Job Specification

Head of Risk & Compliance – Trust & Funds (Jersey)

Role Purpose

The Head of Risk & Compliance – Trust & Funds is responsible for setting and delivering the Risk and

Compliance strategy for the combined Accuro–Oak Trust and Fund business following the merger.

The role holder will:

• Hold key regulatory appointments where required

• Act as senior risk and compliance leader for trust licence(s) and all fund structures

• Provide assurance to the Board, regulators and stakeholders that regulatory, conduct, financial

crime and operational risks are appropriately identified, mitigated and managed

• Lead a unified risk and compliance framework across jurisdictions, ensuring consistency,

proportionality and regulatory alignment

Key Accountabilities

Strategic Leadership

• Set the enterprise-wide Risk & Compliance strategy for the Trust and Fund businesses

post-merger, aligning Accuro and Oak frameworks, policies and risk appetites

• Support the integration of risk, compliance and governance frameworks for the Jersey business

• Advise the Jersey Board on emerging regulatory, conduct, financial crime and operational risks

impacting trust and fund services

• Ensure regulatory change is proactively monitored, interpreted and embedded across both

businesses

Regulatory Oversight & Key Person Responsibilities

• Hold senior regulatory roles as required (e.g. MLRO, MLCO, Compliance Officer, Risk Officer or

equivalent) for:

o Trust licences

o Fund services businesses

o Underlying fund structures where applicable

• Act as primary or senior contact for JFSC, FIU, auditors and other external stakeholders

• Ensure timely, accurate and transparent regulatory reporting and engagement

• Lead regulatory inspections, thematic reviews and remediation programmes

Risk Management

• Own and maintain the Risk Management Framework covering:

o Trust companies

o Fund administration and fund governance structures

• Identify, assess and manage:

o Regulatory and compliance risk

o AML/CFT and financial crime risk

o Conduct risk

o Operational and reputational risk

• Oversee risk assessments at entity, licence and product/fund levels

• Ensure effective incident management, breach reporting and escalation

Compliance Management

• Ensure robust compliance monitoring programmes are in place across trust and fund operations

• Oversee testing, monitoring and assurance activities, ensuring issues are tracked to resolution

• Ensure policies, procedures and controls meet applicable trust law, funds law and regulatory

standards across relevant jurisdictions

• Provide regular and ad-hoc compliance reporting to senior management, the Board and

Committees

Governance & Reporting

• Chair or provide senior leadership to the Jersey Risk & Compliance Committee

• Oversee Jersey governance, escalation and reporting frameworks

• Prepare and present risk and compliance reports to:

o Boards

o Board Committees

o Investment / Fiduciary Committees (where relevant)

• Ensure appropriate management information (MI) is produced for Trust and Fund activities

People Leadership & Culture

• Lead and develop the Jerey Trust & Funds Risk and Compliance team

• Ensure adequate resourcing, capability and succession planning

• Promote a strong risk-aware and compliance-led culture across the merged Jerey business

• Oversee training and Continuing Professional Development (CPD) programmes

Key Activities

• Act as MLRO, MLCO and/or Compliance Officer for trust and fund entities as required

• Manage regulatory relationships and inspections

• Lead post-merger harmonisation of risk and compliance frameworks

• Ensure timely completion of compliance monitoring plans and risk assessments

• Oversee breaches, SARs, regulatory notifications and remediation actions

• Deliver risk and compliance reporting to Committees and Boards

Skills & Competencies

• Strong leadership and people management capability

• Excellent stakeholder management and regulator-facing communication skills

• Strategic thinker with ability to operate at Board level

• Sound judgement and decision-making skills in complex regulatory environments

• Ability to operate across multiple jurisdictions, licences and structures

• Strong project and change management capability

Knowledge & Experience

• ICA Diploma (or equivalent), ACAMS or other relevant professional qualification

• Extensive experience leading Risk & Compliance within:

o Trust & fiduciary services and/or

o Fund administration / fund governance businesses

• Deep understanding of:

o Trust company regulation

o Fund structures (regulated and unregulated)

o AML/CFT frameworks

o Corporate and fiduciary governance

• Proven experience holding regulated roles and engaging with regulators

Measures of Success

• Successful regulatory oversight of all trust licences and fund structures

• Positive regulatory outcomes and inspection results

• Effective integration of Accuro and Oak risk & compliance frameworks

• Timely identification and mitigation of emerging risks

• High team engagement, capability and retention

• Delivery of risk and compliance initiatives on time and to standard

Reporting Line

• Reports to: Chief Executive Officer / Board (Trust & Funds)

