Document no: JD042 Version no: 1

Job Title: Head of Maintenance / Estate Services Reports to: Managing Director Location: 31-33 New Street, St Helier, Jersey

Job Summary:

The Head of Maintenance is a critical leadership role responsible for overseeing all

aspects of maintenance operations within the organization. This individual will ensure

the efficient and effective functioning of equipment, facilities, and the systems,

contributing to the safety, productivity, and sustainability of our operations.

The position will ensure that all properties are maintained to a high standard and meet

or exceed the expectations of their tenants and owners. In addition, the role holder

will have a commercial and financial focus, with responsibilities for maximising the

value of the portfolio, driving revenue growth and managing costs.

Key Responsibilities:

1. Property Management

• Lead and manage the Estate Managers, Estate Operatives and TPM team,

fostering a culture of safety, reliability and continuous improvement.

• Develop and implement maintenance strategies that align with organizational

goals and objectives.

• Manage Estate maintenance budgets, ensuring cost-effective operations

while maintaining high standards.

• Manage all maintenance requests coming into the business, ensuring they are

dealt with in a fast and effective manor.

• Establish and oversee preventive maintenance programs to minimize

downtime and extend the life of equipment and facilities.

• Ensure all maintenance activities comply with industry regulations and safety

standards.

• Coordinate with external contractors and suppliers to ensure quality services

and materials.

• Develop and implement protocols for responding to maintenance

emergencies and unexpected breakdowns.

• Ensure compliance with with RICS guidelines and procedures. Objectives from

Annual O.S.T. Plan agreed at Strategy Week delivered to agreed timelines.

• Growing respect for the Company and team from clients and the wider Island

business community.

2. Compliance and Regulation

• Understand and adhere to company policies and procedures, including AML

and GDPR obligations and undertake regular in-house training.

• Remain vigilant and report any regulatory suspicions including AML and GDPR

breaches in a timely manner to the MLRO

• Undertake mandatory company staff training and complete these in a timely

manner

Document no: JD042 Version no: 1

3. Internal Responsibilities

• Maintain a pro-active approach to identifying new and progressing existing

business opportunities

• Support the business with identifying high risks to the business in a timely

manner.

• Strive to work effectively and efficiently, minimising operational costs where

possible.

• Carry out any tasks that may be reasonably required to improve management

of properties.

• Undertake any other reasonable tasks in line with skills and knowledge for this

position

Qualifications and experience:

• 7+ Years of experience in facilities / estate management, with a proven track

record of success in managing budgets and insurance claims.

• Demonstrable experience of managing and leading teams effectively.

• Experience of being able to negotiate fees even in difficult circumstances.

• Membership of a professional body such as the Royal Institute of Chartered

Surveyors (RICS), or Chartered Institute of Building (CIOB) is highly desirable.

Skills and behaviours:

• Strong leadership skills, with the ability to lead and inspire a team to achieve

results.

• Strategic thinker, with the ability to develop and implement property

management strategies that drive revenue growth and cost savings.

• Excellent communication and interpersonal skills, with the ability to build

relationships with a diverse group of stakeholders.

• Strong problem-solving skills, with the ability to identify issues and develop

creative solutions.

• Detail-oriented, with a focus on ensuring that all properties are maintained to

a high standard.

• Ability to work in a fast-paced, dynamic environment and manage multiple

priorities.

• Demonstrable knowledge of property management laws and regulations.

• Proficiency in property management software, Microsoft Office and other

technology.

• Commitment to act ethically and with integrity.

• Make decisions quickly weighing up the needs of staff and clients, and the risks

associated with decisions.

Job Description Job Title: Income Collection Officer Reports to: Tenancy Sustainment Lead Direct Reports: None Overview Andium Homes is Jersey’s largest landlord, and manages more than 4,900 rental homes, providing

excellent and affordable accommodation and highly valued landlord services for more than 10,000

islanders, alongside an annual programme of assisted purchase sales. We are also Jersey’s largest

developer with a programme of investment which has delivered over 1,100 new homes and over 500 major

refurbishments, and will continue to deliver a significant number of homes for islanders in to the future.

