Role Profile

PUBLIC

About us

We supervise the Island's financial services businesses - including financial institutions, designated

non-financial businesses and professions and virtual asset service providers for anti-money laundering

(AML), countering of the financing of terrorism (CFT) and countering proliferation financing (CPF)

purposes.

We also regulate financial services for conduct and prudential purposes. The JFSC is one of the few

regulators globally to benefit from the regulator and entity registries operating under a single financial

services commission.

Division: Technology & Data

The Technology & Data division enables JFSC through secure, stable technology services and effective

use of data, supporting regulatory outcomes, operational efficiency and organisational resilience.

Team: Development

The Development Function is responsible for designing, building, enhancing and supporting digital

services, business applications, integrations and engineering practices that enable JFSC to modernise

its technology estate and improve user and customer experience. The need to strengthen this

function internally is explicitly recognised in the organisational design rationale, which states that

there is currently a disproportionate dependency on external contractors for development activity

and that this creates risk and hampers internal capability development.

Role: Front End Developer (Full-Time)

Designs and develops the user-facing components of JFSC digital services, with a focus on websites,

portals and digital journeys. The role improves how JFSC digital services look, behave and perform,

while ensuring front-end change is maintainable, well-controlled and aligned with user and service

needs.

Front End Developer

PUBLIC

The successful candidate will join the JFSC at a key stage in its development, as it seeks to play an

enhanced role in the continued success of Jersey as a highly regarded International Financial Centre.

The candidate will deliver the following outcomes:

• Actively develop and enhance user-facing digital components in line with agreed design,

accessibility, usability and performance expectations.

• Actively improve customer and colleague experience with relevant website and portal changes

while remaining supportable and governed.

• Actively deliver the front-end change with disciplined release control, documentation and

post-deployment validation.

• Actively evolve digital channels with greater internal ownership, reducing unnecessary

dependency on third-party suppliers for routine change and improvements.

• Actively deliver a consistent and maintainable digital estate, by implementing components and

patterns that supports a more scalable, efficient and user-focused approach

Actively support the broader service outcomes, by actively contributing to the front end delivery,

including improved usability, lower friction and safer digital journeys.

You will add value to the organisation by:

⚫ Balancing user experience ambition with delivery constraints, supplier boundaries and platform

realities.

⚫ Working across legacy and evolving digital estates where standards and ownership may not yet

be fully mature.

⚫ Ensuring front-end change is accessible, supportable and well-governed rather than purely visual.

⚫ Delivering improvements in an environment where service continuity and stakeholder

confidence matter.

• Improving digital experience and usability across customer-facing and colleague-facing

services.

• Increasing internal control over website and portal enhancement activity.

• Supporting a more consistent and resilient digital delivery model for JFSC.

• Reducing risk and inefficiency caused by fragmented ownership and poor release discipline

across digital channels.

What will success in this role look like?

• Website and portal improvements are delivered safely, with good quality and minimal

avoidable disruption.

• Digital journeys are clearer, more usable and better aligned to customer and business needs.

• Front-end changes are easier to maintain and support because they are better documented

and more consistently implemented.

• Internal teams have stronger confidence in the organisation’s ability to manage digital

channels effectively.

• The role holder becomes a trusted technical contributor on user-facing change.

PUBLIC

Are you suitable for this role?

The ideal candidate will bring:

• Experience delivering front-end or digital experience change in websites, portals or web-based

services.

• Good understanding of modern front-end development, component-based design, usability

and accessibility principles.

• Experience working with CMS-led or portal-led environments and collaborating effectively

with back-end, integration and supplier teams.

• Ability to support disciplined release practices, testing and documentation for digital change.

• Strong communication and stakeholder engagement skills, with the ability to work across

technical and non-technical audiences.

• A practical, quality-focused mindset with good judgement on maintainability and user impact.

Why us?

Working in the JFSC will enable you to join a team of people who have purpose, passion, and pride. It offers the opportunity to work alongside people, who are passionate about maintaining Jersey’s position as a leading International Finance Centre with high regulatory standards. This clarity on our purpose is incredibly motivating, and we leverage our core values of: Excellence, Professionalism, Respect, Integrity, and Teamwork to deliver our work. Our people are proud of their work and their contribution to Jersey. If you are looking to make a difference, have a unique working experience and contribute to a bigger picture, then think JFSC; a diverse team of people who put their hearts and minds into what they do and have some fun along the way!

ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

Cyber Manager, Risk Assurance Services

At PwC, our people in audit and assurance focus on providing independent and objective assessments of financial statements, internal controls, and other assurable information enhancing the credibility and reliability of this information with a variety of stakeholders. They evaluate compliance with regulations including assessing governance and risk management processes and related controls. Those in internal audit at PwC help build, optimise and deliver end-to-end internal audit services to clients in all industries. This includes IA function setup and transformation, co- sourcing, outsourcing and managed services, using AI and other risk technology and delivery models. IA capabilities are combined with other industry and technical expertise, in areas like cyber, forensics and compliance, to address the full spectrum of risks. This helps organisations to harness the power of IA to help the organisation protect value and navigate disruption, and obtain confidence to take risks to power growth.