• Works closely with: CI Head of Risk for Funds, Board Chairs, Executive Committee,

Investment/Fiduciary leadership, and Group Risk counterparts

ASL International Recruitment Limited 22- 24 Seale Street, St Helier, Jersey , JE2 3QG (Registered Office)

+ 44 (0) 1534 500000

Registered Company GST No 0101275 Registered Jersey No. 95590

Fund Administration Manager

Purpose of the role

To take responsibility for the administration of a limited portfolio of complex and high

risk cases, provide management and technical support to a team of fund

administrators ensuring adherence with Ocorian policy and procedure at all times

and liaising wi th the management team of Ocorian to ensure smooth operation of the

department and the provision of professional and high quality service to clients for

which Ocorian provides services.

Main Responsibilities

• To take responsibility for the administration and accounting needs of a limited

client portfolio of more complex, demanding and/or high risk funds or other

entities.

• To manage risk exposure by ensuring Risk/Review procedures are followed at

all times and be aware of the need for professional advice and have a

comprehensive understanding of local and other applicable Regulatory

matters. Monitor the risk profile of matte rs under administration and ensure

that high risk matters receive the appropriate level of attention and

monitoring. Escalating any issues arising promptly to other members of the

management team and Directors as appropriate.

• To take responsibility for situations where team members or management

may require assistance in relation to client relationships and attend meetings

with clients and other professional advisers.

• To manage the billing and aged debt position of personal and team matters

effectively.

• During periods of absence, to ensure that Directors are fully briefed of any

anticipated activities which may arise and that adequate resources are

available to the team to maintain a high standard of service to clients.

• To keep an up to date knowledge and understanding of local and other

applicable Regulatory requirements.

• To act as an authorised signatory in accordance with Ocorian Services Limited

Policy & Procedures.

ASL International Recruitment Limited 22- 24 Seale Street, St Helier, Jersey , JE2 3QG (Registered Office)

+ 44 (0) 1534 500000

Registered Company GST No 0101275 Registered Jersey No. 95590

General Management Responsibilities

• To participate in and contribute to management meetings and implement

decisions taken or carry out any function/activity reasonably required by the

Directors.

• To manage the workflows resulting from new business, liaising with Directors

etc. to ensure proper allocation and apportionment of new business or tasks to

team members with the appropriate skills and experience.

• To take an active role in projects within the department to enhance the client

delivery and increased efficiently of the business.

• To carry out any function/activity required by the Management team or

Directors from time to time.

People Management Responsibilities

• To effectively manage the operation of a team of Administrators to ensure a

positive and expeditious approach to all client work.

• To support and guide the team in professional and personal development in

line with their objectives.

• In addition, managers will take an active role in recruitment, annual staff

appraisals, manage absence and with support and guidance from HR, handle

disciplinary and performance issues.

Qualifications

Knowledge, Skills & Experience

• Ideally a minimum of 6 years or more relevant funds and company

administration experience.

• As a result of study and experience possess a comprehensive understanding

and technical knowledge of fund administration, local Regulatory environment

and Jersey Company Law, as well as the tax implications of various structures.

• Proven supervisory/management experience.

• Strong IT skills.

Competencies

• The ability to effectively manage and motivate staff.

ASL International Recruitment Limited 22- 24 Seale Street, St Helier, Jersey , JE2 3QG (Registered Office)

+ 44 (0) 1534 500000

Registered Company GST No 0101275 Registered Jersey No. 95590

• Excellent interpersonal skills and the ability to communicate effectively with

clients and colleagues at all levels.

• Ability to work under pressure and meet deadlines.

• A solution driven attitude to problems.

• Ability to work using own initiative and make decisions within corporate

policies.

• Strong time management and organisational skills.

Private Banking Relationship Manager

J o b D e s c r i p t i o n

JOB INFORMATION Job Description Name: Private Banking Relationship Manager Recommended Position Title: Private Banking Relationship Manager Country / BU Applicability: Personal & Private Banking; South Africa Job Code: 60051638 Job Family: Personal and Private Banking Sub-function: Affluent Clients

JOB PURPOSE To grow, maintain and retain a portfolio of private banking customers in line with the segment value propositions, related initiatives and activities aimed at creating value for the client and the bank.

