Role Profile

Position: Loss Control Surveyor Level: 4

Reporting to: Head of Underwriting

Location: Jersey/Guernsey

Purpose:

Undertake underwriting risk assessments for domestic, high net worth, farming and commercial

customers as part of the Islands Insurance Group, with authority from the NFUM Loss Control Team,

providing risk improvement reports and technical insight to Underwriting to help inform insurance

decisions and effectively manage risk for the customer and reduce losses for both customers and the

business.

Accountabilities:

• Complete detailed underwriting risk surveys for domestic, bespoke, farming and commercial

customers, identifying property and liability risk improvement requirements through site

visits and remote surveys which provide technical insight into potential risks in order that

Underwriting are able to determine if cases are within risk appetite.

• Produce detailed technical reports that capture underwriting risk assessments and scoring to

a professional standard using defined systems in order that an insurance decision; quote

renewals or declinature, can be reached in a timely manner by Underwriting and brokers.

• Undertake site reviews and consultancy with customers for technical and relationship

reasons, supporting sub-brokers and brokers and activity managing stakeholders including

Underwriting and customers to support with imparting knowledge of potential risks which

need to be addressed and providing solutions to reduce risk and losses.

• Manage and prioritise individual workload to effectively complete surveys written reports

and other tasks in line with agreed timetables, utilising the systems, templates and

frameworks provided to ensure that service levels are achieved and individual and team

KPI’s are achieved.

• Research, produce and publish technical guidance and data designed to improve knowledge

of clients, and colleagues including other Loss Control Surveyors, Underwriting, Claims and

Sub – brokers.

• Build and maintain effective working relationships with internal and external stakeholders

such as clients, sub-brokers, underwriting, claims and colleagues through regular

communication and meetings to promote risk management surveying services and ensure

the effective delivery of objectives.

• Deliver short term/ one off projects and activities as required by and to the standard and

outcomes agreed with the Head of Underwriting when required.

Experience and Knowledge:

• Detailed technical knowledge of current risk management and loss prevention practices for a

broad range of insurance risks.

• Experience of surveying/consulting in commercial environments.

• Ability to interpret underwriting requirements to ensure that risk management decisions can

be identified.

• Highly developed communication skills with customers and stakeholder engagement skills

and ability to influence and negotiate.

• Experience and knowledge gained from working in Underwriting, Claims, Surveying or

Commercial Engineering (or similar).

Qualifications

• ACII or Working Towards

• Full Driving Licence

Key competencies required:

TEAMWORK

Work with and support colleagues to ensure the delivery of a high-quality customer service and all

business objectives by yourself and your colleagues.

DEPENDABILITY

Take personal responsibility for delivering high quality customer service whilst rising to challenges

and performing to the best of your abilities.

JOB KNOWLEDGE

Continue to develop your knowledge to achieve optimum effectiveness in your role.

CUSTOMER FOCUS

Meet the expectations and requirement of internal and external customers. Demonstrate a clear

understanding of customer’s requirements ensuring they require a high-quality service from Islands.

PERSONAL EFFECTINESS

Manage your time effectively by prioritising and organising your workload to ensure that deadlines

are always met and referring to the Head of Underwriting for guidance where necessary.

SETTING AN EXCELLENT EXAMPLE

Actively promote the strategy and philosophy of Islands and display its values.

DELIVERING RESULTS

Deliver results by challenging conventional thinking, managing risks, involving others, and seizing the

opportunities offered by change.