Job Description

The Head of Operations, reporting to and supporting the CEO, leads and manages the operational teams of this wonderful charity

 Providing clear leadership, management, support and direction to the staff, the Head of Operations will deliver an efficient, professional, and compassionate service of care to clients of the charity in accordance with relevant legislation and regulations, agreed policies, procedures and guidelines in support of their Mission Statement.

Knowledge, Skills and Experience

• A degree or equivalent, relevant professional qualifications or a proven track record in a management role within a business or third sector environment
• Strong leadership and management skills ideally including experience of managing volunteers
• Excellent people, communication and interpersonal skills enabling strong and effective working relationships with staff, the trustees and external third parties.
• Operational risk management knowledge and experience, such as Health and Safety, Security, Fire and environmental practices
• Able to think and plan strategically and organise self and others.
• Financial and commercial acumen. Knowledge and experience of setting and managing budgets
• IT Savvy
• Knowledge of and an understanding of the importance of internal systems, controls and procedures
• Knowledge of Data Protection legislation and operational requirements.
• Knowledge of Safeguarding protocols and requirements
• Project management experience is desirable
• Experience within a third sector environment is desirable
• Full, clean driving licence is desirable.

If you would like to have an initial conversation about this role, please give me a call