Our client is seeking a compassionate, solution-focused Customer Experience Representative to join their team. In this role, you’ll handle customer queries and complaints, ensuring fair outcomes and delivering service that reflects our values. You’ll work closely with colleagues across the business to improve processes and champion the customer voice.

Responsibilities

• Resolve customer queries and complaints across multiple channels.
• Deliver accurate, compliant, high-quality service.
• Take ownership of cases and aim for first-contact resolution.
• Protect customer data and follow regulatory guidelines.
• Share insights to support continuous improvement.

Key Skills

• Strong communication and problem-solving skills.
• Ability to work with empathy, fairness, and attention to detail.
• Confidence in making decisions and managing customer cases.
• A willingness to learn and adapt in a fast-paced environment.

If this role interests you then please contact us.