ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

Senior IT Administrator Overview

Are you a proactive and technically skilled IT professional ready to take the lead in delivering robust, secure, and modern IT services? We are seeking a Senior IT Administrator to join our dynamic team and play a key role in supporting and enhancing our technology environment. This role is ideal for someone with a strong background in Microsoft technologies, cloud services, and IT operations who thrives in a collaborative and fast-paced environment.

Key Accountabilities

• Lead the delivery and continuous improvement of a secure, effective, and well- controlled IT environment.

• Manage relationships with IT vendors and partners, ensuring service quality and accountability.

• Own and resolve IT system issues from identification through to resolution.

• Contribute to IT risk management, business continuity planning, and cyber security initiatives.

• Maintain and develop system documentation and support materials.

• Support the specification, procurement, and implementation of IT solutions aligned with business needs.

• Promote a culture of learning, development, and high performance within the IT team.

• Champion excellent customer and stakeholder experiences through IT service delivery.

• Ensure compliance with information security and data protection policies.

Requirements

Essential Qualifications & Experience:

• Relevant technical certifications (e.g., Microsoft Azure / Microsoft 365 Fundamentals).

• 3+ years in a senior or Level 3+ IT engineering or service provision role.

• Experience with ITIL service desk operations and information security practices.

ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

Technical Skills & Knowledge:

• Strong hands-on experience with: • Windows Desktop and Server environments • Active Directory, Azure AD, Microsoft Exchange (2019/365) • Microsoft Intune, SharePoint, Teams, and M365 administration • VMWare or similar virtualization platforms • Understanding of risk management, business continuity, and regulated environments.

Desirable:

• Advanced Microsoft certifications (e.g., Azure / M365 Associate or higher). • Experience with: • SQL Server, Office 365, vulnerability management tools (e.g., Qualys, Nessus) • Automated deployment tools (e.g., PDQ) • Azure infrastructure design and management • IT project delivery and supplier management

ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

Senior IT Infrastructure Administrator Job description

Job Purpose

To deliver Tier 2 to 3 IT Infrastructure support and act as the technical lead for deployed IT Infrastructure services within the business.

The Senior IT Infrastructure administrator will design, implement, deploy, and document new Infrastructure services that are to be deployed to the business in accordance with the IT Infrastructure strategy and overarching IT and companywide strategies.

Summary of Responsibilities:

General:

• Always strive for excellent client service and delivery.

• Dealing with a varied range of queries and projects.

• To apply internal risk management procedures and ensure that juniors apply them.

• To produce and provide high-quality technical and other documents.

• To be a contact for juniors when it comes to technical matters and on professional relationships

• To meet task deadlines.

• Any other reasonable duties that may be assigned.

Business Support:

• Ensuring the IT infrastructure is configured and deployed according to industry best practices.

• Aid in design and implementation of new infrastructure technologies.

• Providing second, and third tier technical lead support for infrastructure related requests passed up from the support desk.

• Using enhanced technical skills and trouble shooting techniques to resolve IT infrastructure related issues.

• Monitoring system health, troubleshooting issues, and performing routine maintenance.

ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

• Maintaining IT documentation to keep track of systems, configurations, and processes utilizing the Rawlinson & Hunter Service Desk application where possible.

Escalation & Communication:

• Escalation of issues to third party vendors when required.

• Collaborating with other members of the team and the wider department when needed.

• Regular communication with suppliers to facilitate licensing, equipment or consultancy.

• Communication with the Operations department for maintenance window planning.

Documentation and Feedback:

• Create and maintain team procedures and documentation to aid other members of the team with regular tasks.

• Pass on any feedback or suggestions by customers or themselves to the appropriate internal IT team.

Role requirements and skills:

• Proven experience in IT administration or in other customer support roles.

• At or training towards ITIL 4 foundation, and proven experience in a service delivery environment.

• Strong understanding of IP addressing, DNS, routing, and other fundamental networking principles.

• Proven experience in understanding of core Microsoft infrastructure products. Ideally has or studying towards a specialist certification in this field.

• Proven experience of hybridised infrastructure technologies, IAAS, SAAS, Storage, Networking, and compute.

• Proven experience of Azure networking this includes a deep understanding of Azure VNets, VPNs, ExpressRoute, Azure Firewall, Load Balancers, Private Link, and NSGs

• Experience of HPE Aruba, and Cisco switching would be very advantageous.