Role:Cyber Manager, Risk Assurance Services

Location: Guernsey or Jersey

Line of Service:External Audit

Grade: Manager

Contracted Hours per Week: 37.5/hours for role

PwC Channel Islands Overview

At PwC CI, we help you build, accelerate, and sustain momentum in a world that never stops moving. With our tech-forward and people-empowered network, we provide expert assurance, tax and advisory services to turn challenges into opportunities. Leveraging deep expertise and advanced capabilities, we ensure you’re ready for any future, helping you act boldly and achieve real results.

Risk Assurance Services

Our team focuses on helping our clients manage cyber risk on a domestic and global scale. You’ll work with our clients aligning a number of different cyber, privacy and industry frameworks and requirements to their business. These include, but are not limited to: NIST CSF, ISO27001, ISO27005, ISO22301, COBIT, ITIL, NCSC, MCSS, CCM, PCI-DSS, SWIFT CSP, GDPR, NIS-D, etc. Our team designs, implements, and maintains effective cyber programs that help our clients manage the risks and regulatory compliance obligations, as well as control framework commitments to their Board/stakeholders.

We help our clients across the domains of identify, protect, detect, respond and recover by working closely with PwC UK to deliver operationally critical Managed Cyber Defence and Identity Management services.

Job Summary:

ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

A career in our Risk Assurance practice as a Cyber Manager will provide you the opportunity to solve our clients most critical business and data protection related challenges. You will be part of a growing team driving strategic programs, data analytics, innovation, deals, cyber resiliency, response, and technical implementation activities. You will have access to not only the top Cybersecurity, Privacy, and Risk Assurance professionals at PwC, but at our clients and industry analysts across the globe. You will be part of a team that not only assesses organisational compliance but helps clients implement solutions and strategically think through the best way to manage in a cost-effective, yet defensible manner.

Responsibilities:

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Pursue opportunities to develop existing and new skills outside of comfort zone.

• Act to resolve issues which prevent effective team working, even during times of change and uncertainty.

• Coach others and encourage them to take ownership of their development.

• Analyse complex ideas or proposals and build a range of meaningful recommendations.

• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

• Address sub-standard work or work that does not meet firm's/client's expectations.

• Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients.

• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

• Focus on building trusted relationships.

• Uphold the firm's code of ethics and business conduct.

Direct Reports:

• This role reports to:

• Senior Manager, Director, Head of Risk Assurance Services

• Reporting to this role:

• Senor Associates

• Associates

ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

Qualifications & Certifications:

Minimum Degree Required: Bachelor Degree, preferably Information Technology related

Minimum Years of Experience: 5 year(s)

Certification(s) Preferred:

Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), ISC2 Certified Information Systems Security Professional (CISSP), ISACA Certified in Risk and Information Systems Control (CRISC)

Skills & Experience Required:

Demonstrates extensive knowledge and/or a proven record of success in:

• Providing industry-leading practices in cyber risk management and regulatory compliance.

• Leveraging knowledge of common regulatory requirements as well as industry frameworks such as NIST CSF, ISO27001, COBIT, COSO and PCI.

• Managing and overseeing large projects involving information security, technology risk management, cybersecurity or cyber risk management.

Demonstrates extensive abilities and/or a proven record of success in:

• Designing and implementing enterprise-wide cyber risk governance frameworks.

• Developing detailed business risk scenarios and cyber threat models.

• Assessing enterprise-wide business risks and cyber threats.

• Designing and implementing cyber risk management controls.

• Monitoring and reporting of cyber risks, threats and vulnerabilities.

• Designing KRIs and metrics to build risk reports for management.

• Developing, implementing and testing cyber resiliency plans.

• Using tools and technology to provide data analytics and business intelligence on cyber threats, risk and vulnerabilities.

• Developing cyber risk management strategies and operating models for clients.

• Building and operationalising complex cybersecurity and cyber risk management programs for clients.

ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

• Preparing concise and accurate documents, leveraging and utilizing MS Office and Google Suite to complete related project deliverables.

• Managing project financials in line with agreed-upon budgets.

• Creating a positive working environment by monitoring and managing workloads of the team – balancing client expectations with the work-life quality of team members.

• Keeping leadership and engagement management informed of progress and issues.

Travel Requirements:

Up to 25%.

The skills we look for in our people:

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, Evolved PwC Professional.

The Evolved PwC Professional focuses on two core behaviours: Trusted Leadership and Distinctive outcomes. Trusted Leadership is underpinned by core behaviours that Inspire, Empower and Evolve, and Distinctive outcomes is underpinned by behaviours that Champion, Build and Deliver.

ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

Senior Associate – Power Platform Developer

At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively. In regulatory risk compliance at PwC, you will focus on confirming adherence to regulatory requirements and mitigating risks for clients. You will provide guidance on compliance strategies and help clients navigate complex regulatory landscapes.

Role: Senior Associate - Power Platform Developer Location: Jersey Line of Service: Advisory Grade: Senior Associate Contracted Hours per Week: 37.5 PwC Channel Islands Overview PwC is a highly dynamic professional services firm offering Advisory, Tax, Audit and other assurance services to a large portfolio of international and local clients. The Channel Islands firm employs 600+ staff in offices across Jersey, Guernsey and Alderney and is part of an international network of 151 PwC firms employing over 364,000 staff. Job Summary

As a member of the Advisory practice, you will be part of a team responsible for identifying and delivering client requirements in a way that demonstrates value on their investment. You will work closely with an experienced team, be involved in a variety of engagements, interacting with clients and building and strengthening business relationships across the region. Being part of a smaller, agile department, you will also have excellent opportunities to be involved in strategic initiatives, have input into the management of the business and contribute directly to the running of the practice. Over time you will become a trusted business advisor, managing a team, defining project strategy for multiple and/or complex projects and other key initiatives of the firm. As a credible candidate you will have developed core skills in managing and working with complex data sets, including a strong background in database technologies such as SQL. Additional experience with comparable data analysis tools such as R, Python, Alteryx or otherwise is also helpful.

In this role, you will design, develop and implement custom applications using Microsoft Power Apps and Power Platform. You will collaborate with business stakeholders and gather requirements and translate them into technical solutions.

ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

PwC CI’s Regulatory Consulting offering fits within the Network’s Financial Services Regulation team which is a market leading advisory and assurance practice. Globally our team of over 1,000 professional staff is passionate about helping our clients manage risk and regulation in a commercial and strategic way, increasingly so through the application of technology and data. In the Channels Islands, regulatory consulting forms a large part of our advisory team, providing subject matter experts to our clients and the wider PwC network. The team is led by experienced Directors in both islands and has a strong management team with a proven track record of delivering for our clients.

Our success means we are growing and consequently looking for talented individuals to strengthen our team. We work closely with client staff at all levels at global organisations. We bring our insight, experience and thought leadership to large, complex projects in our core focus areas:

● Local and International Regulatory Change ● Global Anti- Financial Crime Consulting and Managed Services ● Global Regulatory Technology Implementation

● Supporting local business with regulatory challenges PwC is looking for experienced professionals, with proven technology/ data skills to join our team at this exciting time as we continue to grow our business in line with the wider PwC CI strategy. Responsibilities

Your responsibilities will include integrating Power Apps with various data sources, including SharePoint, SQL Server, and other third-party applications, and developing and maintaining Power Automate workflows to automate business processes. You will also create and manage Power BI reports and dashboards to provide actionable insights, ensuring the security and scalability of Power Platform solutions. Providing technical support and troubleshooting for Power Platform applications will be part of your role, along with staying up to date with the latest features and updates in the Power Platform ecosystem.

Direct Reports This role reports to: ● Partners, Directors, Senior Managers, Managers Reporting to this role: ● Associates Qualifications & Certifications ● Microsoft Power Platform certifications ● Has worked through phases of the ‘Software Development Life Cycle (SDLC)’. This includes gathering and analysing business requirements, functionals/ technical specifications, designing, developing, testing, deploying the application and providing technical support Skills & Experience Required

ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

Essential skills ● Knowledge of and experience working with complex data sets and database technology ● Proven experience as a Power App/ Power Platform Developer ● Strong knowledge of the Microsoft Power Platform (including Power Apps, Power Automate, Power BI, Power Pages, Copilot Studio, etc) ● Proficiency in programming languages such as JavaScript, C#, Python, Power FX ● Experience in understanding client problems and designing relevant, applicable and sustainable technology solutions to meet requirements ● Strong communication and stakeholder management skills ● Ability to accurately prepare and review reports on technical subject matter

Desirable skills ● Other data and analytics experience, having worked with tools such as Alteryx, Power BI, Tableau or other relevant technology, and using these tools to support the successful delivery of projects ● Knowledge of applicable technology in the fintech market ● Knowledge of systems in the Financial services sector would be beneficial but not essential ● Knowledge of Agile development methodologies Travel Requirements

Travel may be required to visit client sites as part of day-to-day project delivery and some travel may be required between the islands and the UK as you will be part of a x-island team.

The skills we look for in our people: All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, Evolved PwC Professional. The Evolved PwC Professional focuses on two core behaviours: Trusted Leadership and Distinctive outcomes. Trusted Leadership is underpinned by core behaviours that Inspire, Empower and Evolve, and Distinctive outcomes is underpinned by behaviours that Champion, Build and Deliver.