JOB FUNCTIONS

Essential Functions

Proactively promote a relationship-based offering through a primary point of contact, which meets the client expectations by providing personalized financial solutions in line with the client value proposition. Adhere to sound account management principles for optimal credit portfolio management execution (i.e., reduced excesses, unauthorised overdrawn accounts and overdue reviews). Adherence to required compliance, legislative, regulatory, etc. requirements e.g., KYC. Advises customers on lending product selection, by offering solutions suited to their specific needs. Restructures debt for efficiencies through debt consolidation, thereby bringing a customer’s asset base under one roof. Prepare and submit quality credit applications for evaluation and/or approval by Credit, where required or oversees the preparation of credit applications. Conducts credit reviews as and when required. Analyse customers’ financial behaviour, current product holding and short to long term financial needs to identify sales opportunities that are mutually beneficial to the bank and the customer. Ensure the necessary indemnities are in place to receive instructions from the specific client via email or telephone. Apply discretion to act on client instructions within defined mandate and escalate where applicable (e.g., client requests an EFT transfer to be made, jobholder may act on the request if within allocated mandate. Conduct adequate due diligence at deal inception to minimise credit provisions and ensure sustainable bankability of all assets. Conduct ongoing client reviews and ensures effective client service and delivery of own portfolio financial objectives. Educate customers with regards to lending application processes (e.g., vehicle finance, home loans, overdraft, credit card, personal loans, cash, etc.), credit maintenance processes (e.g., annual reviews) and account conduct expectations (e.g., minimum account balances, provision for debit orders and cheque payments, etc.). Ensure that all clients in the portfolio meet the segmentation criteria as per defined parameters. Analyse client’s financial information and formulates solutions on how to respond to a client’s needs and requirements accordingly (e.g., a client is experiencing a cash flow problem). Notify clients timeously of the approval/ decline of credit loan facilities. Explore alternative solutions in the event of declined facilities from Credit where feasible and motivates for arbitration where necessary. Set the example and leads the team in line with the Groups leadership identity, core values and People Promise. Act as the first point of contact for clients.

QUALIFICATIONS

Education

Type of Qualification Field of Study Required/ Preferred And/Or

First Degree Business Commerce Required

Work Experience

Experience Experience Details Required/ Preferred

5-7 years Experience in sales, service, relationship management, credit applications and financial acumen (i.e., proven sales track record in the Financial service industry.) Required

Total number of years' experience 5 years

Behavioural Competencies - Essential

Behavioural Competency Description

Providing Insights Is focused on continuously improving things; provides insights by identifying key issues; makes intuitive judgements

Developing Strategies is focused on developing strategies; thinks in the longer term and anticipates trends; envisages the future and adopts a visionary approach

Producing Output Is focused on activity and works quickly; keeps busy and maintains productivity; is comfortable multi-tasking to produce output

Seizing Opportunities Identifies business opportunities; creates additional sales for future growth; wants to win and outperform competitors

Pursuing Goals Strives to achieve outstanding results; is ambitious and acts with determination; persists through difficulties to achieve results

Interacting with People Is lively and projects enthusiasm; is talkative in making contact; is focused on interacting and networking with people

Establishing Rapport Builds rapport and puts people at ease; is engaging and welcomes people; finds it easy to make friends

Convincing People Is comfortable having to persuade others; shapes opinions by being outspoken; seeks to negotiate with others

Articulating Information Is articulate in giving presentations; is eloquent and explains things well; projects social confidence when articulating information

Meeting Timescales Is target focused and meets deadlines; is punctual and keeps to schedule; is reliable in finishing tasks

Empowering Individuals Motivates individuals by empowering them; seeks to inspire people and groups; gives encouragement to others

Thinking Positively Is optimistic and positive; recovers easily from setbacks and obstructions; is jovial and projects cheerfulness

TECHNICAL COMPETENCIES Competency Group Consumer Banking

Competency Level Competency Description

Banking Process & Procedures 4. Advanced Sound knowledge of the Bank's laid down policies and procedures as it relates to the processing of customer transactions.

Customer Understanding ( Consumer Banking)

4. Advanced The ability to analyse customer needs by engaging with them, analysing their personal financial objectives as well as their current financial position.

Product Knowledge (Consumer Banking)

4. Advanced Knowledge and understanding of the features, benefits and pricing of the products and services on offer to Personal Banking customers across multiple customer segments.

TECHNICAL COMPETENCIES Competency Group Financial

Competency Level Competency Description

Financial Acumen 4. Advanced Knowledge and understanding of costing, budgeting and finance concepts and the understanding and application of related processes and procedures.

TECHNICAL COMPETENCIES Competency Group Governance - Risk - Compliance

Competency Level Competency Description

Risk Identification 4. Advanced The examination of the essential elements of risk such as; assets, threats, vulnerabilities, safeguards, consequences and the likelihood of the threats materialising.

