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Job Description
Role: Senior Associate – Change Management
Location: Jersey or Guernsey
Line of Service: Business Enablement – Transformation and Technology
Grade: Senior Associate
Contracted Hours per Week: 37.5
PwC Channel Islands Overview
PwC is a highly dynamic professional services firm offering Advisory, Tax, Audit and other
assurance services to a large portfolio of international and local clients. The Channel Islands
firm employs 600+ staff in offices across Jersey, Guernsey and Alderney and is part of an
international network of 151 PwC firms employing over 364,000 staff.
Job Summary:
The Senior Associate in the Tech and Transformation (T&T) Pillar at PwC Channel Islands
plays a pivotal role in supporting digital transformation initiatives. This role is embedded within
the Business Enablement function, working closely with project managers, technology leads,
and business stakeholders to ensure successful adoption of new systems, processes, and ways
of working.
Responsibilities:
The T&T team at PwC Channel Islands is focused on embedding digital into the heart of the
firm. The team supports enterprise-wide transformation projects, and change managers play a
key role in navigating organisational change. The team values collaboration, innovation, and a
structured approach to delivering sustainable change.
Responsibilities include:
• Collaborate with the project delivery team to support the successful delivery of
technology solutions that align with our firm's strategy of being a leading technology-
enabled professional services firm.
• Develop and execute change management strategies aligned with project goals,
including stakeholder engagement, communications, training, and resistance
management.
• Identify key stakeholders and build tailored engagement plans to ensure buy-in and
support throughout the change lifecycle.
• Design and deliver clear, targeted communications to support user adoption and
minimise disruption.
• Identify training needs and ensuring delivery of required training.
• Conduct change impact assessments and readiness evaluations to inform planning and
mitigate risks.
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• Collaborate with project teams to embed change management into project delivery and
compliance with internal change management policies and procedures.
• Track adoption metrics and feedback to continuously improve change interventions and
report on success criteria.
• Stay up to date with PwC and industry best practices and trends in change
management, technology, and transformation to continuously enhance our change
management approach.
• Support wider project implementation tasks as required.
Direct Reports:
This role reports to:
• Senior Manager
There are no direct reports into this role.
Qualifications & Certifications:
• Bachelor's degree in a relevant field (e.g., business, technology, organisational psychology) or equivalent practical experience.
• Relevant professional qualifications such as Prosci (or equivalent).
Skills & Experience Required:
Essential skills:
• Experience in change management, ideally within a professional services or technology-
driven environment.
• Strong communication, stakeholder management, and facilitation skills. Ability to work
across multiple projects and adapt to changing priorities.
Residential Status:
• Entitled to Work/Entitled (Jersey)
• Permanent Resident or Family Resident Permit Holder
Travel Requirements:
• Up to 25%
The skills we look for in our people:
All our people need to demonstrate the skills and behaviours that support us in delivering our
business strategy. This is important to the work we do for our business, and our clients. These
skills and behaviours make up our global leadership framework, Evolved PwC Professional.
The Evolved PwC Professional focuses on two core behaviours: Trusted Leadership and
Distinctive outcomes. Trusted Leadership is underpinned by core behaviours that Inspire,
Empower and Evolve, and Distinctive outcomes is underpinned by behaviours that Champion,
Build and Deliver.
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Diversity:
We work in a changing world which offers great opportunities for people with diverse
backgrounds and experiences. We seek to attract and employ the best people from the widest
talent pool as well as those who reflect the diverse nature of our society. We aim to encourage a
culture where people can be themselves and be valued for their unique strengths. Creating
value through diversity is what makes us strong as a business. https://pwc.to/2vY6KZm.