Job Description

Post Title: Technology Governance Specialist (QMSE, QMR, Network Standards, ISP, Internal Audit) Line of Service: Business Enablement, Technology & Transformation Grade: Manager/Senior Manager Location: Jersey or Guernsey Contracted Hours per Week: 37.5 hours PwC Channel Islands Overview At PwC CI, we help you build, accelerate, and sustain momentum in a world that never stops moving. With our tech-forward and people-empowered network, we provide expert assurance, tax and advisory services to turn challenges into opportunities. Leveraging deep expertise and advanced capabilities, we ensure you’re ready for any future, helping you act boldly and achieve real results. Job Summary: An exciting opportunity to join our dynamic team at PwC Channel Islands and take on the role of Technology Governance Specialist within Business Enablement’s Technology & Transformation team. Reporting to the CIO, you will lead and coordinate technology risk and quality management activities across the function. You will ensure our System of Quality Management (SoQM) is documented and operated using the Quality Management for Service Excellence (QMSE) framework, fulfil Quality Management Review (QMR) responsibilities in relation to Objective 11, drive compliance with Network Standards and our Information Security Policy (ISP) aligned to ISO 27001, and coordinate internal audit readiness and remediation. The ideal candidate brings strong technology risk, quality management and stakeholder engagement experience, with the ability to turn policy and standards into practical, proportionate controls. Responsibilities: Responsibilities include leading and coordinating the following areas: QMSE and SoQM oversight

• Maintain and continuously improve SoQM documentation aligned to the QMSE framework.

• Ensure all Business Application Owners carry out application control reviews annually.

• Coordinate control design, operation, monitoring and remediation within Technology & Transformation.

• Maintain clear ownership, evidence and status for controls and actions.

QMR responsibilities and Objective 11

• Plan, schedule and run the periodic QMR for Technology & Transformation.

• Consider, test and evaluate the design and operating effectiveness of the SoQM to assess whether the overall quality objective and underlying quality management

• objectives have been achieved in relation to Objective 11.

• Produce QMR materials (scope, approach, testing, results, findings, actions) and present outcomes to the CIO and governance forums.

• Track remediation actions to closure and report progress.

Network Standards compliance

• Interpret applicable Network Standards for Technology & Transformation and perform gap assessments.

• Document compliance evidence, manage remediation plans and coordinate exceptions where needed.

• Provide periodic compliance reporting and maintain a standards register.

Information Security Policy (ISP) and ISO 27001 alignment

• Ensure processes, projects and services align with the firm’s Information Security Policy

• (ISP) and ISO 27001-aligned practices.

• Coordinate risk assessments, oversee the operation of controls and their evidence, and lead awareness activities within scope.

• Partner with technical owners to embed “security by design” in change initiatives.

• Own and maintain the Channel Islands application register (systems of record), ensuring owners, criticality, data classification, hosting location, integrations and control mappings are current; coordinate quarterly updates and an annual owner attestation.

Internal audit liaison

• Act as primary contact for internal audit engagements covering Technology & Transformation.

• Coordinate readiness, evidence collection, stakeholder interviews and timely responses.

• Agree action plans, address root causes and track actions through to closure.

• Risk management in change and operations

• Provide risk and quality input to technology change (assessments, control requirements,

sign-offs).

• Maintain registers for risks, issues and actions related to QMSE/QMR, Network Standards and ISP.

• Escalate material risks or non-conformities and propose pragmatic remediation.

• Own and maintain the risk and response schedule in ServiceNow, ensuring risks,

responses/mitigations, owners, due dates and status are current; drive on-time completion

and escalate overdue items.

Stakeholder management and reporting

• Build strong relationships across Technology & Transformation and Business Enablement leadership.

• Prepare concise reports for the CIO and governance forums on QMR outcomes, standards/ISP status and audit actions.

• Promote awareness and training on responsibilities tied to QMSE, Objective 11, Network Standards and ISP.

• Knowledge management and continuous improvement

• Capture lessons learned from reviews and audits to improve controls and ways of working.

• Share good practice across the team to strengthen compliance and reduce recurring issues.

Direct Reports: This role reports to:

• CIO

There are no direct reports into this role. Qualifications & Certifications:

• Bachelor's degree in a relevant field (e.g., business, technology) or equivalent practical experience.

• Relevant professional qualifications are welcome; experience with ISO 27001-aligned

practices is expected.

Skills & Experience Required: Essential skills:

▪ Proven experience in technology risk, quality management or internal audit in a technology context.

▪ Working knowledge of ISO 27001-aligned practices and enterprise Information Security

Policies (ISP).

▪ Hands-on experience planning and executing reviews/testing, documenting evidence and

tracking remediation to closure. ▪ Ability to translate standards and policy requirements into practical, proportionate controls. ▪ Excellent communication and stakeholder engagement skills, with clear written reporting. ▪ Strong analytical, organisational and problem-solving skills. ▪ Experience in RAS (Risk Assurance Specialist).

