Job Description

Role: Onboarding Adviser

Location: Alderney (working from home), Guernsey, Jersey

Line of Service: Client Lifecycle

Grade: Senior Associate

Contracted Hours per Week: 37.5 hours

Housing Status Required: Local (Alderney, Guernsey), Entitled to Work/Entitled (Jersey)

PwC Channel Islands Overview

PwC is a highly dynamic professional services firm offering Advisory, Tax, Audit and other

assurance services to a large portfolio of international and local clients. The Channel Islands

firm employs 600+ staff in offices across Jersey, Guernsey and Alderney and is part of an

international network of 151 PwC firms employing over 364,000 staff.

Job Summary:

This role plays a crucial part in enhancing the effectiveness and efficiency of our Client

Onboarding experience. The primary focus of this position is to serve as a relationship

coordinator, bridging the gap between our business (cross-Line of Service Engagement Teams

and their Clients) and our KYC Operations Team. The Onboarding Adviser will use their

knowledge of the firm's AML/CFT policies and Client Acceptance procedures to ensure smooth

communication across these stakeholders, managing their expectations in order to streamline

and simplify how we obtain KYC data and ensure that our engagement teams are fulfilling their

requirements relating to Client and Engagement procedures.

Responsibilities:

Responsibilities include:

• Respond effectively to all AML related queries relating to procedures, policy and respective systems for KYC.

• To communicate with engagement teams to keep them updated with onboarding status,

escalating any issues early and proactively solving problems for these teams.

• Guide clients and engagement teams throughout the KYC process to obtain all the

necessary documentation needed to satisfy the AML requirements and to pass this

information to the CoE.

• To act as a conduit between the KYC Operations Team and the client/engagement

teams to ensure correct interpretation of the KYC requirements and to simplify the

requests which are made of the administrators/clients.

• Demonstrate quality and technical expertise by acting as the first point of contact for the

CoE for queries and/or additional outreach on a KYC profile to ensure outreach is only

conducted if needed - leveraging existing data and local industry knowledge.

• Take ownership for charging all time spent on onboarding work to relevant WBS codes

to provide relevant and accurate management information regarding the onboarding

process. It is expected that this role will be chargeable.

Direct Reports:

This role reports to:

● KYC & Onboarding Managers

There are no direct reports into this role.

Qualifications & Certifications:

● AML certificate / other similar relevant qualifications could be beneficial.

Skills & Experience Required:

Essential skills:

● Understanding of KYC, financial regulatory environment and AML risk implications.

● Understanding of legal structures of various client types.

● Experience in managing client relationships / client risk / AML or KYC roles.

● Ability to build strong relationships with diverse teams.

● Confident in escalating issues when necessary.

● Ability to work to KPIs and be accountable for output.

Desirable skills:

● Knowledge of compliance monitoring processes.

● Knowledge of quality standards and expectations and implementation of these in their

daily role.

● Understanding of client structures and regulatory needs.

● Experience with complex regulatory conditions.

● Strong communicator with the ability to work as part of the client facing team. ● Being able to influence change in processes and be proactive in finding solutions where

requirements are unclear. ● Ability to think digitally about problems and suggest solutions using technology to drive

efficiencies.

Travel Requirements:

Some travel may be required from time to time.

The skills we look for in our people:

All our people need to demonstrate the skills and behaviours that support us in delivering our

business strategy. This is important to the work we do for our business, and our clients. These

skills and behaviours make up our global leadership framework, The PwC Professional.

The PwC Professional focuses on two core behaviours: Trusted Leadership and Distinctive

outcomes. Trusted Leadership is underpinned by core behaviours that Inspire, Empower and

Evolve, and Distinctive outcomes is underpinned by behaviours that Champion, Build and

Deliver.

Diversity:

We work in a changing world which offers great opportunities for people with diverse

backgrounds and experiences. We seek to attract and employ the best people from the widest

talent pool as well as those who reflect the diverse nature of our society. We aim to encourage a

culture where people can be themselves and be valued for their unique strengths. Creating

value through diversity is what makes us strong as a business. https://www.pwc.co.uk/diversity