Risk Reporting 4. Advanced The ability to prepare quantitative and qualitative analysis on the risk landscape in the business including interpretation and analysis for use by business users.

TECHNICAL COMPETENCIES Competency Group Procurement

Competency Level Competency Description

Commercial Acumen 4. Advanced The ability to apply expertise to facilitate the commercial details of an agreement, maximising the benefit so that both the internal client and external stakeholder are satisfied with the value.

TECHNICAL COMPETENCIES TECHNICAL COMPETENCIES

SCOPE

People Management:

# Direct Resources Managed # Indirect Resources Managed

This position manages/supervises people 1-3

Managerial Archetype

Financial Responsibility

Sales Revenue Target Responsibility R2,5 million - R5 million

Budget Responsibility

Amount Notes

R2,5 million - R5 million Primary Budget Responsibility

Contact with Others

Contacts Description Resolve customer sales and service-related matters. Analyse clients financial needs to identify sales opportunities that will create value for the customer and the bank. Work with various stakeholders to resolve customer queries.

Business Partner, People & Culture

J o b D e s c r i p t i o n

JOB INFORMATION Job Description Name: Business Partner, People & Culture Recommended Position Title: Business Partner, People & Culture Country / BU Applicability: Group Job Code: 60052036 Job Family: People & Culture Sub-function: People & Culture Business Partnering

JOB PURPOSE To work independently and provide end-to-end People and Culture (P&C) value chain business partner support for relevant portfolio/s, applying specialist knowledge and judgement to resolve complex challenges. To provide business partnering advisory support to business stakeholders within the allocated portfolio/s of responsibility, giving P&C guidance in support of the overall people experience and business objectives in an ever-changing environment.

JOB FUNCTIONS

Essential Functions

Achieve compliance with relevant information governance processes, ensuring that insights gathered to inform decisions maintain individuals' rights to privacy. Act as custodian of CoE business systems, identifying issues related to their usage and initiating the appropriate action with the relevant stakeholders; promoting effective and efficient usage of all P&C systems. Adhere to and advise on the P&C risk and governance framework to ensure that risks are appropriately mitigated in the portfolio/s. Adhere to P&C data policies in line with Standard Bank Group (SBG) data standards so that quality data is consistently and appropriately stored, used and managed. Adhere to SBG data security standards, ensuring compliance with data regulations, data privacy and data protection policies to ensure the organisation processes personal data of data subjects (employees, customers, and other individuals) in a compliant way. Advise business leaders in portfolio/s to ensure that people decisions made in the business do not introduce risk to the business. Co-craft the appropriate organisational architecture required to fulfil business objectives with relevant leaders, taking into account P&C guidelines and practices when providing advice. Collaborate with finance and operations teams regarding workforce planning within work area, confirming compliance with budgetary requirements; contributing to accurate information on costs. Collaborate with P&C Operational Services to deploy services that require execution at a local level, achieving alignment to the larger business requirements and deliver on the People Promise. Connect with different stakeholders to devise solutions and a workable way forward to meet the current and future needs of the portfolio/s. Contribute to the crafting, monitoring and guidance on strategic people metrics per portfolio/s; highlight areas of focus which address current and future needs based on market and environmental trends. Coordinate delivery of group-wide P&C initiatives in the portfolio/s, working closely with CoEs to ensure successful delivery which achieves stipulated objectives. Coordinate the process of job description compilation for the portfolio/s, oversee review and grading and check final job grades meet business needs, whilst ensuring clear Job Owners and approvers are allocated. Create a proactive view of emerging risks in the business area by conducting detailed trend analysis on metrics/indicators; providing a summary view to the business together with potential mitigation plans.

