Job Description

For our client, the Onboarding Support Manager plays a critical role in managing the Client Lifecycle team and concentrating on Client and Engagement Acceptance. In addition to finding and resolving problems amongst systems like Source/CES, Salesforce, KYC Hub, and Fenergo, the role entails managing the first point of contact for Engagement teams and promoting consistency in policies, methods, and controls across three lines of service.

In addition to coordinating with the KYC and global acceptance teams and guaranteeing data quality, the role involves managing technical difficulties on acceptance systems. In addition, the position entails monitoring information platforms, supervising report authoring, and making sure acceptance questionnaires are current. Along with managing connections with internal stakeholders, outsourced companies, and local internal audits, the role also entails leading on Acceptance and KYC UAT.

The ideal candidate would have abilities such as managing client risk, issue solving, prioritising, workflow management, and collaboration with team members. Experience in quality management, understanding client structures, Salesforce experience, creating systems reports, and knowledge of risk management rules are all desirable talents. 

Interested? to find out more, please get in touch today.