Operations Analyst

(permanent and full time)

Job summary An opportunity has arisen to join a fast growing wealth management firm, as part of their investment team. The role would suit a bright graduate or school leaver with a couple of years’ work experience, wanting to progress their career in operations and risk management. They must be a self-starter and able to demonstrate excellent organisational and communication (written and verbal) skills. Attention

to detail is an imperative. IT skills, including being adept at learning new software, are a must. As a

small team we require someone with a positive attitude, a sense of humour and the discipline to undertake administrative tasks, as they arise. The successful applicant will be hard working and

sociable; with a drive for accuracy and a love of problem solving.

Duties and Responsibilities will include;

Settling trades, reconciliation of transactions, investigating and resolving inconsistencies

Content management of Affinity’s investment systems

Collation and analysis of portfolio data

Supporting client management, including account opening and related administration,

production of performance and tax reports, payments and FX

Contribute to the automation of operational routines and processes

Testing of new software and input into ongoing development

Qualifications and skills

Must have “Entitled for Work” status i.e. minimum of 5 years residency in Jersey

A focus on getting things right first time

An appreciation of the concepts relating to risk management

Experience in using technology as a change agent to improve efficiency

Intermediate or advanced knowledge of Microsoft Excel and familiarity with the MS Office suite

Initiative, an ability to organise and a desire to work in an entrepreneurial environment

Engagement with financial markets and portfolio management services, including an interest

in responsible and sustainable investing

Willingness to study for an investment qualification

Salary and Benefits We strive to build a diverse, inclusive and equitable workplace. All permanent employees of Affinity are entitled to an attractive benefits package including pension, private healthcare and participation in a

well-being program.

We support and encourage learning. Days may be long, but the work is interesting and challenging. We

enjoy what we do and have fun doing it.

Contact Please send your CV and a short covering email for the attention of: ana@affinitypw.com

1

JOB DESCRIPTION

Job Title:

Covid Liaison Co-Ordinator

Reports to:

Director of People

Department:

People Team

Hours:

25 per week

Working Pattern:

Monday to Friday – 9:00 to 13:00, with flexibility to work additional hours as required, which may include weekend days, to meet the needs of the role, patients, employees, volunteers and the charity

Contract Type:

4 Month – Fixed Term Contract

General

Jersey Hospice Care is an independent charity which provides palliative care services within the community and the hospital, as well as through the King Centre and In-Patient Unit facilities. All services benefit from a well-resourced multi-professional team with skills and expertise in palliative and end of life care. These services are provided at no cost to the patient or their family.

Job Summary

The post holder will provide administrative support to the Head of People and Director of Palliative Care Services in Covid related activities.

The postholder will be the key contact for patients, employees and volunteers who are impacted by COVID, post initial escalation to the Head of People and Director of Palliative Care Services. The post holder will co-ordinate COVID related activities as instructed.

The job description is not exhaustive and the post-holder will be expected to undertake any other responsibilities in line with the role as required.

2

Job Context

The post holder will be based at the main Clarkson House site and remote working may be required to work between the hours of 9:00 and 17:00, with flexibility to meet the needs of the role, patients, employees, volunteers and the Charity.

Nature and Scope of Role

The accountabilities of the role will include but are not limited to the following areas:

1. Administration 2. Communication 3. Other

In addition, the post holder is required to operate in adherence to the values and principles of Jersey Hospice Care. 1. Administration

• Provide administration support for COVID related activities.

• Ensure all documentation is collated, filed and recorded as required, including but not limited to personal data, forms and signed privacy notices by maintaining an efficient and accurate centralised filing system, in relation to COVID, patient, employee and volunteer personal data.

• Prepare and complete risk assessments for all COVID related cases, including those for Travel, In Direct Contact, Direct Contacts and Positive Cases.

• Record patient, employee and volunteer details onto the Government of Jersey Health and Community Services online portal to enable swabbing to take place.

• Observe and maintain strict confidentiality with regards to patient, employee and volunteer records and information in line with the requirements of the Data Protection Law.

• Ensure out of hours swabbing rota is complete requesting cover of swabbing sessions as required.