Essential Functions

Demonstrate an understanding of the full P&C value chain and the interrelationships between components, engaging with various stakeholders to enable an effective ecosystem of partners. Engage in the implementation of organisational design and change management initiatives within the portfolio/s to support the successful implementation and acceptance thereof, delivering on the People Promise. Engage with Communities of Expertise (CoEs) and business stakeholders, ensuring Business Partners understand current and future business needs and are able to address these appropriately. Identify and analyse appropriate sources of data, to gain insights on P&C supporting the strategic drivers of the business and/or people experience. Identify potential automation opportunities in the business environment which would improve efficiencies within the area of responsibility; develop the business case in collaboration with the Technology teams and P&C CoE (where relevant) for the acquisition of the technology; ensuring that SBG is able to provide a world-class experience for its employees and deliver on the People Promise. Identify specific portfolio needs, in conjunction with the Strategic Workforce Planning (SWP) CoE, providing input to the tailoring of SWP initiatives to ensure business needs are adequately met and future requirements addressed. Interrogate the appropriate use of data to create insights, through predictive analytics, in order to optimise the solution offering and inform decision making processes. Lead and manage the annual reward cycle, in line with guidelines and area budget, ensuring relevant P&C factors are catered for in planning conducted and distribution of information. Lead area change processes, including change plans and proposals that require union/legal/team and other engagements. Lead or contribute to P&C working streams in own areas or within the broader organisational and/or industry context. Lead the team according to SBG's leadership principles and values, including managing the employee lifecycle from recruitment through to exit, performance management, training and development, discipline and grievance management, retention, reward and people administration to ensure a high-performance culture. Leverage the organisation's data driven workforce insights to support workforce strategy deployment; in support of the People Promise. Monitor adherence to, and implement the relevant technology standards developed by the IT and P&C CoE Functions. Monitor and ensure the accuracy of all people related data within P&C core systems, ensuring changes are processed accurately and timeously. Monitor staff movements relative to cost allocation and headcount; track and monitor key people metrics such as overtime, headcount and training spend; highlighting areas of concern at relevant forums. Monitor the consistent and effective implementation of P&C initiatives, in order to maintain their credibility and support an integrated, personalised workforce experience. Proactively identify downstream impact of data changes and manage, where applicable, with relevant stakeholders. Provide accurate data to influence leave behaviour and compliance in the portfolio/s, reducing high leave accruals. Provide advisory support on the most suitable system to use and basic navigation on P&C systems; refer stakeholders to the relevant toolkits/user guides as required. Provide input into the drafting of a business case for change initiatives, to support the changing needs of the business within the area of responsibility. Provide input into the drafting of Business Continuity Management plans and contingency plans; using several methods (such as focus groups, surveys etc.) within the area of responsibility, as requested, utilising findings to manage inadequacies within the business, whilst providing guidance to resolve these. Provide input into the preparation of the portfolio/s annual budget, ensuring budget is allocated to the correct area/s. Provide recommendations on enhancements to P&C processes, frameworks, initiatives and other toolkit components, to Senior Business Partner Advisors/Strategists and Communities of Expertise (CoEs); to ensure standardised best practice informed by business partnering thought leadership. Provide support to the business in aligning the Business Unit strategy to the broader Business Line and P&C strategy, collaborating with business leader/s to design and plan the communication and implementation thereof.

QUALIFICATIONS

Education

Type of Qualification Field of Study Required/ Preferred And/Or

First Degree Human Resources Required Post Graduate Degree Social Sciences Preferred

Work Experience

Experience Experience Details Required/ Preferred

5-7 years

Knowledge & understanding of the role P&C mgmt plays in enabling business commercial & social relevance, acquired through relevant experience. Demonstrated track record successfully implementing integrated, effective & lasting P&C products/solutions in support of business specific objectives & driving better performance in the businesses. Knowledge & application of best in class P&C impact measures. Experience within a multinational company working with snr mgmt teams in a complex environment.

Required

Total number of years' experience 7 years

Behavioural Competencies - Essential

Behavioural Competency Description

Adopting Practical Approaches Articulating Information Embracing Change Establishing Rapport Exploring Possibilities Interpreting Data Inviting Feedback Managing Tasks Providing Insights Taking Action Team Working Upholding Standards

TECHNICAL COMPETENCIES Competency Group People & Culture

Competency Level Competency Description

Decision Making 2. Proficient Ability to deliver timely, informed solutions that consider data, goals, constraints, risks and end user business needs; finds solutions that are acceptable to diverse groups; can explain the rationale for a decision.

Digital Advocacy 2. Proficient Ability to promote a digital mind-set (e.g. values, principles, and practices) across the organisation, to utilise tools and technologies, that enable the workforce and create value for the business.

Inclusive Facilitation 3. Seasoned Ability to foster a culture of inclusion; develop and maintain internal and external communities of knowledge where multidisciplinary resources collaborate on the development and deployment of P&C solutions.

Integrative Leadership 2. Proficient Ability to lead and blend the right skills of people into teams. Create integrated, strong performing teams with positive chemistry using well defined outcomes, plans and digital technologies in the delivery of solutions.

Organisational Navigation 3. Seasoned Ability to use institutional knowledge and performance monitoring to identify how P&C solutions relate to and impact business lines. Translate vision into meaningful outcomes; obtains team commitment to furthering business impact.

Storytelling 2. Proficient The ability to use the technique of story boards to clearly and effectively communicate insights and/or recommendations to a diverse set of audiences in a way that moves them to action.