• Ability to diagnose and resolve technical issues.

• Good understanding of desktop endpoint infrastructure, and mobile device BYOD management.

• Customer-oriented and cool-tempered.

• The ability to communicate proficiently with members of all staff and colleagues.

ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

Continuous Improvement:

• Optimising solutions for performance and scalability.

• Following team departmental standards and methodologies.

• Staying updated on relevant technologies, best practices, and skills.

• Ensure they stay up to date with company training requirements.

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Job Description

Role: Senior Manager – Cyber Risk Advisory

Location: Guernsey/Jersey

Line of Service: Advisory - Risk Assurance Services

Grade: Senior Manager

Contracted Hours per Week: 37.5

PwC Channel Islands Overview

PwC is a highly dynamic professional services firm offering Advisory, Tax, Audit and other

assurance services to a large portfolio of international and local clients. The Channel Islands

firm employs 600+ staff in offices across Jersey, Guernsey and Alderney and is part of an

international network of 151 PwC firms employing over 364,000 staff.

Job Summary:

The PwC CI Cyber Risk Advisory team helps clients to understand their cyber risks and define

and execute a strategy which enables the business to deliver its objectives within their desired

risk envelope.

We support client leadership teams to define their risk appetite and a proportionate target state

of cyber capability and maturity to deliver it; we define operating and governance models to

make cyber security a sustainable capability which responds to evolving business priorities; we

deliver complex multi-year transformation programmes both uplifting clients’ cyber security

capability and baking cyber security into other transformation agendas.

You will be part of a growing team and will work closely with other PwC member firms to deliver

services to our local clients. You will have access to the top Cybersecurity, Privacy, and Risk

Assurance professionals at PwC across the globe and our extensive network of Alliance

partners.

As a Senior Manager, you will coordinate teams of problem solvers, helping to solve complex

business issues from strategy to execution.

Responsibilities:

● Overseeing and managing and delivering cyber security and cyber risk projects,

including reviewing documentation and reports, and quality assuring the work produced

by junior team members.

● Owning engagement commercials (including budgets and timelines).

● Leading teams across a portfolio of cyber risk projects and clients.

● Working as a subject matter expert in your field to support a team, and/or managing a

larger team in delivering engagements at scale.

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● Building and maintaining client relationships and establishing credibility by

demonstrating knowledge of various aspects of cyber security and identifying

opportunities where PwC can assist.

● Identifying client issues and qualifying opportunities for PwC to respond to those

challenges and working with senior members of the team in developing client proposals

and solution offerings.

● Leading teams to respond to RFP’s and produce proposals to address client cyber

security challenges.

● Contributing to PwC’s voice in the market through delivering commercial campaigns

aligned to cyber risk and authoring thought leadership

Direct Reports:

● This role reports to:

○ Director

○ Head of Risk Assurance Services

● Reporting to this role:

○ Associates

○ Senior Associates

○ Managers

Qualifications & Certifications:

• Bachelor’s degree, preferably Information Technology related.

• Certified Information Systems Security Professional (CISSP), Certified Information

Security Manager (CISM), ISC2 Certified Information Systems Security Professional

(CISSP) or ISACA Certified in Risk and Information Systems Control (CRISC).

Skills & Experience Required:

Essential skills:

Demonstrates extensive knowledge and/or a proven record of success in:

• Providing industry-leading practices in cyber risk management and regulatory

compliance

• Leveraging knowledge of common regulatory requirements as well as industry

frameworks such as NIST CSF, ISO27001, COBIT, COSO and PCI

• Managing and overseeing large projects involving information security, technology risk

management, cybersecurity or cyber risk management.

• Minimum of 5 years’ experience in similar role.

Travel Requirements:

Some travel will be required in this role (up to 25%).

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The skills we look for in our people:

All our people need to demonstrate the skills and behaviours that support us in delivering our

business strategy. This is important to the work we do for our business, and our clients. These

skills and behaviours make up our global leadership framework, Evolved PwC Professional.

The Evolved PwC Professional focuses on two core behaviours: Trusted Leadership and

Distinctive outcomes. Trusted Leadership is underpinned by core behaviours that Inspire,

Empower and Evolve, and Distinctive outcomes is underpinned by behaviours that Champion,

Build and Deliver.