2. Communication

• Liaise and report all COVID cases to the Head of People and Director of Palliative Care Services.

• Provide clear communications to patients, employees and volunteers in relation to current Government of Jersey guidance, including advice on isolation, travel and testing requirements.

• Prepare and send patient, employee and volunteer appropriate communications and updates to include forms for completion to those impacted by COVID.

• Ensure all requested / required information has been provided and regularly chasing outstanding actions, documentation or personal data.

• Co-ordinate and maintain communication with team members about fortnightly workforce swabbing, ad-hoc surveillance swabbing and daily routine swabbing as required.

• Provision of guidance and/or information to patients, employees and volunteers in accordance with Jersey Hospice Care’s COVID Standard Operating Procedures.

3

• Responsible for escalation of COVID queries to the Head of People and Director of Palliative Care Services.

• Responsible for contacting patients, employees and volunteers impacted by COVID, whether directly or indirectly, to obtain full details of case and contacts within Jersey Hospice Care.

• Responsible for the liaison with other Teams within Jersey Hospice Care to arrange deep cleaning of rooms/ offices and spaces if and as instructed.

• Responsible for contacting patients, employees and volunteers who may be identified as an indirect or direct contact to advise them of actions that need to be taken.

3. Other

• Provision of regular and ad-hoc COVID related MI, to the Head of People and Director of Palliative Care Services.

• Calmy and efficiently manage COVID related incidents and contingencies with the lowest level of disruption.

• Adhere to Jersey Hospice Care’s infection and prevention control procedures at all times.

• Adhere to Jersey Hospice Care’s COVID Standard Operating Procedures if and when on site.

• Ensure knowledge of current Government of Jersey guidelines and restrictions are maintained and up to date at all times.

• Any other duties which are consistent with the duties and responsibilities of the post as requested – this may include contacting patients, employees and volunteers to obtain full details of case and contacts within Jersey Hospice Care and arranging deep cleaning of rooms/offices/spaces used.

• Adhere to all Jersey Hospice Cares policies and procedures.

GENERAL DUTIES

In addition to the key job responsibilities detailed in this job description all employees at Jersey Hospice Care are expected to comply with the general duties detailed below:

Infection Prevention and Control - Maintain a clean, safe environment, ensuring adherence to Jersey Hospice Care’s standards of cleanliness, hygiene and infection prevention and control. Safeguarding - Jersey Hospice Care is committed to safeguarding and promoting the welfare of adults, children and young persons. All employees are therefore expected to behave in such a way that supports this commitment. Foundation Level Safeguarding Training will be provided to all non-Clinical employees and all Clinical employees will be required to attend Safeguarding training in line with the Intercollegiate Document recommendations (RCN, 2018). Information Governance - Jersey Hospice Care has undertaken to ensure that it meets its obligations to comply with the Data Protection (Jersey) Law 2018 and other guidance and standards of confidentiality and information security. All employees have an individual responsibility for creating accurate records of their work and for making entries into and managing all records effectively in line with policies and procedures and to ensure Jersey Hospice Care meets its legal, regulatory and accountability requirements.

Governance - Actively participate in governance activities to ensure that the highest standards of care and business conduct are achieved.

4

Health & Safety - Ensure a safe working environment and be aware of responsibilities under the Health and Safety at Work (Jersey) Law 1989, taking appropriate action in the event of an accident to patients, employees, self or any other person in the work area. To co-operate fully in discharging the policies and procedures with regard to health and safety matters. Whilst the aim of Jersey Hospice Care is to promote a co-operative and constructive view of health and safety concerns in the organisation, all employees must be aware that a wilful or irresponsible disregard for safety matters may give rise to disciplinary proceedings. Volunteers – All employees have an individual responsibility to recruit, train and support volunteers as appropriate, to achieve Jersey Hospice Care objectives, making best use of volunteers and to minimise costs.