TECHNICAL COMPETENCIES

Competency Level Competency Description

TECHNICAL COMPETENCIES

Competency Level Competency Description

TECHNICAL COMPETENCIES TECHNICAL COMPETENCIES TECHNICAL COMPETENCIES

SCOPE

People Management:

# Direct Resources Managed # Indirect Resources Managed

This position manages/supervises people 1-3 1-10

Managerial Archetype

Financial Responsibility

Controllable Expenses (e.g., payroll and other budgeted items

R250 000 - R500 000

Contact with Others

Contacts Description

Org Dev/Bus Transformation Consultants; Change Consultants; etc. - Engage with Consultants to provide necessary requirements and direction in terms of context and solutions. Agree on terms of reference. Ensure governance in terms of procurement. Assessment/Coaching/Training Providers etc. Engage with vendors to provide necessary req. & direction on context & solutions. Agree on terms of ref. Ensure governance in procurement. Advise on general HR or P&C activities on policies, legal etc. Collaborate with CoEs. Provide insights to CoEs. Engage with unions. Business Areas, Peers ' provide guidance/expertise to stakeholders.

Classification: INTERNAL

About us

We supervise the island's financial services industry for compliance with both conduct and prudential requirements, and under the anti-money laundering (AML), countering financing of terrorism (CFT), and countering proliferation financing (CPF) framework. The JFSC is one of the few regulators globally to benefit from the Regulator and the entity Registrar operating under a single financial services commission.

Division: People & Culture

People & Culture’s primary function is to support our people to perform to their best by developing and deploying our People Strategy and all our people activities such as recruitment, advice, payroll, and development. We support the JFSC to be a high performing regulator by creating a culture where our people managers and leaders are inspirational and foster a high performing environment where our people thrive.

Team: People & Culture

As a People and Culture Business Partner you will be a trusted advisor to the organisation, aligning people initiatives with business strategy. You will provide expert guidance on all aspects of the employee lifecycle, support organisational change, and drive initiatives that enhance the colleague experience and support high performance.

Your Role: People and Culture Business Partner (35 Hours Per week/

Permanent/Full time)

As a People and Culture Business Partner, you will effectively support JFSC leaders and people managers to create a leading employment experience, where our people are high performing, embody our values, and enjoy professional and personal development. Your competencies for this role will help you deliver the following outcomes:

• Strengthened organisational capability by delivering initiatives that address current needs and future growth, ensuring long-term resilience and adaptability.

Job Profile: People and Culture Business Partner

To apply for any vacancies at the JFSC, submit an application form along with your CV to careers@jerseyfsc.org

Classification: INTERNAL

• Aligned central people initiatives with divisional business plans to drive high performance and enhance regulatory effectiveness.

• Delivered actionable insights and management information to empower leaders, people managers, and the People & Culture team in executing the people strategy effectively.

• Lead continuous improvement initiatives to evolve our people approach—ensuring it remains progressive, inspiring, and aligned with a high-performance culture.

• Actively manage external partnerships to ensure supplier performance meets strategic and operational expectations.

• Proactive wellbeing, diversity, and inclusion efforts as integral components of the broader People Strategy, fostering a more inclusive and supportive workplace.

• Strong analytical skills with the ability to interpret data, generate meaningful insights, and

drive evidence-based decision-making.

You will add value to the organisation by:

• Actively developing all colleagues to support regulatory effectiveness and position the JFSC as a high-performing organisation.

• Delivering proactive and trusted business partnering, enabling leaders to make informed people decisions that drive performance and engagement.

• Accelerated adoption and integration of People & Culture tools, resources, and development programmes, embedding them into everyday practice to build capability and consistency.

• Providing expert, risk-aware advice on employee relations matters, adding measurable value, mitigating risk, and supporting a leading employment experience.

What will success in this role look like?

• Recognised as a trusted advisor with increased proactive engagement from stakeholders on people related matters.

• Noticeable improvement of performance standards and regulatory effectiveness (measured by strategic KPIs and ‘measures that matter’)

• Increased adoption of P&C tools, resources, and development programmes

Are you suitable for this role?

This role would suit an individual with effective communication and interpersonal skills with the ability to influence and coach colleagues across the JFSC.

Proven HR Generalist experience across a broad range of HR activities and the employee lifecycle with a sound knowledge of Jersey employment legislation and its application are essential. Ideally CIPD (or equivalent) qualified.

The successful candidate will be used to working to required deadlines and can comfortably connect with and guide all stakeholders; from senior leaders to trainees in their first job.

