Job Title: Business Operations Analyst

Department: Business Operations Reports To: Director of Operations

Role Overview

The Business Operations Analyst plays a critical role in both supporting the delivery of the day- to-day operations of the organization to ensure efficiency, productivity, and compliance with company standards.

This position requires strong analytical skills, attention to detail, and the ability to collaborate across departments to improve efficiency and drive growth.

This role will provide support to project planning and execution, delivering key operational activities, and supporting service line teams to achieve business objectives.

Key Responsibilities

• QCore: system administration, configuration and access management • Day to day execution of business RBAC model • External platform (including Banking platform) administration • Support of the Joiners, Movers & Leavers processes • Day to day engagement with key vendors and suppliers • Collect, analyse, and interpret operational data to identify trends, inefficiencies, and

opportunities for improvement • Development of dashboards and reporting to track KPIs and provide actionable insights

to leadership • Evaluation existing workflows and recommend enhancements to improve productivity

and reduce costs. • Implementation best practices and standard operating procedures across business

units • Partnering with service line and functional teams to align business objectives and

ensure smooth execution of business plan • Supporting project management efforts for operational initiatives, taking ownership of

smaller projects where required

Skills and Experience

• Experience in a business operations, data analysis or similar role • Preferably knowledgeable in SQL and ERP systems • Strong proficiency in Excel and data visualisation tools, e.g. PowerBI, Tableau, etc. • Keen interest in technology, including the use of AI and RPA in Financial Services • Preferably educated to degree level, in a relevant field of study • Excellent problem solving skills, with strong attention to detail • Good communication skills with all stakeholders, with the ability to work independently • Organised in approach, comfortable working in a fast-paced, dynamic environment, and

managing multiple priorities

Job Description

Role: Information Protection Senior Associate

Location: Guernsey or Jersey

Line of Service: Business Enablement

Contracted Hours per Week: 37.5 hours

PwC Channel Islands Overview

PwC is a highly dynamic professional services firm offering Advisory, Tax, Audit and other assurance services to a large portfolio of international and local clients. The Channel Islands firm employs 600+ staff in offices across Jersey, Guernsey and Alderney and is part of an international network of 151 PwC firms employing over 364,000 staff.

Job Summary

PwC Channel Islands has an exciting opportunity for an Information Protection professional to join its Business Enablement team to support the internal risk management of the organisation. The successful candidate will report to the Manager within the Information Protection Team, and ultimately to the CI Information Protection leader. Information Protection You will work with both the Manager and Senior Manager within the team to deliver an effective information protection service to the business. Your role will include assisting in managing the firm’s Information Security, Data Protection and Technology Risk. The key areas of focus will be for you to assist with: Information Security

● Implementation and monitoring of firm policy relating to Information Protection ● Promoting awareness of information protection risks to the business ● Completion of control assessments and liaising with UK / Global information protection teams ● Investigation and evaluation of potential CI data breaches

Data Protection ● Monitoring regulatory developments, completion of regulatory returns and communications ● Advising business units and client engagement teams on data protection risk assessments

and implementation of mitigating controls ● Maintaining documentation of data protection compliance activities

Technology Risk ● Development and implementation of technology risk governance policy and processes ● Assessing new applications and systems, and liaising with Global / UK technology risk teams ● Advising and supporting business units on technology risk matters

General

● Undertaking business monitoring and preparation of management reports

● Assist with the design, implementation and improvement of systems and processes used to support the CI risk function

Requirements

● Knowledge and experience of information security and data protection, or relevant fields such as controls assurance or technology governance. Additional training will be provided as needed.

● Ability to use critical thinking skills to analyse technology and business activities in order to identify relevant risks and issues.

● Strong written and verbal communication skills, as the role requires contact with a wide variety of people internally and externally, at a varying level of seniority.

● Good project management skills. ● Proactive, self-motivated and able to take responsibility for own work. ● Good IT skills and comfortable learning new technologies. ● Adaptability, attention to detail and good use of initiative.

Right to work in Channel Islands

Due to Housing & Work restrictions in the Channel Islands, we are only able to consider candidates who currently hold the right to live and work in their respective islands.

Travel Requirements

As part of a cross island team, this role may require travel between the islands and occasionally further travel.

The skills we look for in our people

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, Evolved PwC Professional.

The Evolved PwC Professional focuses on two core behaviours: Trusted Leadership and Distinctive outcomes. Trusted Leadership is underpinned by core behaviours that Inspire, Empower and Evolve, and Distinctive outcomes is underpinned by behaviours that Champion, Build and Deliver.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool as well as those who reflect the diverse nature of our society. We aim to encourage a culture where people can be themselves and be valued for their unique strengths. Creating value through diversity is what makes us strong as a business. https://pwc.to/2vY6KZm.