OTHER INFORMATION

Data Protection - Applications made in respect of this position will remain confidential, those that are unsuccessful will be kept for a period of 12 months from date of receipt at which point they will be destroyed. The application of the successful candidate will be kept on their personnel file for three years post termination of employment. For further explanation see Appendix A ‘fair processing statement’. Equal opportunities statement - Jersey Hospice Care is committed to eliminating discrimination and encouraging diversity amongst our workforce. We demonstrate commitment to equality and fairness for all in our employment and do not discriminate on the grounds of gender, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion or age. We oppose all forms of unlawful and unfair discrimination.

Jersey Hospice Care operates a strict no smoking policy.

NB: Although this is a comprehensive job description, you may be required to undertake other duties assigned by the Organisation in response to organisational or service demands.

PERSON SPECIFICATION

Covid Liaison Coordinator

Essential Criteria for selection Desirable Criteria for selection

Qualifications and Training

• A good level of formal education including GCSE (or equivalent) in English and Mathematics at grade C or above

Knowledge and Experience

• Proven administration experience

• Experience of working within a team

• Demonstrate an understanding of Data Protection

• Awareness of Government of Jersey Covid requirements and restrictions

• Previous experience of working in a Charity or Healthcare setting

• Previous experience as a PA / Secretary or HR

5

Administrator

Technical abilities

• Solid knowledge and experience of Microsoft packages including Office 365, Teams, Word, Excel and Outlook

• Experience of maintaining key MI

Personal attributes

• Highest levels of confidentiality and integrity with the ability to build trust

• Excellent written and verbal communication skills with the ability to communicate effectively with patients, employees and volunteers at all levels

• Ability to maintain and record accurate data

• A proactive approach with ability to use own initiative

• Flexible approach to changing demands of workload

• Works well as part of a team

• Ability to prioritise own workload effectively to meet deadlines and manage competing demands

• Excellent interpersonal skills with the ability to build and maintain good working relationships

• Good organisational skills

• Accuracy with a good eye for detail

JERSEY HOSPICE CARE BACKGROUND

Specialist Palliative Care Team – The Specialist Palliative Care Team works collaboratively with all healthcare professionals island wide to ensure patients and their families receive expert advice and support in relation to palliative and end of life care in all community settings whether this is at home, in nursing and residential care homes or in hospital. The team will adopt a multidisciplinary approach to ensure that it provides complex symptom management and holistic care in order to provide patients with the optimum quality of life possible. King Centre - The King Centre provides wellbeing services based on a rehabilitative approach that support patients affected by life limiting illnesses to enable them to live life as fully as possible, alongside their illness. The King Centre Team offers a comprehensive range of day services, including day hospice, physiotherapy and complementary therapies. These services are provided by skilled practitioners through individual and group activities and are based upon the personal priorities, goals and needs of each patient. In Patient Unit – The In-Patient Unit comprises of twelve single en-suite bedrooms and provides specialist 24-hour, individualised care with the aim of maintaining independence and dignity in a caring and supportive environment. Care is delivered by experienced, specialist Registered Nurses and Health Care Assistants, working with other members of the multi-disciplinary team, to ensure a holistic approach to the care of patients and their families.

6

Children & Young People Services - The Children & Young People Services are designed to support children and families with the challenges that having a life-threatening condition can bring. The CYP multidisciplinary team ensures each child and young person will have bespoke care, tailored to their individual medical, emotional, cultural, religious and spiritual needs. However long or short a child’s life may be, Jersey Hospice Care’s is there to support every member of the family, every step of the way. Bereavement & Emotional Support Service – The Bereavement & Emotional Support Service offers free, confidential counselling and support to anyone in the community who has suffered a loss, regardless of the nature of the bereavement. Both life limiting illness and grief following a loss can have a huge emotional impact. Our service is made up of a small team of qualified and experienced counsellors and trained volunteer bereavement support workers. Education, Learning and Development Team - The Education, Learning and Development Team co- ordinate a broad range of academic and competency-based education programmes to support our employees irrespective of which department they work in to ensure competence and confidence in their roles. We also deliver external education across Jersey’s health and social care community which focus on the principles and practice of palliative and end of life care. The overall aim is to achieve Island wide excellence in standards from a single point of education delivery.

