Job title: Field Technician
Job type: Temporary
Emp type: Full-time
Industry: Public Sector and Government
Expertise: Modernisation & Digital
Location: Jersey
Job published: 16-07-2021
Job ID: 32957

Job Description

Our client is seeking a Field Technician to join their team. Starting immediately for 3 months ongoing.

The ideal candidate will be educated to at least A level standard or equivalent ITIL foundation certificate, have strong problem-solving skills and customer service skills.

Responsibilities will include;

  • Review all hardware/software introduced to the organisation to ensure that it is fully operational and complies with relevant policies.
  • Diagnose errors / technical problems encountered and determine solutions to enable effective resolution.
  • Record all processes in the resolution of technical issues as a knowledge source for future corrections.
  • Ensure remediation of issues and all organisational procedures and protocols are followed to comply with relevant processes.
  • Liaise with wider technical team and contribution to internal knowledge base to ensure best practice across the organisation.
  • Review complex end-user requirements and make appropriate recommendations to resolve the technical issues to ensure desired business outcomes.
  • Provide updates on analysis to team lead to support decision-making and ensure appropriate outcomes across the organisation.

For more information please contact me.