Diversity:

We work in a changing world which offers great opportunities for people with diverse

backgrounds and experiences. We seek to attract and employ the best people from the widest

talent pool as well as those who reflect the diverse nature of our society. We aim to encourage a

culture where people can be themselves and be valued for their unique strengths. Creating

value through diversity is what makes us strong as a business. https://pwc.to/2vY6KZm.

JOB DESCRIPTION

JOB TITLE Group Manager, Service Delivery JOB LEVEL B2

DEPARTMENT Technology

REPORTING TO CTO

JURISDICTION Guernsey

JOB SUMMARY This position is integral to the technology function of the business and is instrumental in its success. It is a diverse role which encompasses design, development, implementation, documentation, and support of the service delivery function and related technologies. The post holder will need to effectively manage the Oak Service Desk and Service Desk team to deliver an exceptional and ITIL aligned service to the Oak business. All work will be undertaken with the expectation of helping to build the reputation of Oak as a client focused business that consistently exceeds expectations. Operating within a globally diverse team, this role requires both independent work and collaboration within the team, across the business, and with our offices in other jurisdictions. KEY RESPONSIBILITES Service Delivery:

Directing the Service Desk function and team Delivering and managing optimised, ITIL aligned processes via the Service Desk Acting as escalation and triage point for all Service Desk Analysts Management, maintenance, version control, and application upgrades of the Service Desk software Evaluate and implement new tools and technologies that enhance service desk/delivery capability. Ownership and continuously improving the service delivery process, development of key performance

indicators ensuring adherence to SLAs and highlighting opportunities for improvement Liaising with product/service vendors on application support, third-party risk management/due

diligence, commercials, and service levels Participating in cross-functional projects (such as improving Oaks cyber security posture) Assisting with the development, introduction and review of corporate policies, operating procedures,

and documentation in relation to the effective and secure use of Oak’s Applications Ensure service delivery processes are aligned with Oak information security policies/processes and

comply with applicable regulations/frameworks (e.g., GDPR, ISO27001) and security best practices Monitoring application performance and conducting regular performance tuning to optimise

application efficiency Troubleshooting application issues to maintain a high level of availability and functionality The provision of training and ongoing application support as may be required Participating in incident response, disaster recovery planning and testing to ensure business

continuity, involvement with ‘lessons learnt’ and feedback processes to enhance business resilience Developing and maintaining documentation for applications, including user manuals, technical

specifications, troubleshooting guides and handover instructions for the service desk, data, business solutions, security and cloud teams

Work with the wider team and other stakeholders in the identification, assessment and mitigation of technology risks relating to service delivery and IT operations, incorporating risk management into team processes

Oversee/enhance IT change management processes, ensuring minimal disruption to business services and alignment with organisational goals

JOB DESCRIPTION

Employee Signature:_____________________________________ Date:_____________________ Employee Name: ________________________________________

Where possible, introduce automation to optimise Service Desk tasks, enhancing efficiency and freeing up team resources

Foster a culture of continuous improvement by implementing feedback loops with end-users and other stakeholders to refine service delivery

General:

Completing and inputting time in the time billing system on a daily basis Completing any other duties as may be required from time to time in accordance with the

requirements of the role, team and evolving nature of the function In all aspects of your role, display and adhere to our vision and values of People, Planet and Value.

KEY COMPETENCIES & SKILLS

A minimum of 5 years’ experience in technology service delivery and/or support within the finance industry

Excellent time management, prioritisation, and organisational skills Proficient in both infrastructure and application technologies. Strong written and verbal communication skills. High levels of self-motivation and a commitment to delivering excellent service. Innovation mindset. Ability to work within a team both local and remote with individuals with differing skill sets. Thorough understanding of data security and protection requirements, ensuring they are integrated

into systems design, development, implementation, administration, and support. Is able to collaborate effectively with stakeholders at various levels of the organisation, and has

experience in vendor management Consistently delivers high standards in customer/colleague service. Strong problem-solving and analytical skills, with experience in project delivery, management

methodologies and tools. Ability to adapt to changing technologies and methodologies, and able to lead or mentor junior team

members Excellent attention to detail, and ability to work well under pressure to meet tight deadlines Applies a flexible attitude to working hours and team needs. Is able to travel to other jurisdictions to undertake various elements of the role, and for learning and

development experiences, as and when required.

