Temporary Retail Service Advisor – Jersey

Position details

POSITION TITLE: Temporary Retail Service Advisor - Jersey

BAND CI-2

EFFECTIVE DATE: ASAP

PURPOSE OF ROLE The position holds the day-to-day responsibility for

maximising the showroom sales revenues and providing

an exemplary service to the customer.

LOCATION: Castle Street, St Helier, Jersey, premises or Guernsey

Airtel premises as requested by the company and

permitted by local laws.

NORMAL HOURS 40 hours per week across 5 days Monday to Saturday

between the hours of 08.30 and 18.00

REPORTS TO: Showroom Assistant Manager & Showroom Manager

DIRECT REPORTS: None

KEY INTERNAL RELATIONSHIPS: Customer Services Department

KEY EXTERNAL RELATIONSHIPS: Members of the public

Key result areas

Performance and progress in the following areas will be a priority for the Temporary Retail Service Advisor.

The level of achievement within these areas will be the basis for performance measurement.

 To consistently meet sales targets.

 To provide a high quality of customer service to the standard expected by Jersey Airtel Limited.

 To sell special promotions in the shop as and when local events make a special promotion

appropriate.

 To maintain a high standard of display, both in window and inside the shop.

 To ensure the shop is kept clean and tidy at all times.

 To keep merchandise clearly ticketed and priced.

 Should be fully up to date with Customer Interface Processes such as Billing, Complaint

Management, Customer Relationship Management and documentation compliance and

completion.

 Fully conversant with billing and payment management process.

 Achieve against agreed sales targets and customer satisfaction measurements.

 Maximize Showroom Sales

 Exemplary Customer Service

 Shop ambience to maintain high standards of tidiness and appearance

Education & experience

The Service Advisor will possess the following qualifications and levels of experience:

 Ideally hold several years experience in retail sales/ customer service.

 A warm, enthusiastic and empathetic sales person with excellent listening skills.

 An understanding or interest in telecommunications voice and data products and their relevance to

the consumer market.

 Self–confident with a high level of inter-personal skills with the ability to sell technology products.

 Must be highly result oriented with strong customer service.

 A self starter with a “can do” attitude, a natural sales person, comfortable in a fast paced

environment.

 Highly motivated with the ability to influence and persuade others through communication.

 Must be a team player, but also able to work on own initiative.

5 year residency required