You will have the ability to analyse data effectively to inform decisions and use good judgement when

To apply for any vacancies at the JFSC, submit an application form along with your CV to careers@jerseyfsc.org

Classification: INTERNAL

providing managers and colleagues with advice and guidance. Motivation for continuous learning and development, a flexible approach and an aptitude for teamwork are key requisites for the role. Prior experience and/or a passion for learning and development are desired.

Why us?

Working in the JFSC will enable you to join a team of people who have purpose, passion, and pride. It offers the opportunity to work alongside people, who are passionate about maintaining Jersey’s position as a leading International Finance Centre with high regulatory standards. This clarity on our purpose is incredibly motivating and we leverage our core values of: Excellence, Professionalism, Respect, Integrity, and Teamwork to deliver our work. Our people are proud of their work and their contribution to Jersey. If you are looking to make a difference, have a unique working experience and contribute to a bigger picture, then think JFSC; a diverse team of people who put their hearts and minds into what they do and have some fun along the way!

Job Description

Job Title: Private Client Senior Trust Officer

Reporting to: Client Manager, Whitmill Trust Company Limited, Jersey (“Whitmill”)

Direct reports: None

Job Purpose

To undertake day to day administrative activity associated with a primarily complex casebook of

trust, company and foundation structures being the principal day to day client contact and

driving a client focussed, compliant and commercial approach.

Key Result Areas

• The role holder will undertake day to day relationship management of a primarily complex

client casebook ensuring that client expectations are understood and met and that service

levels are consistently high across the area of responsibility.

• Principal point of contact for clients and other stakeholders associated with personal client

casebook supporting the Private Client Director with regard to wider relationship

management.

• The role holder will work with limited day to day supervision with referral usually for

discretion purposes only.

• The provision of technical support, guidance and effective coaching to less experienced

members of the Whitmill Private Client employee team in the absence of the Client and

Assistant Client Managers driving professional development and consistently high client

service levels.

• Support the Whitmill Private Client Team to meet Key Performance and Risk indicators

measuring personal and Private Client Team performance, delegating responsibilities where

appropriate and helping to manage employees by providing advice, guidance and motivation

to help drive both individual and collective performance.

• An understating of legislation, the regulatory framework and a good working comprehension

of tax matters impacting Whitmill and its client entities / structures helping to ensure that

the business operates compliantly and mitigates any real of potential risks fiduciary or

regulatory risks.

Primary Contacts

• The Whitmill Private Client Manager

• The Whitmill Private Client Directors

• The wider Whitmill Private Client employee team

• Whitmill Client Accounting Team

• Whitmill Compliance Team

Job Description

Revised date 01/09/25

Job Title: Private Client Administrator

Reporting to: Manager, Private Clients

Direct reports: n/a

Job Purpose

To provide trust and company administration services, including client contact in a professional manner and in accordance with regulatory requirements, service levels and company standards so as to meet client expectations.

. Key Result Areas

• Administration of a medium / low risk portfolio of trust and companies and seeking guidance or verification where necessary and assisting with a range of day to day administrative tasks.

• Maintain day to day contact with a portfolio of clients, principally by letter, e-mail and telephone. To enhance and maintain client relationships.

• Liaising with external advisors including investment advisers, asset managers, lawyers, accountants, brokers, tax advisers, auditors and other third parties as necessary regarding client affairs

• Assist with ensuring that all client requests/documentations are completed accurately and in a timely manner, taking action to improve the completeness of data and information

• Plan and prioritise own workload to ensure that target/deadlines are achieved

• Comprehensive annual review of trusts and companies within portfolio

• Closure of accounts per standard checklist

• Company / Compliance procedures and to ensure satisfactory completion to the agreed timescales.

• Ensure all written and verbal communication is of the highest professional standard

• Maintaining records of daily time spent on time billing modules

• Assist with complying with all regulatory and legislative requirements in accordance with the regulatory licenses held by the business, including any codes of practice and regulatory guidance

• Study towards a Trust and Company qualification recognised by the JFSC, such as STEP or ICSA and/or maintain competency by undertaking relevant CPD

• Any other tasks as may be required from time to time

Job Description

Revised date 01/09/25

Primary Contacts

• The Whitmill Private Client Manager

• The Whitmill Private Client Directors

• The wider Whitmill Private Client employee team

• Whitmill Client Accounting Team

• Whitmill Compliance Team

Signature:__________________________ Date:__________________________

Job Description

Job Title: Senior Corporate Administrator

Reporting to: Director of Corporate Services, Whitmill Trust Company Limited, Jersey (“Whitmill”)

Direct reports: None

Job Purpose

To undertake day to day administrative activity associated with a portfolio of Corporate structures

inclusive of Jersey SPVs, Partnerships and ICC/PCC structures and being the principal day to day client

contact and driving a client focussed, compliant and commercial approach.