Retail - There are two Jersey Hospice Care shops; a town shop in St Helier and a country shop in St Ouen, both operated by Jersey Hospice Care Retail Limited a wholly owned subsidiary trading company of Jersey Hospice Care. The shops are important sources of income, as well as providing a vital contact with the Island community.

Income Generation team - Are responsible for generating efficient, effective sustainable income for now and for the future. Notable key fundraising events are Million Pound Lottery, Condor Ferries’ Dragon Boat Festival, 5000 Club and Christmas Tree collections. Volunteers - Jersey Hospice Care depends on the generous support of a large body of volunteers who assist in a wide range of roles across all areas of the charity. These include helping in the shops, Day Hospice, In Patient Unit, Community Bereavement Service, fundraising and garden.

Support Services - The Support Services’ employees are responsible for: People activities and support; administration tasks and projects; accounts management; reception; housekeeping; and our catering services. They provide support to Council, the Executive Team and Senior Management, and are the first point of call for those ringing or calling at Jersey Hospice Care. They are vital to the smooth running of the charity.

7

APPENDIX A Privacy Notice – Employees of Jersey Hospice Care Who we are? We are Jersey Hospice Care (Jersey Charity Number 30), a charity that provides specialist palliative care for everyone who requires it, irrespective of cause.

We are also a Data Controller, as specified in the Data Protection (Jersey) Law 2018, in relation to any personal data you provide to us. We take the privacy and security of your personal data very seriously. This privacy policy sets out how we do that. Why we collect your personal data? We collect personal data for various reasons. These reasons will differ based on the types of personal data we collect and also how we use it. Reasons will include:

• We collect and hold contact information, such as your name, address and telephone number so that relevant correspondence can be sent to you or so you can be contacted in case of an emergency.

• We will ask for details, including name and telephone number, of people you would like to be contacted in case of an emergency.

• We collect and hold bank account details such as your bank account number and sort code so that your salary can be paid to you.

• We will collect information on tax contributions you have paid whilst employed by us so that the relevant tax authorities can be informed.

• We will collect information on Social Security contributions you have paid whilst employed by us so that the relevant authorities can be informed.

• We will hold information on file relating to your performance and attendance.

• We will hold copies of sick notes that you provide to us.

• We will hold copies of any references that were provided as part of your recruitment.

• Closed Circuit Television (CCTV) is in operation within certain areas of Jersey Hospice Care premises and your image may therefore be captured. This is for your security and the security of other visitors or service users.

When do we collect your personal data?

• During the recruitment process such as when you complete a job application.

• At times throughout your employment such as when you change your address, the bank account you would like your salary paid into or if other relevant personal data changes and you inform us.

• When you fill in any forms. For example, if you are involved in an accident on our premises and we need to fill in an accident form on your behalf.

• You may also wish to take advantage of the private medical insurance or pension which Jersey Hospice Care offers as part of its employment package. This will involve the provision of personal data some of which, in the case of medical insurance, will be sensitive information as it relates to health.

8

What personal data do we collect? Personal data is any information that might allow you to be identified, such as your name, address, date of birth, credit card details, I.P. address, photo or video image or voice recording. Some information you provide may also be classified as sensitive such as personal data relating to your health and wellbeing. Types of personal data we collect will include:

• Name.

• Address and other identifying information.

• Telephone numbers and email addresses.

• Bank account details such as bank account number and sort code.

• Tax contributions.

• Social Security contributions.

• Your image, such as those captured by Closed Circuit TV (CCTV) or if you consent to us using your image in promotional material.

• Medical information contained within any sick notes you have provided to us.

• Notes from appraisals and performance reviews. What do we use your personal data for? As with why we collect personal data and what personal data we collect, there are many uses of personal data that we collect. These include:

• To comply with any legal obligation to which Jersey Hospice Care is subject to such as the passing of personal data to relevant Tax authorities.

• To ensure that we are meeting any contractual obligations Jersey Hospice Care has, such as the collection and processing of bank account details so that we can pay employees.

• To contact next of kin in case of an emergency.

• To develop our employees through training and education.

• To manage employee’s performance through formal appraisals.