KEY BUSINESS PARTNERS

Staff at all levels throughout the Oak Group The Group’s IaaS technology partners Various third party vendors / consultants

Date Reviewed: March 2025

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Senior IT Support Technician Job Description

Team: IT

Reporting to: Head of IT

About Us

We are an independent and privately- owned family office services provider, based in Jersey and supporting clients all over

the world. Since opening our doors in 2013 we’ve brought a fresh approach to our market, through our progressive, flexible,

and service-focused offer.

Our firm’s culture is shaped by our three central values. The integrity consistently to do what is right, maintaining and

enhancing our clients’ trust. The professionalism confidently to deliver expert guidance, rooted in a truly independent

approach. And the agility to think and act at a pace that mirrors events in an increasingly complex and dynamic world.

Following strong and sustained growth, and receipt of an array of industry accolades, we’re now adding to our team. We are

looking for talented and dedicated colleagues who will thrive in an environment where their voice, and their contribution will

be invited, heard, and appreciated.

The Role

We are committed to having an IT infrastructure, business applications and systems that optimise our efficiency and improve

our process management to allow our people to focus on delivering the highest quality, personal service to our clients. To

support this, we are now looking for a Senior IT Support Technician to play a key role in our delivering the highest quality

support to our teams and to ensure that our IT network is fit for purpose leveraging appropriate technology efficiently and

effectively.

Key Result Areas

• Responsible for assisting with the administration, maintenance and monitoring of software infrastructure and applications and working with our outsourced managed IT provider to ensure a high level of customer service.

• Work closely with the business to ensure that issues are resolved promptly.

• Be regarded as a super user for all applications and play a role in the evolution of the Crestbridge software landscape.

• Take responsibility for your personal development, in line with agreed performance objectives and development plans.

• Be a role model and ambassador for Crestbridge Family Office Services, always acting in accordance with our core values.

• Provide excellent levels of service in line with Crestbridge Family Office Services standards, procedures and guidelines.

Key Responsibilities The list below details the tasks that your role is likely to include. It is not exhaustive and may be amended from time to time:

Applications Support

• Ensure the integrity, security and availability of our software applications, including Plainsail, KYC360, SharePoint and Microsoft Office products.

Date Reviewed: March 2025

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• Be the technical point of contact to fix application issues in a prompt and timely manner.

• Manage the resolution of application and system issues that arise.

• Research and evaluate new software applications or updates to existing applications.

• Implement, test and integrate new applications.

• Provide induction training to new users and ongoing training and knowledge sharing to the business as required

• Analyse error trends with the aim to minimise down time of applications.

• Communicate information regarding software issues promptly to users.

• Liaise with software suppliers as required.

Operational Excellence

• Foster and develop relationships with third party service providers, monitoring service levels and feeding back improvements where appropriate.

• In conjunction with service providers provide responsive IT fault rectification for users.

• Obtain and analyse metrics from service providers including tickets logged and resolution time.

• Ensure any works are diarised and the service providers have been given the necessary access.

• Investigate all IT failures and suggest areas for improvement.

• Raise service requests and repairs.

General

• Deputise for the Head of IT as required.

• Partner with the business to provide advisory services related to requests for new technology services.

• Keep up to date with IT developments and identify appropriate, cost-effective solutions to meet stakeholder needs.

• Understand the financial drivers of the business and ensure all KPIs and targets are met.

• Monitor, organise and prioritise workload, dealing with matters in a timely manner.

• Lead other projects within the IT team as required.

• Willingness to contribute outside the scope of your role, to support your colleagues and the business.

• Assist with monitoring activities in relation to Cyber Security.

Requirements Qualifications

• Hold a relevant IT qualification.

Knowledge and Experience

• At least 5 years’ experience working within either an IT, applications or infrastructure support function.

• Specialist knowledge of operating systems, devices, applications and software.

• Strong technical IT knowledge with typical applications used within financial services.

• Strong aptitude in understanding user requirements and translating these into technical requirements.

• Demonstrated experience in partnering to solve business problems through technology.

• Experience of working on an IT helpdesk.

• Relevant and practical experience in delivering multiple small IT projects.

