ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

Senior Business Analyst - 6 month contract

The Role

Legend is looking for a Senior Business Analyst (6 month Contract) to drive cross-functional transformation as part of a fast-paced integration programme, delivering operational excellence across Commercial, Finance, Portfolio, and Technology teams. You will create end-to-end visibility of key processes, developing clear As-Is and To-Be models to identify inefficiencies, risks, and opportunities for optimisation, while translating complex requirements into structured, actionable insights.

Acting as a bridge between functions, you will facilitate stakeholder alignment, strengthen financial governance, and support more effective commercial decision-making. This role is focused on delivering scalable, high-performing operating models, ensuring processes are measurable, fit-for-purpose, and aligned to strategic objectives.

In this role, we value diverse perspectives and encourage you to apply even if you don't meet every qualification listed.

Your Impact:

• Lead end-to-end process discovery and develop clear As-Is and To-Be process maps across Commercial, Finance, and Portfolio functions

• Identify inefficiencies, risks, control gaps, and opportunities for optimisation, quantifying potential cost, performance, and risk improvements

• Define success metrics, KPIs, and measurable outcomes for process improvements • Map and enhance core commercial and finance processes (e.g. pricing, forecasting, P2P,

O2C, FP&A) to improve transparency, governance, and data integrity • Elicit, analyse, and translate complex business requirements into structured

documentation, user stories, and process models • Facilitate workshops with senior stakeholders and SMEs to drive alignment and

informed decision-making • Act as a bridge between business and technology teams, ensuring solutions are aligned

to strategic and operational objectives • Support implementation of process improvements, including system enhancements,

change adoption, and benefits realisation

What You'll Bring:

• Advanced process mapping expertise (BPMN, swimlanes, value stream mapping) and strong process literacy

• Proven ability to translate complex business requirements into clear, structured process models and documentation

• Strong understanding of Commercial, Finance, and Portfolio operating models, with the ability to link improvements to financial impact

• Experience in data analysis, KPI design, and risk/control assessment • Excellent stakeholder management skills, with experience influencing and aligning

senior stakeholders

ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

• Strong workshop facilitation and communication skills, with the ability to simplify complexity and drive consensus

• Structured, outcome-focused approach with strong problem-solving and execution discipline

• Continuous improvement mindset, with experience delivering scalable transformation and governance outcomes

• Proven experience working on M&A activity and post-acquisition integrations is highly desirable

Additional Information

Legend is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and diverse team- which includes individuals with different backgrounds, abilities, identities and experiences. If you require any reasonable adjustments throughout your application process, please speak to your Talent Partner or contact the team on talent@l1.com, and we'll do all we can to support you.

ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

Senior Customer Support Engineer

We’re looking for a motivated Senior Customer Support Engineer to join our IT Support team.

Job Summary

We’re seeking an experienced and proactive Senior Customer Support Engineer to join our Managed Service Provider (MSP) team.

In this role, you’ll act as a senior escalation point for complex client issues, deliver expert-level support across Microsoft 365, Azure, and Windows Server environments, and help guide junior engineers through technical challenges.

You’ll work across a wide range of client infrastructures, lead small-scale projects, and help drive continual improvement in how we deliver managed services. This is an ideal role for someone who thrives in a fast-paced environment and enjoys both hands-on technical work and mentoring others.

Key ResponsibilitiesClient Support & Escalations

• Serve as an escalation point for complex or high-priority client incidents and requests.

• Troubleshoot and resolve advanced technical issues across Microsoft and hybrid environments.

• Provide proactive support through monitoring, maintenance, and incident prevention.

• Ensure client satisfaction by delivering timely, high-quality service and clear communication.

Microsoft 365 & Azure Administration

• Administer and optimise Microsoft 365 environments, including Exchange Online, Teams, SharePoint, and OneDrive.

• Manage Azure Active Directory / Entra ID, conditional access, and identity management.

• Configure and support Microsoft Intune and Defender for Endpoint for device and security management.

• Contribute to or lead projects such as 365 migrations, tenant consolidations, and cloud transitions.

Endpoint, Security & Device Management

• Oversee Windows desktop and server environments, ensuring patching, backups, and antivirus are maintained.

• Implement and manage endpoint policies, compliance rules, and security baselines via Intune.

ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

• Monitor systems and respond to potential security events in collaboration with the wider team.

Ticketing & Communication

• Accurately log and document tickets in the service desk system.

• Communicate clearly and regularly with clients about the progress and resolution of issues.

• Follow standard operating procedures and contribute to internal knowledge base articles.

• Good knowledge of ITIL processes.

Mentoring & Team Support

• Provide guidance, mentoring, and technical support to junior team members.

• Assist with onboarding new engineers and sharing best practices.

• Act as a role model for professionalism, customer service, and continuous learning.

Required Qualifications

• 3+ years of experience in IT support or service desk roles (MSP experience strongly preferred).

• Advanced knowledge of Microsoft 365 administration and troubleshooting.

• Advanced knowledge of Azure / Entra ID and Active Directory (on-prem and hybrid).

• Advanced knowledge of Windows Server environments (2016/2019/2022).

• Proficiency with Intune, Defender, and device compliance management.

• Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs, firewalls).

• Strong troubleshooting and analytical skills with a focus on root cause resolution.

• Excellent communication skills and a customer-first approach

Preferred Qualifications

• Microsoft certifications such as MS-102, AZ-104, or MD-102.

• Experience with PowerShell scripting or automation.

• Familiarity with backup, RMM, and ticketing tools commonly used in MSP environments.

• Knowledge of ITIL principles or service management best practices.

People Skills

ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

• Strong leadership and mentoring abilities.

• Excellent written and verbal communication.

• Calm and methodical approach under pressure.

• Passion for problem-solving and continuous improvement.

• Ability to balance hands-on support with strategic thinking.

Why Join Us?

• Work with cutting-edge Microsoft technologies in a collaborative environment.

• Structured training and funded Microsoft certification programs.

• Opportunities to progress into cloud, infrastructure, or cybersecurity roles.

• Supportive team culture focused on personal and professional development.

• Competitive salary, benefits, and flexible working arrangements.

Package

We offer the following package to our team:

• Private healthcare coverage

• Gym membership

• Monthly complimentary haircut

Application Process

Ready to join a forward-thinking MSP and grow your career in Microsoft technology?

• Send your CV and a brief cover letter outlining your experience and enthusiasm to steve@systemlabs.io — we’d love to hear from you!