How do we protect your personal data? We take the matter of data security very seriously. We will treat your personal data with the utmost care and will take all steps to protect it. These include:

• Training and education of employees on aspects of Data Protection

• Access to systems which contain personal data is limited to only allowing employees that need access.

• A wide range of technical security measures including firewalls to safeguard from cyberattack.

How long do we keep your personal data for? We will only keep personal data for as long as is necessary for the purpose for which it was collected. This is known as the retention period. The retention schedule containing all retention periods is available on SharePoint. At the end of the retention period your personal data will be deleted. Who has access to your personal data? Any Jersey Hospice Care employees member or representatives, permanent or temporary, who come into contact with your information, must be aware of and adhere to the requirements of the Data Protection (Jersey) Law 2018. We will not sell or rent your personal data to third parties. Access to personal data is restricted to only members of employees who need access to that information.

9

Lawful basis for collecting personal data In the circumstances where Jersey Hospice Care is required to use personal data, we will only do this if;

• We have gained consent from you to use your information for a specific purpose or purposes such as direct marketing of our products and services or fundraising events.

• To comply with a legal obligation to which Jersey Hospice Care is subject to.

• It is necessary to the performance of a contract you have entered into with us.

• It is necessary for the legitimate interests of Jersey Hospice Care to process your personal data, but our legitimate interests do not outweigh your rights.

Sharing your personal data The sharing of personal data is strictly controlled by law. There are circumstances where the sharing of information is valid. Jersey Hospice Care protects itself financially through the application of certain types of insurance such as income protection insurance. In order to do this some personal data, such as name and salary, is shared with our insurers. This is in order to provide the relevant level of protection and also for the relevant pay out to be made in the event of an insurance claim. Not all insurance policies taken out by Jersey Hospice Care will involve the passing of personal data to a third party. Personal data can also be shared to a third party if:

• Where we have been instructed to do so by law

• Where we believe the reasons for sharing are so important, they override our obligation of confidentiality. Such as to support the investigation and prosecution of offenders or to prevent serious crime.

• Where we are legally required to do so. What are your rights in relation to your personal data? Under the Data Protection (Jersey) Law 2018 you have certain legal rights in relation to how your personal data is processed. These are:

• Right of Access (We have to tell you if we have your personal data, what it is used for and let you have access if you request it, which is known as a Subject Access Request).

• Right to Rectify (We have to correct your personal data if you request us to).

• Right of Erasure (If we do not have a lawful basis for holding your information, for instance we are relying on your consent and you withdraw that consent, then we have to delete your personal data).

• Right to Restriction (If you want us to stop processing your personal data but do not want it deleting).

• Right of Portability (If you request us to give you your personal data in a common, machine readable format).

• Right to Object (You can object to your personal data being used for direct marketing, including profiling for direct marketing or being processed for scientific / historical research or statistics).

Under the new Data Protection law, you have the Right of Access to the personal data that we have collected and processed about you. This right includes both the right to know if we have collected personal data on you and also the right to see what personal data we have collected.

10

In most cases, it is likely that we would be able to deal with any requests to see personal data we hold on you in an informal way. For example, if you want to see a single, specific document, this would be fulfilled at the time the request is made. If a request is made to see lots of different documents or, for example, the information also contains the personal data of another individual, this is likely to be more complex and therefore requires a more formal request. This is known as a Subject Access Request. If you wish to make a Subject Access Request, this should be done in writing, either by post or email and can be sent to either of the following addresses: Governance Team, Jersey Hospice Care, Mont Cochon, St Helier, Jersey JE2 3JB or email: GovernanceAndQualityTeam@jerseyhospicecare.com You can also contact us about anything else relating to your personal data. Your right to lodge a complaint with a supervisory authority If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Office of Information Commissioner. You can contact them by calling +44 (0)1534 716530 or go online to: https://oicjersey.org/online-enquiry/#/complain/form

1

JOB DESCRIPTION

Job Title:

Head of Fundraising and Communications

Reports to:

Director of Operations and Business Development

Department:

Income Generation Team

Hours:

Full time 37.5 hrs per week

Working Pattern:

Monday to Friday - core working hours with flexibility to meet the needs of the role and Jersey Hospice Care and to attend events outside of normal working hours

Contract Type:

Permanent

General Context

Jersey Hospice Care (“JHC”) is an independent registered charity which provides palliative care and end of life services within the hospice building at Mont Cochon, in patients’ homes, the community and at Jersey General Hospital. These services are provided at no cost to patients or their families. JHC relies on fundraising and donations to provide more than 45% of the funds required to deliver our services.