▪ Desirable skills: ▪ Experience operating within a network standards environment. ▪ Familiarity with QMSE/QMR and Systems of Quality Management. ▪ Experience coordinating internal audits and responding to findings. ▪ Ability to simplify complex risk/quality topics for nonspecialists.

Travel Requirements: Ad hoc travel to Guernsey or the UK when required. The skills we look for in our people: All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, The Evolved PwC Professional. The Evolved PwC Professional focuses on two core behaviours: Trusted Leadership and Distinctive outcomes. Trusted Leadership is underpinned by core behaviours that Inspire, Empower and Evolve, and Distinctive outcomes is underpinned by behaviours that Champion, Build and Deliver. Diversity: We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool as well as those who reflect the diverse nature of our society. We aim to encourage a culture where people can be themselves and be valued for their unique strengths. Creating value through diversity is what makes us strong as a business. https://www.pwc.co.uk/diversity

About Us

We supervise the island's financial services businesses - including financial institutions, designated non-financial businesses and professions and virtual asset service providers for anti-money laundering (AML), countering of the financing of terrorism (CFT) and countering proliferation (CPF) purposes. We also regulate financial services for conduct and prudential purposes. The JFSC is one of the few regulators globally to benefit from the regulator and entity registries operating under a single financial services commission.

Division: Policy, Marketing and Communications and Innovation Hub

These teams align together to support both internal and external aspects of the JFSC.

• The Policy team works with Government, industry and internal stakeholders to keep domestic laws, regulations, and codes updated and fit-for-purpose. It works to ensure the JFSC operates in alignment with the international standards, including those set by the Financial Action Task Force (FATF) that strengthen Jersey’s resilience against financial crime.

• The Innovation Hub is a facilitator of technology adoption both inside and outside of the JFSC, supporting growth of Fintech, Regtech and Suptech.

• The Marketing & Communications team delivers internal and external communications designed to support the JFSC in meeting its mission.

Team: Innovation Hub

The Innovation Hub is a dedicated, primarily external-facing function focused on engagement with innovative firms and industry stakeholders. The Hub supports the JFSC’s strategic priorities by strengthening Jersey’s innovation proposition and helping the organisation stay ahead of market developments The Hub pulls together innovation activity in Jersey’s financial services sector, provides a clear ‘front door’ for innovative business models (including sandbox-style support), and delivers structured horizon scanning and insight to inform senior decision-making. The Hub works closely with Policy and Supervision teams to ensure joined-up delivery, in particular of changes to regulatory and authorisation frameworks.

Role : Senior Manager, Innovation Hub (12 months Fixed Term Contract/ 35 hours per

week)

Job Profile: Senior Manager, Innovation Hub

The purpose of this role is to define and implement the Innovation Hub’s external-facing operating model and proposition. This is an initial 12 months fixed term contract role with the possibility of extension to a full-time role, subject to business need. This role leads delivery of the Hub and is the line manager for the Adviser, Innovation Hub. The Senior Innovation Manager leads the Hub’s work programme, manages delivery across convening, horizon scanning and sandbox-style engagement, and provides day-to-day line management for the Adviser. Your competencies for this role will help you deliver the following outcomes:

• A clear strategy, operating model and delivery plan for the Innovation Hub as a modern,

external-facing function.

• A high-performing Hub team (including the Adviser) with clear priorities, support and

accountability, delivering consistently against the Hub’s external remit.

• Development and ongoing refinement of a ‘lite’ regulatory sandbox-style / concierge pathway,

coordinating timely input from across the JFSC.

• Strong external stakeholder engagement with innovative firms and Jersey ecosystem partners,

supporting Jersey’s reputation as a place where innovation can thrive within high standards.

• High-quality horizon scanning and concise briefings that keep senior leaders sighted on

emerging technologies and market developments (including AI, tokenisation and payment

innovation), with clear implications and recommended next steps.

You will add value to the organisation by:

• Leading and line-managing the Hub’s delivery, including coaching and developing the Adviser,

and ensuring priorities are clear and achievable.

• Building and maintaining strong external relationships (within Jersey and beyond) to support

the Island’s competitiveness and to ensure the JFSC is accessible to innovative firms.

• Ensuring effective coordination across the JFSC, including clear hand-offs of internal delivery

to operational owners (Policy, Supervision, Tech & Data, Change, etc.).

• Overseeing delivery of the Hub’s work programme and outputs (including convening activity,

horizon scans and briefing notes) in a timely and high-quality way.

• Supporting delivery of the Division’s overall remit, including providing resources as required to

meet Divisional priorities.

What will success in this role look like?

• Within the 12-month fixed term contract, define and implement the Hub’s external-facing

operating model and initial work programme.

• A clear annual/quarterly external engagement plan is delivered (events, workshops, working

groups and policy sprints) with positive stakeholder feedback.