Skills and Qualities

• Ability to build strong collaborative relationships with stakeholders by explaining complex technology topics in a manner that they can relate to

• Excellent customer focus with the ability to think from the user’s perspective

• The ability to understand and analyse problems and find solutions

• The ability to think creatively and work collaboratively with teams to solve business challenges

• The ability to make recommendations around things such as requirement prioritisation, scope, assessing viability of solutions etc

Date Reviewed: March 2025

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• Ability to ask the right questions and correctly understand the information received is essential

• Documentation and writing skills

• The ability to present findings and recommendations to senior leaders and to manage stakeholder meetings

• Technical IT knowledge with typical applications used within financial services

Additional Information

Our Core Values

Our team share and demonstrate the following behaviours which align to our values:

Integrity – kind, trustworthy and compassionate, working collaboratively and respectfully with colleagues, clients and other

stakeholders.

Professionalism - reliable and accurate, working consistently to deliver solutions efficiently, effectively and with a level of

technical expertise appropriate to your experience.

Agility - flexible and commercial, happy to adapt to changing demands and offer support wherever required to meet the

needs of the business.

We offer all our permanent team members a great benefits package that includes*:

• Competitive salary

• Non-contributory pension scheme

• Private healthcare (with no exclusions for pre-existing conditions)

• Life insurance

• Critical illness cover

• Option to buy or sell up to 5 extra days of annual leave

• 3 additional wellbeing days a year

• Discretionary annual bonus

• Support for professional qualifications and ongoing development

*Eligibility for certain benefits will commence after completion of probation. Crestbridge reserves the right to vary or withdraw benefits at any time.

ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

BI Developer We’re looking for a highly analytical and data-driven Business Intelligence (BI) Developer to join our dynamic analytics team.

You will play a pivotal role in transforming raw data into actionable insights to support strategic decision-making.

This role involves analysing complex datasets, creating visually compelling dashboards, and leading BI initiatives to empower stakeholders across the organisation.

*This role can be based in any of the following ZEDRA offices – London, Manchester, Isle of Man, Jersey, Netherlands and Poland.

Key Accountabilities

• Translating business requirements into technical design document for BI Solutions.

• Responsible for generating and maintaining BI interfaces.

• Analyze large, complex datasets to extract meaningful insights and identify trends, patterns, and opportunities.

• Report development including transforming the data into dashboardsand creating visual insights.

• Lead and manage BI projects, ensuring timely delivery of solutions that meet business requirements.

• Effective management of multiple BI projects to include scoping, analysis, cost & risk analysis for application upgrades and data migration.

• Document objects in a data warehouse including metadata and architecture.

• Support business process optimization efforts to improve data capture, data processing and data quality.

• Automate and improve current processes.

• Help to maintain data security and data quality.

• Contribute to the development and maintenance of the organization’s data warehouse and data governance framework.

Knowledge and Experience

• Bachelor’s degree in Computer Science, Statistics, Data Analytics, or a related field.

• Ideally experience working within a financial services environment

ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

• 5+ years of experience as a BI Developer or a similar analytics role.

• Excellent SQL server / T-SQL knowledge.

• Database Design, Management, Data Integrity & Data Cleansing.

• Experience in designing and implementing ETL processes

• Strong knowledge and practical understanding of Microsoft Fabric, PowerBI and Azure data services.

• Experience in developing and managing data pipelines and dataflows using Microsoft Fabric.

• Experience in working with Notebooks (PySpark, SQL, etc.) for data transformations and analysis.

• Experience in data analysis and capable of troubleshooting issue using data lineage.

• Knowledge in data modelling and related tools.

• Excellent problem-solving skills and a proactive approach to addressing data challenges.

• Strong communication skills and the ability to present complex insights to non- technical stakeholders.

• Dynamic 365 Business Central knowledge would be advantageous.

Professional Services Engineer

ROLE SUMMARY

This is a team based role in our Jersey office relating to the provision of various IT related

support services to existing Clarity Clients. You will report to the Head of Department and have

a primary responsibility for supporting our clients both remotely from our Jersey Office and

onsite at their offices, if required. A valid and clean driving license to travel to client locations is

required. There could also be a requirement for you to attend client sites for onsite visits, some

of these could be regular weekly visits. If this is the case this will be reviewed with your Line

Manager and an appropriate rota will be mutually agreed.

You will be a member of our Professional Services Team focused on providing an excellent service

to all of our clients. It’s expected that you build and maintain strong working relationships with

key business users, colleagues and providers to Clarity.

KEY ACTIVITIES & RESPONSIBILITIES

Tasks will include;

• Assisting end users with the diagnosis and resolution of desktop, network and server

issues. Communicate and manage client expectations – especially around system

downtime.

• Diagnose and resolve hardware, software, and network issues.