The Income Generation (“IG”) Team is also responsible for promoting JHC across the local community to raise awareness of our services to families and to engage a wide variety of stakeholders in income generation and volunteering activities.

The IG Team currently raises income of c£2.3 million through a range of fundraising activities including events, the Million Pound Lottery, corporate partnerships, a major donor programme, grants, raffles, appeals and “in memory” giving. We believe there is potential to grow across many of these areas, and this will be particularly vital as we develop plans to extend our services and facilities to support children and young people over the next 24 months. The Income Generation Team currently comprises: Events Community Engagement, Income Generation, Digital Communications and Communication and Engagement Officers.

Job Summary

The Head of Fundraising and Communications will be responsible for growing both the team and income to realise JHC’s ambitious future plans for both adult and children’s services.

The Head of Fundraising and Communications, will be responsible and accountable for the leadership and direction of fundraising and communications, ensuring that voluntary income grows sustainably to meet ambitious budgets through outstanding supporter engagement. The

2

post holder will also lead the charity’s external communications, in print and digital, including oversight of the website, social media, printed material and media engagement.

The post holder will be a key point of contact within and spokesperson for the charity, communicating effectively and liaising regularly with key internal and external stakeholders, leading and managing team members, encouraging all staff to be ambassadors for the charity and developing relationships with key major donors and prospects.

Specific Responsibilities

The accountabilities of the role will include but are not limited to supporting the following areas:

1. Strategic Development 2. Fundraising 3. Communications 4. Leadership and People Management 5. Project Butterfly Campaign

1. Strategic development

• To devise and implement a fundraising strategy to achieve significant growth in net income over the next 3 years and beyond

• To devise and implement a communications strategy (working hand in hand with the fundraising strategy) which identifies key target audiences and shapes key messages that will drive greater awareness of our services and our need for voluntary income

• To ensure the above are based on a full assessment of JHC’s vision and strategic objectives, potential and resources

2. Fundraising

• To achieve and maintain IG income and expenditure within agreed budgets, taking early corrective action where necessary

• To ensure current major events, including inter alia the Million Pound Lottery and Dragon Boat Festival, maximise potential income and networks for the longer term

• To work with the IG Team to inspire and develop new income-generating initiatives and to diversify funding sources

• To identify, engage and secure donations from existing and potential major individual donors, managing key relationships personally based on tailored stewardship plans

• To develop and implement a comprehensive corporate partnership programme that maximises opportunities with Jersey-based companies

• To build relationships with and ensure a systematic approach to grant applications

• To oversee the provision of all donor requirements for reporting and monitoring

• To develop and grow a regular giving programme based on long-term commitments

• To ensure that JHC fully promotes legacy giving

• To ensure online fundraising is effective and maximised

• To effectively utilise the skills and experiences of volunteers for fundraising

• To generate monthly and quarterly reports tracking progress against agreed objectives (as required) to the Executive Committee and Board

3

• To ensure that all activities are compliant with the laws and regulations, including, Data Protection, Health and Safety, Office of the Information Commissioner, and Jersey Gambling Commission, keeping abreast of all developments and guidelines

3. Communications

• To ensure the charity presents a powerful and positive profile to all our key external audiences

• To work with clinical colleagues to ensure that patients and families are appropriately communicated with and represented in all communications

• To ensure the charity’s website, social media, print and all other forms of external communications, through all media channels, are appropriate, up to date and present consistent messages

• To build excellent working relationships within JHC and to lead by example in demonstrating that all JHC staff are ambassadors for the charity

4. Leadership and People Management

• To inspire, lead, manage and motivate the IG Team to achieve individual and team aims and objectives

