Job Title: Business Operations Analyst
Department: Business Operations Reports To: Director of Operations
Role Overview
The Business Operations Analyst plays a critical role in both supporting the delivery of the day- to-day operations of the organization to ensure efficiency, productivity, and compliance with company standards.
This position requires strong analytical skills, attention to detail, and the ability to collaborate across departments to improve efficiency and drive growth.
This role will provide support to project planning and execution, delivering key operational activities, and supporting service line teams to achieve business objectives.
Key Responsibilities
• QCore: system administration, configuration and access management • Day to day execution of business RBAC model • External platform (including Banking platform) administration • Support of the Joiners, Movers & Leavers processes • Day to day engagement with key vendors and suppliers • Collect, analyse, and interpret operational data to identify trends, inefficiencies, and
opportunities for improvement • Development of dashboards and reporting to track KPIs and provide actionable insights
to leadership • Evaluation existing workflows and recommend enhancements to improve productivity
and reduce costs. • Implementation best practices and standard operating procedures across business
units • Partnering with service line and functional teams to align business objectives and
ensure smooth execution of business plan • Supporting project management efforts for operational initiatives, taking ownership of
smaller projects where required
Skills and Experience
• Experience in a business operations, data analysis or similar role • Preferably knowledgeable in SQL and ERP systems • Strong proficiency in Excel and data visualisation tools, e.g. PowerBI, Tableau, etc. • Keen interest in technology, including the use of AI and RPA in Financial Services • Preferably educated to degree level, in a relevant field of study • Excellent problem solving skills, with strong attention to detail • Good communication skills with all stakeholders, with the ability to work independently • Organised in approach, comfortable working in a fast-paced, dynamic environment, and
managing multiple priorities