• A practical sandbox-style / concierge pathway is designed and operating.

• Regular horizon scanning outputs and briefings are delivered and are valued by senior leaders

for clarity and usefulness.

• The Adviser is effectively line-managed, supported and developed.

Are you suitable for this role?

This role would suit candidates who are passionate and knowledgeable about innovation in financial services and who understand the context of operating within a regulatory framework. You should have strong people leadership and stakeholder management skills, be comfortable engaging with firms and partners, and be able to translate complex regulatory concepts into clear, practical messages. Experience of leading delivery across multiple workstreams (for example, events/convening, policy- facing work and briefing) and coordinating contributions from different teams will be important.

Why us?

Working at JFSC means working with people of purpose, passion, and pride. It offers the opportunity to work alongside people, who are passionate about maintaining Jersey’s position as an International Finance Centre and making the island a preferred destination of choice for people, family, and business. To deliver this, we leverage our core values: Excellence, Professionalism, Respect, Integrity, and Teamwork. If you are looking to make a difference and contribute to a larger picture, Think JFSC! A diverse team of people who put their hearts and minds into what they do.

About us

We supervise the island's financial services businesses - including financial institutions, designated non-financial businesses and professions and virtual asset service providers for anti-money laundering (AML), countering of the financing of terrorism (CFT) and countering proliferation (CPF) purposes. We also regulate financial services for conduct and prudential purposes. The JFSC is one of the few regulators globally to benefit from the regulator and entity registries operating under a single financial services commission.

Division: Policy, Marketing and Communications and Innovation Hub

These teams align together to support both internal and external aspects of the JFSC. • The Policy team works with Government, industry and internal stakeholders to keep domestic laws, regulations, and codes updated and fit-for-purpose. It works to ensure the JFSC operates in alignment with the international standards, including those set by the Financial Action Task Force (FATF) that strengthen Jersey’s resilience against financial crime. • The Innovation Hub is a facilitator of technology adoption both inside and outside of the JFSC, supporting growth of Fintech, Regtech and Suptech. • The Marketing & Communications team delivers internal and external communications designed to support the JFSC in meeting its mission.

Team: Innovation Hub

The Innovation Hub is a dedicated, primarily external-facing function focused on engagement with innovative firms and industry stakeholders. The Hub supports the JFSC’s strategic priorities by strengthening Jersey’s innovation proposition and helping the organisation stay ahead of market developments The Hub pulls together innovation activity in Jersey’s financial services sector, provides a clear ‘front door’ for innovative business models (including sandbox-style support), and delivers structured horizon scanning and insight to inform senior decision-making. The Hub works closely with Policy and Supervision teams to ensure joined-up delivery, in particular of changes to regulatory and authorisation frameworks.

Your role: Adviser, Innovation Hub (Permanent/35 Hours per week)

This person in this role will report to the Senior Manager, Innovation Hub and will engage directly with innovative firms and key stakeholders (including Government of Jersey, Jersey Finance and industry

Job Profile: Adviser, Innovation Hub

bodies) to help shape and deliver Jersey’s innovation proposition. You will support the design and operation of a regulatory sandbox-style mechanism and/or concierge pathway for innovative entrants, coordinate industry convening (events, policy sprints, working groups and training), and produce high- quality horizon scanning and briefings for senior leaders. Your competencies for this role will help you deliver the following outcomes: ⚫ Supporting engagement with innovative firms and industry stakeholders, helping to strengthen

the JFSC’s external innovation proposition;

⚫ Supporting the development and day-to-day coordination of a ‘lite’ regulatory sandbox-style /

concierge pathway for innovative business models, including triage and clear communications;

⚫ Planning and delivering industry convening and engagement activity (workshops, working

groups, policy sprints, training and events);

⚫ Producing structured horizon scans, insight notes and briefings on emerging technologies and

market developments (for example AI, tokenisation and payment innovation);

⚫ Working collaboratively with the Policy and Supervision teams as required, to deliver changes

to regulatory content and/or supervisory approaches.

This role requires curiosity, good judgement and a strong external orientation. As a member of the wider Division, you will need to be comfortable helping out the Policy team in particular when the need arises.

You will add value to the organisation by: You will add value by strengthening the JFSC’s visible external proposition for innovation: providing a welcoming, informed contact point for innovative firms; supporting the development and running of a concierge/sandbox- style pathway; convening industry to surface issues and opportunities; and delivering timely horizon scanning that informs strategic choices and helps the JFSC stay ahead of market developments.

What will success in this role look like? Success in this role would look like strong, credible engagement with innovative firms and stakeholders; effective delivery of concierge/sandbox-style propositions; delivery of well-run convening activity that supports Jersey’s competitiveness narrative; and consistently high-quality horizon scanning and succinct briefings that are valued by senior leaders. You will be recognised as a reliable bridge between external innovation activity and internal regulatory expertise.