• To regularly review and appraise individual and team competencies and performance

• To arrange for appropriate training and development activities

• To act as mentor and coach, as appropriate, to build on the strengths and experience of team members

• To encourage and maintain a supportive and happy working environment which attracts, retains and motivates high quality and high performing staff

• To recruit and support fundraising staff and volunteers to meet growth objectives, ensuring new recruits are welcomed within the team

• To lead by example, encouraging and ensuring strong communication and collaboration within the IG Team and between the IG Team and other departments within JHC

• To maximise cross departmental collaboration, working closely with others who have potential input in fundraising

5. Project Butterfly Campaign

We are in the early stages of developing a project, “Project Butterfly”, and associated fundraising campaign to extend our services and facilities to children and young people. The Head of Fundraising and Communications, will work with any external consultant and the Chief Executive to:

• Manage the fundraising campaign alongside “business as usual” income generation and communication, without adversely affecting annual revenue fundraising target income

• Engage with and steward major donors

• Engage with internal and external stakeholders around key messages and Project Butterfly communications strategies

4

In addition, the post holder is required to operate in adherence to the behaviours, values and leadership principles of Jersey Hospice Care.

GENERAL DUTIES

In addition to the key job responsibilities detailed in this job description all employees at Jersey Hospice Care are expected to comply with the general duties detailed below: Infection Prevention and Control - Maintain a clean, safe environment, ensuring adherence to Jersey Hospice Care’s standards of cleanliness, hygiene and infection prevention and control. Safeguarding - Jersey Hospice Care is committed to safeguarding and promoting the welfare of adults, children and young persons. All employees are therefore expected to behave in such a way that supports this commitment. Foundation Level Safeguarding Training will be provided to all non-Clinical employees and all Clinical employees will be required to attend Safeguarding training in line with the Intercollegiate Document recommendations (RCN, 2018). Information Governance - Jersey Hospice Care has undertaken to ensure that it meets its obligations to comply with the Data Protection (Jersey) Law 2018 and other guidance and standards of confidentiality and information security. All employees have an individual responsibility for creating accurate records of their work and for making entries into and managing all records effectively in line with policies and procedures and to ensure Jersey Hospice Care meets its legal, regulatory and accountability requirements. Governance - Actively participate in governance activities to ensure that the highest standards of care and business conduct are achieved. Health & Safety - Ensure a safe working environment and be aware of responsibilities under the Health and Safety at Work (Jersey) Law 1989, taking appropriate action in the event of an accident to patients, employees, self or any other person in the work area. To co-operate fully in discharging the policies and procedures with regard to health and safety matters. Whilst the aim of Jersey Hospice Care is to promote a co-operative and constructive view of health and safety concerns in the organisation, all employees must be aware that a wilful or irresponsible disregard for safety matters may give rise to disciplinary proceedings.

Volunteers – All employees have an individual responsibility to recruit, train and support volunteers as appropriate, to achieve Jersey Hospice Care objectives, making best use of volunteers and to minimise costs.

5

OTHER INFORMATION

Data Protection - Applications made in respect of this position will remain confidential, those that are unsuccessful will be kept for a period of 12 months from date of receipt at which point they will be destroyed. The application of the successful candidate will be kept on their personnel file for three years post termination of employment. For further explanation see Appendix A ‘fair processing statement’. Equal opportunities statement - Jersey Hospice Care is committed to eliminating discrimination and encouraging diversity amongst our workforce. We demonstrate commitment to equality and fairness for all in our employment and do not discriminate on the grounds of gender, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion or age. We oppose all forms of unlawful and unfair discrimination.

Jersey Hospice Care operates a strict no smoking policy. NB: Although this is a comprehensive job description, you may be required to undertake other duties assigned by the Organisation in response to organisational or service demands.

