documentation.

• Ability to inspire, motivate and develop others.

• Ability to define strategy and develop policy, procedures and processes as part of the Senior Team.

• Proactive and disciplined approach to work with a strong commitment to client service excellence.

• Integrity, tact and diplomacy.

• Strong degree of business acumen.

Additional Information

We offer all our permanent team members a great benefits package that includes*:

• Competitive salary with transparent salary bandings

• Private healthcare (with no exclusions for pre-existing conditions)

• Life insurance

• Critical illness cover

• Annual leave entitlement of 30 days, with the option to buy or sell up to 5 extra days

• 3 additional wellbeing days a year

• Discretionary annual bonus

• Support for professional qualifications and ongoing development

*Eligibility for certain benefits will commence after completion of probation. Crestbridge reserves the right to vary or withdraw benefits at any time.