Are you suitable for this role?

This role would suit candidates with experience or strong interest in innovation in financial services, regulatory engagement and stakeholder management. You should be comfortable working externally with firms and partners, able to translate complex regulatory concepts into clear guidance, and confident in coordinating inputs from multiple internal teams. Strong drafting, briefing and facilitation skills (workshops/working groups), sound judgement, and a pragmatic, risk-aware approach will be essential.

Working at JFSC means working with people of purpose, passion, and pride. It offers the opportunity to work alongside people, who are passionate about maintaining Jersey’s position as an International Finance Centre and making the island a preferred destination of choice for people, family, and business. To deliver this, we leverage our core values: Excellence, Professionalism, Respect, Integrity, and Teamwork.

Why us?

Working in the JFSC will enable you to join a team people who have purpose, passion, and pride. It offers the opportunity to work alongside people, who are passionate about maintaining Jersey’s position as a leading International Finance Centre with high regulatory standards. This clarity on our purpose is incredibly motivating and we leverage our core values of: Excellence, Professionalism, Respect, Integrity, and Teamwork to deliver our work. Our people are proud of their work and their contribution to Jersey. If you are looking to make a difference, have a unique working experience and contribute to a bigger picture, then think JFSC; a diverse team of people who put their hearts and minds into what they do and have some fun along the way!

Innovation and Solution Design Manager, Business Solutions

Are you passionate about shaping the future of technology and enabling responsible innovation in a dynamic professional services environment?

We have an exciting opportunity for a Innovation and Solution Design Manager, Business Solutions to join the MourantGS Business Solutions team. This strategic role will place you at the intersection of innovation, design and delivery, helping to shape how technology, particularly AI evolves across our business. You’ll work closely with stakeholders across the firm to drive e iciency, improve insight and enhance the quality of service we deliver to clients.

In this role, your focus will be on designing practical, sustainable approaches that support long term goals and improve e iciency, insight and service quality. If you would like to join an ambitious and forward-thinking firm whose inclusive culture and values recognise that its people are fundamental to its success, we would love to hear from you.

About the role

o Identify emerging technologies, including AI tools, with practical and measurable value

o Support integration, APIs and data exchange across core systems

o Maintain a rolling technology roadmap to guide long-term planning across MourantGS

o Test and validate ideas early through prototypes and evidence-based assessments

o Develop and align solution design, data quality and security standards with Mourant IT

o Monitor vendor and supplier developments, coordinating demos and technical discussions

o Assess benefits, costs and operational implications to support clear recommendations

o Provide expert guidance to help support teams adopt, manage and maintain new technology

o Lead the design and implementation of the AI strategy across MourantGS

o Balancing fresh thinking with sound judgement, structure and long term sustainability

About you

o Previous experience translating business needs into a technology roadmap that guides investment and adoption.

o Exposure and understanding of the trust and corporate services industry

o Industry experience with applications and end-to-end technology projects

o Demonstrable understanding of solution design approaches

o Proven ability to analyse complex information and translate it into practical, sustainable solutions

o Comfortable working with both technical and non-technical teams, with clear and confident communication skills

o Strong interest in technology innovation and the responsible application of emerging tools, including AI, in a professional services context.

ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

Senior Business Analyst - 6 month contract

The Role

Legend is looking for a Senior Business Analyst (6 month Contract) to drive cross-functional transformation as part of a fast-paced integration programme, delivering operational excellence across Commercial, Finance, Portfolio, and Technology teams. You will create end-to-end visibility of key processes, developing clear As-Is and To-Be models to identify inefficiencies, risks, and opportunities for optimisation, while translating complex requirements into structured, actionable insights.

Acting as a bridge between functions, you will facilitate stakeholder alignment, strengthen financial governance, and support more effective commercial decision-making. This role is focused on delivering scalable, high-performing operating models, ensuring processes are measurable, fit-for-purpose, and aligned to strategic objectives.

In this role, we value diverse perspectives and encourage you to apply even if you don't meet every qualification listed.

Your Impact:

• Lead end-to-end process discovery and develop clear As-Is and To-Be process maps across Commercial, Finance, and Portfolio functions

• Identify inefficiencies, risks, control gaps, and opportunities for optimisation, quantifying potential cost, performance, and risk improvements

• Define success metrics, KPIs, and measurable outcomes for process improvements • Map and enhance core commercial and finance processes (e.g. pricing, forecasting, P2P,

O2C, FP&A) to improve transparency, governance, and data integrity • Elicit, analyse, and translate complex business requirements into structured

documentation, user stories, and process models • Facilitate workshops with senior stakeholders and SMEs to drive alignment and

informed decision-making • Act as a bridge between business and technology teams, ensuring solutions are aligned

to strategic and operational objectives • Support implementation of process improvements, including system enhancements,

change adoption, and benefits realisation

What You'll Bring:

• Advanced process mapping expertise (BPMN, swimlanes, value stream mapping) and strong process literacy

• Proven ability to translate complex business requirements into clear, structured process models and documentation

• Strong understanding of Commercial, Finance, and Portfolio operating models, with the ability to link improvements to financial impact

• Experience in data analysis, KPI design, and risk/control assessment • Excellent stakeholder management skills, with experience influencing and aligning

senior stakeholders

ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

• Strong workshop facilitation and communication skills, with the ability to simplify complexity and drive consensus

• Structured, outcome-focused approach with strong problem-solving and execution discipline

• Continuous improvement mindset, with experience delivering scalable transformation and governance outcomes

• Proven experience working on M&A activity and post-acquisition integrations is highly desirable

Additional Information

Legend is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and diverse team- which includes individuals with different backgrounds, abilities, identities and experiences. If you require any reasonable adjustments throughout your application process, please speak to your Talent Partner or contact the team on talent@l1.com, and we'll do all we can to support you.

ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

Senior Customer Support Engineer

We’re looking for a motivated Senior Customer Support Engineer to join our IT Support team.

Job Summary

We’re seeking an experienced and proactive Senior Customer Support Engineer to join our Managed Service Provider (MSP) team.

In this role, you’ll act as a senior escalation point for complex client issues, deliver expert-level support across Microsoft 365, Azure, and Windows Server environments, and help guide junior engineers through technical challenges.

You’ll work across a wide range of client infrastructures, lead small-scale projects, and help drive continual improvement in how we deliver managed services. This is an ideal role for someone who thrives in a fast-paced environment and enjoys both hands-on technical work and mentoring others.

Key ResponsibilitiesClient Support & Escalations

• Serve as an escalation point for complex or high-priority client incidents and requests.

• Troubleshoot and resolve advanced technical issues across Microsoft and hybrid environments.

• Provide proactive support through monitoring, maintenance, and incident prevention.

• Ensure client satisfaction by delivering timely, high-quality service and clear communication.

Microsoft 365 & Azure Administration

• Administer and optimise Microsoft 365 environments, including Exchange Online, Teams, SharePoint, and OneDrive.

• Manage Azure Active Directory / Entra ID, conditional access, and identity management.

• Configure and support Microsoft Intune and Defender for Endpoint for device and security management.

• Contribute to or lead projects such as 365 migrations, tenant consolidations, and cloud transitions.

Endpoint, Security & Device Management

• Oversee Windows desktop and server environments, ensuring patching, backups, and antivirus are maintained.

• Implement and manage endpoint policies, compliance rules, and security baselines via Intune.

ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

• Monitor systems and respond to potential security events in collaboration with the wider team.

Ticketing & Communication

• Accurately log and document tickets in the service desk system.

• Communicate clearly and regularly with clients about the progress and resolution of issues.

• Follow standard operating procedures and contribute to internal knowledge base articles.

• Good knowledge of ITIL processes.

Mentoring & Team Support

• Provide guidance, mentoring, and technical support to junior team members.

• Assist with onboarding new engineers and sharing best practices.

• Act as a role model for professionalism, customer service, and continuous learning.

Required Qualifications

• 3+ years of experience in IT support or service desk roles (MSP experience strongly preferred).

• Advanced knowledge of Microsoft 365 administration and troubleshooting.

• Advanced knowledge of Azure / Entra ID and Active Directory (on-prem and hybrid).

• Advanced knowledge of Windows Server environments (2016/2019/2022).

• Proficiency with Intune, Defender, and device compliance management.

• Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs, firewalls).

• Strong troubleshooting and analytical skills with a focus on root cause resolution.

• Excellent communication skills and a customer-first approach

Preferred Qualifications

• Microsoft certifications such as MS-102, AZ-104, or MD-102.

• Experience with PowerShell scripting or automation.

• Familiarity with backup, RMM, and ticketing tools commonly used in MSP environments.

• Knowledge of ITIL principles or service management best practices.

People Skills

ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

• Strong leadership and mentoring abilities.

• Excellent written and verbal communication.

• Calm and methodical approach under pressure.

• Passion for problem-solving and continuous improvement.

• Ability to balance hands-on support with strategic thinking.

Why Join Us?

• Work with cutting-edge Microsoft technologies in a collaborative environment.

• Structured training and funded Microsoft certification programs.

• Opportunities to progress into cloud, infrastructure, or cybersecurity roles.

• Supportive team culture focused on personal and professional development.

• Competitive salary, benefits, and flexible working arrangements.

Package

We offer the following package to our team:

• Private healthcare coverage

• Gym membership

• Monthly complimentary haircut

Application Process

Ready to join a forward-thinking MSP and grow your career in Microsoft technology?

• Send your CV and a brief cover letter outlining your experience and enthusiasm to steve@systemlabs.io — we’d love to hear from you!