PERSON SPECIFICATION

Head of Fundraising and Communications

Essential Criteria

Desirable Criteria

Experience

• Significant fundraising and/or business development experience in a commercial environment with excellent track record of success

• Experience of developing strategies and successfully converting strategy into delivery

• Significant experience of managing teams and being responsible for effective performance management, leadership and motivation

• Experience of managing marketing communications and PR functions and delivering targeted promotional campaigns

• Educated to 1st Degree level or equivalent in a fundraising, marketing, finance or business development related subject

• Evidence of further leadership development

• Experience of working with and supervising volunteers

Knowledge, skills and abilities

• Ability to think and plan strategically

• Ability to understand donor “journeys” and how to utilise these to effect good donor acquisition and long-term support

• Knowledge and understanding of the importance of supporter care

• Excellent organisational and planning skills

• Highly numerate

• Knowledge of website development

• Knowledge of online giving and digital fundraising strategies

• Knowledge of fundraising database(s) and the principles of utilising data for fundraising purposes

6

• Sound knowledge of all regulatory and best practice requirements relating to fundraising and marketing

• Sound working knowledge of Word, Outlook and Excel

Communication & interpersonal skills

• A strong and effective leadership style with an ability to inspire and motivate teams and individuals to achieve excellent results

• Excellent verbal and written communication skills

• Excellent interpersonal skills with the ability to influence and persuade a wide range of individuals and audiences

• Ability to network, to build and maintain effective working relationships with key supporters and Trustees

• A strong presenter to large and small audiences of varying make up

• Good team player

Personal qualities/ attributes

• Empathy for the work and values of Jersey Hospice Care

• Positive, enthusiastic, self-motivated

• Results-driven and committed to achieving excellence

• Creative and entrepreneurial

• Excellent attention to detail

• Ability to multi-task

• Strong time management skills

• Ability to work under pressure and to deadlines

Miscellaneous

• Willingness to work flexibly including some unsocial hours (evenings and weekends)

Senior System Support & Development Analyst, Guernsey or Jersey

Ready to join our award winning global team? We're looking for a Senior System Support &

Development Analyst to join our global Application Support team.

In this role, you'll work closely with the Strategy Programme Management team, IT colleagues and

third parties to provide innovative solutions in the development, support and maintenance of the

firm's business applications.

If you're an experienced, solution focused and proactive analyst looking for a new challenge, we'd

really like to hear from you.

Main duties and responsibilities

• Support, on-going development and maintenance of business-line applications (both internally

developed and vendor-specific)

• Work with clients, third parties, the Strategy Programme Management team, and IT colleagues

to help identify requirements and deliver enhancements and changes to the business

• Design, implement and deliver solutions, with associated training and knowledge handover

• Research and develop existing or new technology to enhance offering to the business and our

clients, as well as for the IT team

Experience, skills & technical knowledge required

• At least five years in a team responsible for providing support and administration of business

applications

• Able to demonstrate and communicate ability and experience in an analytical role within a Legal

or Financial Services environment

• Able to demonstrate successful delivery of complex projects and effective management of

suppliers, consultants and other third-parties

• Proven track record in delivering, developing, supporting and integrating complex business

applications for medium/large organisations

• Creative and analytical thinker with strong proactive problem-solving skills able to work alone or

as part of the team

• Programming and support skills in T-SQL, SQL Reporting Services, SQL Analysis Services and SQL

Data Warehousing

• Basic knowledge of programming languages such as .NET Framework, Visual Basic and tools like

Visual Studio would be advantageous

• Knowledge of legal sector technology such as iManage Work, Elite 3e, Intapp (Open, Time,

Integrate) and Viewpoint are highly desirable, but training can be given for the right candidate

• Experience in delivering client-facing and business to business solutions would be beneficial as

this is a space which is growing rapidly

• Microsoft Azure cloud and any experience in migrating and transitioning from on premises to

cloud technologies is valuable

• Educated to 'A' level or degree standard or can demonstrate significant knowledge gained

through experience in a similar working environment. The degree subject should preferably be IT

related, but exceptions can be made if the right experience is demonstrable

At Mourant, we nurture a culture of inclusivity and mutual respect, where people of all backgrounds

and experience are equally empowered to reach their full potential. We believe in attracting,

developing and enabling a diverse workforce. If you understand the importance of exceptional client

service and share the same passion for our values, we'd really like to hear from you.