ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

Business Analyst

Role: Business Analyst (Permanent/Full-time)

The successful candidate will join the JFSC at a key stage in its development, as it seeks to play an enhanced role in the continued success of Jersey as a highly regarded International Financial Centre. The candidate will deliver the following outcomes:

• Drive successful strategic project delivery by translating business needs into clear, actionable requirements that directly enable measurable organisational outcomes.

• Utilise a range of structured workshopping techniques to elicit, validate, and refine business requirements, resulting in clear, prioritised, and stakeholder deliverables that accelerate decision-making and implementations.

• Lead benefit realisation of internal and external benefits, by identifying, tracking, and evidencing both qualitative (e.g. improved stakeholder feedback, user satisfaction,) and quantitative (e.g. KPIs uplift, cost savings, time reductions) measures to demonstrate success and the value of change initiatives.

• Adapt quickly to evolving priorities with a responsive hands-on approach and remain flexible to ensure project milestones are achieved and operational excellence initiatives deliver intended improvements, to support the team with core project and operational excellence delivery.

• Build trust and maintain alignment by communicating transparently, proactively managing expectations and ensuring stakeholder needs are consistently met or exceeded.

• Strengthen organisational capability by supporting training JFSC colleagues in Lean Six Sigma methodologies and embedding a measurable culture of continuous improvement across the organisation.

You will add value to the organisation by:

• Support the JFSC on delivering on their strategic priorities.

• Drives improvements on processes and systems.

• Maintains high standards of governance in line with the JFSC policies and procedures.

• Support and embed a culture of continuous improvement.

• Developing strong relationships with key internal and external stakeholders.

• Celebrate project success through measurable benefits.

ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

What will success in this role look like?

• Business requirements are documented accurately and timely to a high standard, comprehensively covering all relevant use cases and scenarios.

• Continuous improvement initiatives lead to measurable gains in line with the JFSC’s Operational Excellence quadrants.

• Communication is clear, timely, and transparent, leading to high levels of trust and satisfaction among internal and external stakeholders.

• Support wider change and operational priorities as needed, demonstrating agility and a solution-focused mindset

Requirements

Are you suitable for this role?

The successful candidate will have a demonstratable background in business analysis and associated qualifications. They will also have the ability to negotiate, mediate and tailor explanations of complex processes, procedures and concepts to the relevant audience along with the ability to solve problems creatively and effectively. Strong communication skills, both written and verbal.

This role provides the opportunity to be involved in delivering our strategy through supporting major projects and programmed delivery and by encouraging others to look for opportunities for operational improvement through their learning and development.

Job Title: Business Operations Analyst

Department: Business Operations Reports To: Director of Operations

Role Overview

The Business Operations Analyst plays a critical role in both supporting the delivery of the day- to-day operations of the organization to ensure efficiency, productivity, and compliance with company standards.

This position requires strong analytical skills, attention to detail, and the ability to collaborate across departments to improve efficiency and drive growth.

This role will provide support to project planning and execution, delivering key operational activities, and supporting service line teams to achieve business objectives.

Key Responsibilities

• QCore: system administration, configuration and access management • Day to day execution of business RBAC model • External platform (including Banking platform) administration • Support of the Joiners, Movers & Leavers processes • Day to day engagement with key vendors and suppliers • Collect, analyse, and interpret operational data to identify trends, inefficiencies, and

opportunities for improvement • Development of dashboards and reporting to track KPIs and provide actionable insights

to leadership • Evaluation existing workflows and recommend enhancements to improve productivity

and reduce costs. • Implementation best practices and standard operating procedures across business

units • Partnering with service line and functional teams to align business objectives and

ensure smooth execution of business plan • Supporting project management efforts for operational initiatives, taking ownership of

smaller projects where required

Skills and Experience

• Experience in a business operations, data analysis or similar role • Preferably knowledgeable in SQL and ERP systems • Strong proficiency in Excel and data visualisation tools, e.g. PowerBI, Tableau, etc. • Keen interest in technology, including the use of AI and RPA in Financial Services • Preferably educated to degree level, in a relevant field of study • Excellent problem solving skills, with strong attention to detail • Good communication skills with all stakeholders, with the ability to work independently • Organised in approach, comfortable working in a fast-paced, dynamic environment, and

managing multiple priorities