1
Senior Manager Job Description
Team: Family Office Services
Reporting to: Client Director
About Us
We are an independent and privately owned Family Office Services provider, based in Jersey and supporting clients all over the
world. Since opening our doors in 2013 we’ve brought a fresh approach to our market, through our progressive, flexible, and
service-focused offer. After a decade of growth, building a strong team, and earning a number of industry awards, we’re now
adding to our team, and are looking for people who would thrive in an environment where their voice, and their contribution
will be invited, heard, and appreciated.
The Role
As a member of the senior management team, you will oversee a client administration team, assuming overall responsibility for the delivery of a comprehensive first-class administration service to a portfolio of complex and high net worth clients, in line with defined business activities. As a role model and ambassador for Crestbridge Family Office Services, you will promote a client service mentality and strong business development culture within your team and maintain and develop relationships together with existing and potential new clients.
Key Result Areas
• Operational and financial performance of your client administration team.
• Excellent levels of client service in line with Crestbridge standards, procedures, and guidelines.
• Enhanced and maintained business relationships with high levels of client retention.
• A highly functioning team with good staff retention and a culture of continued development.
Key Responsibilities
The list below details the tasks that your role is likely to include. It is not exhaustive and may be amended from time to time:
Technical Expertise
• Demonstrate and be recognised for technical excellence in your specialist area.
• Practice sound judgment and professional scepticism when accepting instructions from new and existing clients, particularly when dealing with risk issues.
• Up-to-date knowledge of corporate governance requirements, internal compliance, anti-money laundering and other relevant policies and procedures.
• Share and communicate technical knowledge to your team, acting as a higher authority on technical client specific matters.
• Ensures that all CPD requirements are met year on year for both you and all members of your team, and that training and development is relevant.
• Maintain a knowledge of the external business environment and relevant industry specific trends to provide sound and practical advice to clients.
Leadership and Management
• Act as a role model to implement a culture which supports the company values and ensure engagement and
commitment to deliver excellent client service, operational effectiveness, and efficiencies.
2
• Develop commitment from your team through recognising good performance, providing timely and constructive
feedback and leading by example.
• Ensure team members receive appropriate training and that individual staff responsibilities are clear. Identify and
address development needs and encourage a culture of continuous development, shared knowledge and learning to
deliver superior client service.
• Identify talent, develop high-potential team members, and manage underperformance within the team.
• Deliver effective and timely communication with your team, clients, intermediaries, and colleagues.
• Actively lead the management of meetings with other areas of the business together with all aspects of team actions in respect of financial and operational initiatives and projects.
• Deputise in the absence of the Client Services Director/Associate Director, when required. Administration & Financial Management
• Act as an Authorised ‘A’ Signatory.
• Oversee the effective and timely administration of your team’s client portfolio, setting a high-quality standard of service delivery and constantly strive to improve on this through regular contact and timely responses.
• Effectively manage appropriate allocation of client entities to team members and the delegation of tasks.
• Ensure resourcing levels are sufficient and cover is provided in respect of absences.
• Travel to meet with clients and intermediaries where required.
• Ensure the team are compliant with applicable laws, service standards, company policies and procedures and agreed operational and control processes.
• Actively monitor and respond to risks inherent within your team’s client portfolio, ensuring escalation of all risk matters as they arise.
• Where appropriate or required, to assume responsibility for the administration of a portfolio of clients requiring a
more senior level of technical ability.
• Support the Directors in developing new business activities.
• Liaise closely with team members, ensuring any business opportunities are identified and followed up.
• Ensure objectives and targets for the client portfolio are effectively managed and achieved.
• Responsible for the financial management of the team.
Requirements
Qualifications
• Hold a JFSC “Table 4” Qualification.
Knowledge and Experience
• Minimum of 8 years’ relevant industry experience, with significant experience of leading and managing people.
• A Comprehensive and detailed understanding and knowledge of the local finance industry, legislation and regulatory requirements in the environment in which we operate.
• An excellent understanding of client financial statements.
• Experience of management of a team, delivering high performance.
• Working knowledge of Microsoft Office.
• Responsibility over own personal development including up-to-date maintenance of a minimum of 25 hours CPD per year.
Skills and Qualities
• A strong commitment to client service excellence.
• Strong communication and presentation skills.
• An ability to make decisions whilst managing conflicting and demanding deadlines.
• An engaging leader with the ability to inspire, motivate and develop others.
• Possess a strategic and commercial approach to business development, with a strong degree of business acumen.
• An ability to develop relationships and inspire client and colleague confidence.
• A proactive and disciplined approach to work.
3
Additional Information
We offer all our permanent team members a great benefits package that includes*:
• Competitive salary.
• Non-contributory pension scheme.
• Private healthcare (with no exclusions for pre-existing conditions).
• Life insurance.
• Critical illness cover.
• Annual leave entitlement starting of 28 days, with the option to buy or sell up to 5 extra days.
• 3 additional wellbeing days a year.
• Discretionary annual bonus.
• Support for professional qualifications and ongoing development.
*Eligibility for certain benefits will commence after completion of probation. Crestbridge reserves the right to vary or withdraw benefits at any time.