• Install and configure computer hardware, software, networks devices, printers, and

scanners.

• Travel to client locations to troubleshoot and resolve technical issues.

• Confidently respond to incoming support enquiries, log and deal with appropriately,

investigate and escalate in accordance with internal support procedures.

• Provide regular feedback and communicate with our clients regarding outstanding

support tickets on a regular basis to ensure that they are fully aware of progress.

• Work with the customers to ensure that the product configurations meet their business

needs/requirements, adding value to their operation.

• Quickly respond to urgent technical problems at different locations.

• Gain knowledge and understanding of the environments used by our clients.

• Carefully track and document all issues and resolutions in detail and input time correctly

and accurately into the Clarity ticketing system.

• Take an active role in the engineering tasks and spend a significant proportion of your

time supporting our clients.

• If required, carry out daily health checks and preventative maintenance checks and

logging service tickets where required in order that these can be remediated.

• Supporting and providing assistance to the other team members and an escalation of

tickets as required with a pragmatic, common sense approach to troubleshooting.

• Provide a good standard of oral and written communication when engaging with clients.

• Ability to create detailed documentation, when required.

• Build and maintain sufficient knowledge of products, services and company philosophy as

the role demands.

• Develop and work to best practices for configuration and deployment of new and existing

software and hardware.

ADDITIONAL RESPONSIBILITIES AND REQUIREMENTS

• Achieve and maintain relevant qualifications applicable to your role, with a particular

focus on relevant Document Management and Microsoft 365 / Azure Certifications. We

will expect you to take responsibility for determining your training plan in conjunction

with your Head of Department and our Training Manager.

• Excellent time management and organisational skills, and ability to handle multiple

concurrent tasks with minimal supervision

• Assisting Clarity staff in completing their duties including support calls, project work,

office moves, and general office work as required.

• Work positively and communicate professionally across teams in order to make an

effective contribution to team tasks and team spirit.

• Willingness to provide support to fellow team members

• Adhere to support procedures and processes

• Provide professional, competent and excellent customer service at all times.

• Be reliable, presentable and polite as they act as the company’s representative both

over the phone and at customer sites

• Combine being a team player with being able to work independently

• To maintain excellent relationships with colleagues and customers

• Communicate professionally with colleagues and customers via various channels

(email, chat, telephone)

• To adhere to helpdesk procedures and processes, the Company Handbook and Security

Management Policies (ISMS)

• Keep information security at the forefront of mind at all times.

Any other duties that fall within the job-holder’s capabilities.

Service Desk Technician Department: Chief Operating Office Division: Modernisation and Digital Reports to: IT Service Desk Manager JE Reference: COO 024 Grade: 7 to 8

Job purpose The Service Desk Technician will operate from within the M&D Service Desk team, providing 1st level technical support and advice to GoJ customers. Providing IT support, incident management and service fulfilment via both remote and on-site service, as required, ensuring quality customer service is provided at times.

Job specific outcomes

• Providing IT support and technical advice to all GoJ customers, ensuring all incidents and

service request are addressed in a timely and efficient manner

• Investigate and gather information to monitor progress, keeping customers fully informed,

ensuring excellent customer service is maintained

• Triaging, investigating and resolving IT incidents to ensure incident management process

is adhered to

• Ensure appropriate and complete records are kept relating to access permissions in line

with policy and procedure.

• Provide advice and guidance to customers regarding corporate Information

Communication (ICT) policies and standards

• Provide advice and guidance in relation to technical matters to customers to ensure

issues are successfully resolved

• Provide advice on the availability of software and hardware technologies available to

ensure departments are aware of the products available

Statutory responsibilities Active engagement, participation, and compliance with other statutory responsibilities applicable to the role, as amended from time to time.

Person Specification

Specific to the role

ATTRIBUTES ESSENTIAL DESIRABLE

Qualifications Please state the level of education and professional qualifications and / or specific occupational training required.

Educated to at least ‘A’ level standard or equivalent

ITIL Foundation Certificate

Industry recognised professional qualifications (E.g. MCSE, VCP, CCNA or similar) are highly desirable Certified technician qualifications preferred

Knowledge This relates to the level and breadth of practical knowledge required to do the job (e.g. the understanding of a defined system, practice, method or procedure).

Knowledge and understanding of IT infrastructure

Technical / Work-based Skills This relates to the skills specific to the job, e.g. language fluency, vehicle license etc.