Key Result Areas

• The role holder will undertake day to day relationship management of a primarily complex client

casebook ensuring that client expectations are understood and met and that service levels are

consistently high across the area of responsibility;

• Principal point of contact for clients and other stakeholders associated with personal client

casebook supporting the Corporate Services Director with regard to wider relationship

management;

• The role holder, will work with limited day to day supervision with referral usually for discretion

purposes;

• The provision of technical support, guidance and effective coaching to less experienced members

of the Corporate Services team and driving professional development and consistently high client

service levels;

• Delegate tasks on own portfolio to more junior members of staff, where appropriate;

• Inputting and arranging payment instructions to be signed in accordance with Whitmill authorised

signatory list;

• Understand the different requirements/process for payments for high-risk clients and sanctions;

• Identify Trigger Events and complete the relevant checklists;

• Analyse WIP for own clients, monitor and manage aged debts and circulate invoices to clients;

• Liaising with intermediaries in respect of own clients (including banks/agents and the JFSC

registry);

• Organise and attend board meetings taking full responsibility for the quorum, board agendas,

circulation of documentation and the preparation of the minute; and

• Support the Whitmill Corporate Services team to meet Key Performance and Risk indicators

measuring personal and Corporate Services team performance, delegating responsibilities where

appropriate and helping to manage employees by providing advice, guidance and motivation to

help drive both individual and collective performance.

Skills, knowledge, expertise:

• Understanding of current local finance industry legislation, regulatory requirements & working

practices;

• 4 years relevant industry administration experience with at least 3 years’ experience in

running own portfolio, preferably with exposure to Corporate clients;

• Studying for or a willingness to study towards a professional qualification (table 4);

• Manages conflicting and demanding deadlines;

• Accepts responsibility; and

• Ability to delegate and coach

Primary Contacts

• The Whitmill Corporate Services Directors

• The Whitmill Corporate Services Team

• Whitmill Client Accounting Team

• Whitmill Compliance Team

• Clients and intermediates

Job Description

Job Title: Corporate Administrator

Reporting to: Senior Corporate Administrator / Director of Corporate Services, Whitmill Trust

Company Limited, Jersey (“Whitmill”)

Direct reports: None

Job Purpose

To assist with the day-to-day administration of a portfolio of corporate structures, including Jersey SPVs,

partnerships, Trusts, and ICC/PCC structures, under the supervision of a Senior Corporate

Administrator, ensuring a high standard of client service and compliance with applicable regulatory

requirements.

Key Result Areas

Assist with the administration of a client casebook, supporting senior members of the team to ensure

client deliverables are completed accurately and on a timely basis;

Act as a supporting point of contact for clients and intermediaries, maintaining professional and

responsive communication;

Prepare and process payment instructions in accordance with internal procedures and authorised

signatory requirements;

Assist with the identification of trigger events and completion of associated compliance and risk

checklists;

Support the maintenance of accurate statutory records and ensure regulatory filings are completed

within required deadlines;

Assist with company secretarial matters, including the organisation of meetings, preparation of agendas

and board packs, and drafting of minutes for routine meetings;

Liaise with intermediaries (including banks, agents and the JFSC registry) in relation to administrative

matters;

Maintain accurate records, monitor outstanding tasks and prioritise workload to meet deadlines;

Assist with KYC/CDD processes, including the collection and review of due diligence documentation in

accordance with regulatory requirements;

Support senior colleagues with periodic reviews, risk assessments and client onboarding processes;

Assist with billing processes, including time recording and supporting the monitoring of WIP and aged

debt; and

Provide general administrative support to the Corporate Services team as required.

Skills, knowledge, expertise:

Basic understanding of the finance industry, corporate structures and regulatory environment (or

willingness to develop this knowledge);

Ideally 1–2 years’ relevant experience in financial services or administration;

Strong organisational skills with the ability to manage multiple tasks and deadlines;

High level of accuracy and attention to detail;

Good interpersonal and communication skills, with the ability to build effective working relationships;

Computer literacy, including experience with Microsoft Office applications;

Willingness to study towards a relevant professional qualification; and

Proactive approach to learning and personal development.

Primary Contacts

• The Whitmill Corporate Services Directors

• The Whitmill Corporate Services Team

• Whitmill Client Accounting Team

• Whitmill Compliance Team

• Clients and intermediates