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Role: Senior Associate (Reward, Employee Relations, Policy & Process)
Location: Guernsey or Jersey
Line of Service: Business Enablement, People Pillar
Grade: Senior Associate
Contracted Hours per Week: 37.5 hours
PwC Channel Islands Overview
At PwC CI, we help you build, accelerate, and sustain momentum in a world that never stops
moving. With our tech-forward and people-empowered network, we provide expert assurance,
tax and advisory services to turn challenges into opportunities. Leveraging deep expertise and
advanced capabilities, we ensure you’re ready for any future, helping you act boldly and achieve
real results.
Job Summary:
As part of the People Operations team, this role plays a crucial part in delivering a great
employee experience to the business by using their knowledge of people policies and procedures
to ensure effective communication across various stakeholder groups, managing expectations
whilst streamlining and simplifying our processes. The role is the Subject Matter Expert for
Employee Relations (ER), Policy and Process.
Responsibilities:
As part of the resource team, this position is dedicated to optimising staff deployment to foster
skill development, cross-project collaboration, and broadened perspectives, all while delivering
valuable expertise to our clients. The successful integration of maximum capacity and firm
growth is essential for the organisation's success. Collaboration, innovation, and a systematic
approach to staffing deployment are core values of our team.
Responsibilities include:
• Coordinating people policies ensuring that all policies are implemented with full
understanding for all employees
• Developing a deep understanding of ER processes ensuring that the Firm complies with
local legislation whilst managing employees fairly and equitably
• Oversight of all ER cases, delegation and tracking
• Monitor and report on themes arising from ER cases, ensuring that records are up to
date and accurate.
• Ensure relevant leaders within the firm are upskilled and supported to handle ER
matters as they arise.
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• Developing a deep understanding of housing & work permits ensuring compliance with
local legislation whilst supporting employees
• Support with other key areas within the People Operations team, ensuring legal and
regulatory compliance.
• Compliance with regulatory requirements and supporting with reporting.
• Other associated tasks and support as part of the People Operations team.
• Assisting in the maintenance of Employee Contracts
• Contribute to Career Coach and Leadership training
Direct Reports:
This role reports to:
• Human Capital Manager (Diversity & Inclusion, Systems, Reward, Policy Lead)
There are no direct reports into this role
Qualifications & Certifications:
• CIPD Level 3 or above (or equivalent).
• We are unable to provide a work permit for this role. Candidates must hold their own
right to work in Guernsey or Jersey.
Skills & Experience Required:
Essential skills:
• Experience in development and implementation of HR policy & programmes
• Experience of HR technologies (e.g. Workday)
• Experience of employee relations and case management
• Experience of Reward (comp & benefits)
• Understanding of housing, work permit & visa requirements
Desirable skills:
• Understanding of employment laws and regulations in BCI
• Experience in competitor reward analysis & benchmarking
• Experience in budgeting and forecasting
• Experience of project management
• Experience of managing investigations relating to employment issues
• Experience in reporting and analytical skills
• Ability to handle pressure and manage conflicting demands
• A professional and resourceful approach and an ability to build rapport at all levels
Travel Requirements:
As part of a cross-island team, this role may require occasional travel between the islands and
may occasionally require further travel.
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The skills we look for in our people:
All our people need to demonstrate the skills and behaviours that support us in delivering our
business strategy. This is important to the work we do for our business, and our clients. These
skills and behaviours make up our global leadership framework, Evolved PwC Professional.
The Evolved PwC Professional focuses on two core behaviours: Trusted Leadership and
Distinctive outcomes. Trusted Leadership is underpinned by core behaviours that Inspire,
Empower and Evolve, and Distinctive outcomes is underpinned by behaviours that Champion,
Build and Deliver.
Diversity:
We work in a changing world which offers great opportunities for people with diverse
backgrounds and experiences. We seek to attract and employ the best people from the widest
talent pool as well as those who reflect the diverse nature of our society. We aim to encourage a
culture where people can be themselves and be valued for their unique strengths. Creating value
through diversity is what makes us strong as a business. https://pwc.to/2vY6KZm.