Acting as first line of contact for all technical issues, questions and comments, this challenging role requires excellent client-oriented communication skills and a thorough, logical approach to problem solving.
You will be expected to deal with a high volume of tickets to the Service Desk using a variety of problem-solving techniques, while maintaining a high level of customer satisfaction.
Previous experience working within a 1st line support is preferred, along with a ITIL certificate, or willingness to undertake.
Basic knowledge of networking and VPN and experienced in support of Microsoft OS, Microsoft Office, Microsoft Exchange, Active Directory account management is essential.
For more information, please contact me.