Strong problem-solving capabilities, with ability to deconstruct a problem and assess root cause

General Skills/Attributes This relates to more general characteristics required to do the job effectively, e.g. effective written communication skills, ability to delegate, motivation or commitment etc.

Strong customer services skills, able to gain rapport quickly and build effective and trusting working relationships with our customers Strong communication skills both written and verbal. Deliver the ability to communicate to both your team and your customers. Team player that works with and communicates well within and across our technical teams, actively prompting respect for colleagues, sharing of skills and information and building trust

amongst teams. Excellent time management skills, especially working under pressure with tight deadlines Good organisational skills and be able to schedule their work under conflicting demands Capable of applying strong analytical skills to their Role Good change management and technical risk assessment skills, apply appropriate caution and discipline

Experience This is the proven record of experience and achievement in a field, profession or specialism. This could include a minimum period of experience in a defined area of work if required by an external body (for example a period of post- qualification experience).

Customer service experience

Technical IT and operations support experience

Core Accountabilities, Attributes and Behaviour Indicators

Appointees to this role will be required to adhere to and perform their duties in line with the standards identified in the States of Jersey tier 5 core accountabilities attributes and behaviour indicators.

The standards relevant to this tier, identified in the Government of Jersey core accountabilities, attributes, and behaviour indicators, are to be attached in a separate document.

Senior Systems Analyst (vPoint) – Technology Markets Services

Reports to the Systems Manager – Technology Markets

The purpose of this role is to assist in the design and implementation of one of our core systems (ViewPoint), including processes and reporting systems, to enable the team to expand service offering throughout the Group.

This is a hybrid position that will see you working from the Southampton office a minimum of three days per week, but full time whilst you're in your probationary training period.

Key responsibilities:

Business as usual

• Interpret accounting and administration requirements, design and implement solutions to requirements and configuration of the systems to meet the demands of our clients

• Complete complex Service Requests and Incidents raised via the support desk (Ivanti) or enhancements raised through other means, including projects and keeping client teams appraised of progress

• Monitor and review service delivery in a timely manner, keeping client teams appraised of progress

• Review the work undertaken by more junior members of the team, and peers, to ensure quality and consistency in delivery and approach

• Application and report testing (System Integration Testing) and reconciliation activities in line with testing strategy, providing relevant evidence and documentation

• Document changes to system and process, incorporate training materials and design test cases to support the evidence that accompany the change

• Communicate clearly with other members of the team and members of the client facing teams, both verbally and in writing, when gathering or explaining requirements and provide resolutions etc.

• Consideration of scalable solutions, and to maintaining a core configuration, with continual group improvements

• Give consideration of development needs for junior team members from findings on reviews and work with their line manager to agree a training plan

Project

• Support with the development, testing and implementation of system enhancements and defect resolution in conjunction with the business lead, technical lead and project manager

• Integral the end to end process surrounding a project, from gathering and documenting requirements, developing solutions, testing, deployment and closure documentation including accompanying user guides

• Gather requirements for reports, working with the reporting and data team, contractors, or independently to develop reports, with a

consideration for opportunities to create a core (group-wide) solution which can be rolled out to service multiple clients

• Collaborate with various departments to deliver a solution which benefits the business and meets the needs of the group

Skills, knowledge and expertise:

• Previous working experience with ViewPoint

• Strong technical financial services industry knowledge, including accountancy background

• Part or fully qualified in a relevant professional qualification (e.g. ACCA, ACA, ICSA or relevant IT qualification) and prior business experience in private equity or real assets

• Advanced PC skills notably MS Office suite (MS Word and MS Excel) as well as a familiarity with programming languages such as Transact-SQL and Visual Studio

• Project management experience

• Excellent interpersonal skills are required to develop close working relationships with colleagues, clients and business contacts

• General problem solving and methodical approach

• Genuine interest in technology and systems

• Strong A Level or Degree qualifications

Who are we?

Aztec Group has come a long way since first opening its doors in Jersey back in 2001. Our size and reach may have changed, but one thing that hasn’t is our identity – we’re proud to be a truly independent, owner-managed business that puts our people and clients at the centre of everything we do.