Andium Homes is a company limited by guarantee, wholly-owned by the States, represented by the Minister for Treasury and Resources. Andium is a not-for-profit housing provider, all our revenue comes from the rent paid by our tenants and our property sales. We return £29m of our income to Government

each year. With a challenging Business Plan to deliver, and plans for significant growth, we are looking for excellent individuals to supplement our small, but dedicated, team of housing professionals. Our Vision Great homes and services for all who need them.

Our Values

• Client obsessed; We are obsessed with delivering an excellent and consistent client experience – every time!

• Results driven; We work hard to deliver tangible, commercial and sustainable benefits to our clients’ and for our Island, in collaboration with our key stakeholders.

• Passionate; we are passionate, dynamic and proud to be part of Andium Homes

• Resilient; We are resilient, positive and self-motivated when working in a fast paced and ever-changing landscape.

• Courageous; We are courageous, pro-active and enjoy pushing the boundaries, in design, innovation and service delivery.

• Act with integrity; we act with integrity and honesty and build mutual trust and respect amongst ourselves, with our clients, our Guarantor and other stakeholders.

The Role With rental income of more than £55m and housing property assets in excess of £1bn, Andium Homes is a substantial business. Rental collection is crucial to enable maintenance of existing properties and fund our extensive development programme. Job Specific Outcomes

• With rental income of more than £55m and housing property assets in excess of £1bn, Andium Homes is a substantial business. Rental collection is crucial to enable maintenance of existing properties and fund our extensive development programme.

• Pursue the recovery of rental arrears through effective communication with clients.

• Identify pro-active and innovative approaches for the prevention and reduction of rent arrears.

• Ensure that appropriate advice is given to support clients in adhering to their tenancy agreement.

• Agree clearly documented payment plans (where appropriate) to prevent further or continuing rent arrears and to clear current tenancy debt.

• Appropriately initiate timely escalation of actions for late payments.

• Administer Petty Debt Court actions.

• Attend Petty Debts Court to represent Andium Homes where appropriate.

• As a last resort, prepare detailed eviction reports including corresponding with the tenant, relevant agencies, and legal counsel.

• Update and maintain records in our Client Relationship Management system (QL).

• Procure services required in line with documented finance processes.

• Act as first level reviewer and approver for client refund requests.

• Review and approve tenancy extensions / renewals.

• Provide covering support for colleague absences.

• Assist with the broader landlord functions to achieve Company objectives as necessary.

• Perform all other duties and tasks as assigned by management.

• Prepare and analyse ad hoc reports for presentation to management.

• Perform any other reasonable duties assigned by management.

Knowledge, Skill & Qualification & other Key requirements

• Prior experience as a credit controller would be a significant advantage.

• Good general education with a minimum of five GCSE’s including Maths and English.

• A second language would be an advantage.

• A sound knowledge of the Residential Tenancy Law (Jersey) 2011 would be an advantage.

• Personal values that align with Andium’s core values.

• Excellent and well-balanced communication, interpersonal, self-management and organisational skills and the ability to work in a fast-paced environment.

• Proven track record of working effectively within a team and with other colleagues throughout an organisation.

• The ability to work on own initiative with minimum supervision.

• Proven experience demonstrating meticulous attention to detail in the preparation of written reports or correspondence is essential.

• A methodical and organised approach to problem solving while still being able to adapt dynamically to changes.

• Ability to take in various facts and apply sound objective judgement.

• Ability to form and maintain relationships with 3rd party agencies such as Citizens Advice Jersey, Customer and Local Services, the Viscount’s Department and legal advisors.

• Experienced user of Microsoft products and Client Relationship Management software.

• A good understanding of financial or account management.

• A keenness to learn about Andium Homes and become a trusted, valued, and integral member of the team and wider organisation.

• Clean Drivers licence would be an advantage.

Discretionary Benefits

• Competitive Salary

• Training & Development

• 25 Days holiday

• 16% Pension

• Comprehensive Private Medical (Axa) & Dental (Denplan) cover

• Parking in town, if required

• Retail & Leisure corporate discounts

• Social events

• 37 hours per week Monday to Friday Subject to change This Job Description & Discretionary Benefits are not contractual and may be subject to change without notice.