ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590
IT Analyst - Service Desk We pride ourselves on being a technology focused firm, that is always seeking out innovative and forward-looking solutions. Our IT Service Desk is a critical component of this ethos and help ensure that our global teams can perform at their best. The IT Service Desk Analyst will be reporting to the European IT Service Desk Manager, this position will contribute to the smooth running of the IT Service Desk Support Team by providing IT service support across all jurisdictions, adhering to IT procedures and standards.
Key Responsibilities
• First point of contact for support from Global users via various channels (email, call or ticket)
• Provide excellent customer service, with every interaction, striving to exceed client and business expectations
• Take ownership of recorded Incidents and Service requests; tracking the progress and follow-up with the user to ensure they are satisfied with the resolution
• Manage all support in accordance with the Service Desk processes and procedures as well as ensuring all service led measurements are met.
• Complete daily operational tasks as well as any ad-hoc support to setting up meeting rooms, both on and off site, for telephone/video conferencing
• Provide Hardware and Software support, both locally and remotely for all Ogier Jurisdictions and escalate appropriately.
• Ensure that the IT Service Desk Manager is notified of any on-going faults and training related support calls across all jurisdictions.
• Liaise with the wider IT & Change Support Team regarding outstanding calls and managing customer expectations.
Skills, Knowledge and Expertise
• A minimum of 2 years' experience in a similar role
• Experience and understanding of Microsoft Office 365, Windows 11 and iOS Operating Systems
• Proficient with or able to quickly learn to use a broad array of networking systems hardware/software
ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590
• Self-motivated and able to work in a fast-paced environment with the ability to think and act independently
• Ability to maintain a high standard of customer service within a busy Service Desk environment
• Detailed analytical and problem-solving skills, with an interest in technology
• Confident collaboration, communication, and interpersonal skills - the role involves engaging with our Ogier business users across all Jurisdictions and in a range of roles within the organisation, including IT SME's
• Strong organisational skills with the ability to multi-task, manage time effectively, and handle tight deadlines with priorities
• Commitment to on-going professional study and examinations is essential to succeed in this role
• Examples of previous IT projects undertaken or personal study on-going would also be a good support to the application
About Ogier
Ogier provides legal advice on BVI, Cayman, Guernsey, Irish, Jersey and Luxembourg law. Our network of locations also includes Beijing, Dubai, Hong Kong, London, Shanghai, Singapore and Tokyo.
Legal services for the corporate and financial sectors form the core of our business, principally in the areas of banking and finance, corporate, investment funds, dispute resolution, private equity and private wealth. We also have strong practices in the areas of employee benefits and incentives, employment law, regulatory, restructuring and insolvency and property.
Ogier's corporate administration business, Ogier Global, incorporates and administers a wide variety of vehicles including public and private companies, partnerships and trusts.
Ogier is based in 13 jurisdictions including Beijing, BVI, Cayman Islands, Dubai, Guernsey, Hong Kong, Ireland, Jersey, London, Luxembourg, Shanghai, Singapore and Tokyo