We understand that everyone will put value on different things and that’s why our employee package includes a variety of benefits. Here are some of the core benefits for all our people:

• Competitive salary

• Discretionary bonus scheme plus management incentive programme

• Flexible, hybrid working

• Generous holiday allowance

• Pension scheme

• Private medical insurance, including eye care

• Permanent health insurance

• Life assurance (death in service and critical illness benefit)

• Worldwide travel insurance

• Ability to work abroad for up to 3 weeks per annum

• Onsite parking

• Regular social events

• Health and wellbeing programmes

• Significant investment into your personal and professional development We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick

to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.

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Role: Data Manager

Location: Guernsey or Jersey Line of Service: Business Enablement Grade: Manager Contracted Hours per Week: 37.5/hours for role

PwC Channel Islands Overview

PwC is a highly dynamic professional services firm offering Advisory, Tax, Audit and other

assurance services to a large portfolio of international and local clients. The Channel Islands

firm employs 600+ staff in offices across Jersey, Guernsey and Alderney and is part of an

international network of 151 PwC firms employing over 364,000 staff.

Job Summary:

We are seeking an experienced Data Manager to join our newly established Chief Data Office

team.

You will play a crucial role in both strategic and tactical data projects, ensuring the effective

governance, management and utilisation of data across our organisation. You will have a wide

remit with responsibility for developing and implementing data governance strategies and

procedures, as well as hands-on involvement with data management projects.

The ideal candidate will have a strong background in data management, data governance, and

use of data tools.

Responsibilities:

Responsibilities include:

Strategic data management:

● Develop and implement local data strategies, aligned to our global strategy, which

makes data a key enabler to the growth and operation of our business.

● Collaborate with senior leadership to identify key data initiatives and priorities.

● Ensure data governance and compliance with relevant regulations and standards.

Tactical data projects:

● Manage the development and implementation of data governance tools and

technologies to enhance data processing and reporting.

● Work closely with various departments to understand their data needs and provide data

insights.

● Drive investigation, research and resolution of data matters impacting our business.

Data analysis and reporting:

● Perform data analysis to support business decision-making.

● Create and maintain dashboards and reports to monitor key performance indicators

(KPIs).

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● Present data findings and recommendations to stakeholders in a clear and concise

manner.

Education and collaboration:

● Stay up-to-date with industry trends, emerging technologies, and regulatory changes,

and recommend appropriate strategies and solutions.

● Educate and raise awareness amongst our employees and stakeholders of data

governance principles, policies, and procedures.

● Work closely with and support our Information Protection team on technology and data

related matters.

Direct Reports:

● This role reports to:

o Chief Data Officer

● Reporting to this role:

o There are no direct reports into this role.

Qualifications & Certifications:

● Professional qualifications in data management, data or information system governance,

or related fields, are desirable.

Skills & Experience Required:

Essential skills:

● Previous experience in data management, data governance, or a related technology

field, with experience of managing data projects.

● Good knowledge of data governance frameworks, industry standards, and regulatory

requirements, including data classification, data privacy, and data security best

practices.

● Proficiency in using data management tools and technologies, covering data reporting,

data analysis, data cataloguing, and data quality tools.

● Strong analytical and problem-solving skills, with the ability to demonstrate critical

thinking to identify and recommend effective solutions.

● Excellent communication and interpersonal skills, with the ability to collaborate with

teams and stakeholders at all levels of our business.

● Strong project management skills, with the ability to prioritise and manage multiple tasks

and projects simultaneously.

Desirable skills:

● Previous experience working with software such as Microsoft Purview, Power BI and

Altery

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Travel Requirements:

As part of a cross island team, this role may require regular travel between the islands and may

occasionally require further travel.

The skills we look for in our people:

All our people need to demonstrate the skills and behaviours that support us in delivering our

business strategy. This is important to the work we do for our business, and our clients. These

skills and behaviours make up our global leadership framework, Evolved PwC Professional.

The Evolved PwC Professional focuses on two core behaviours: Trusted Leadership and

Distinctive outcomes. Trusted Leadership is underpinned by core behaviours that Inspire,

Empower and Evolve, and Distinctive outcomes is underpinned by behaviours that Champion,

Build and Deliver.

Diversity:

We work in a changing world which offers great opportunities for people with diverse

backgrounds and experiences. We seek to attract and employ the best people from the widest

talent pool as well as those who reflect the diverse nature of our society. We aim to encourage a

culture where people can be themselves and be valued for their unique strengths. Creating

value through diversity is what makes us strong as a business. https://pwc.to/2vY6KZm.