Document no: JD007

Version no: 4

Job Title: Property Manager – Block Management Reports to: Senior Property Manager Location: 31-33 New Street, St Helier, Jersey

Job Summary:

Block properties provides individuals and families with a lock-up-and-go housing solution

with increased security, reduced property maintenance, shared recreational areas and

access to a housing community.

As part of the Property Management team, the Property Manager – Block Management,

will focus on multi-owner, communal areas, shared utilities and shared building

maintenance property structures. This role will include overseeing the management,

maintenance and development of the properties by working closely with the owners and

contractors. The primary objective is to ensure the smooth and efficient running of the

property portfolio while providing a high standard of service to owners.

This role will integrate with the surveyance and accounts departments and include cross

collaboration with other property managers.

Key Responsibilities:

1. Property Management:

• Oversee day-to-day management of block properties.

• Conduct inspections to assess maintenance needs, health and safety compliance

and overall condition of the properties.

• Handle owner inquiries, complaints and requests promptly and professionally,

striving to maintain high levels of owner satisfaction.

• Coordinate and manage property repairs, renovations and maintenance activities,

ensuring timely completion and cost-effectiveness.

• Maintain accurate and up-to-date property records, including services charges and

maintenance history.

• Arrange and lead AGM’s

2. Owner Relations:

• Act as secondary point of contact for owners, address their concerns and resolving

any issues that may arise.

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Version no: 4

• Manage transitioning and due diligence processes for new owners.

• Carry out any administrative duties e.g., minutes of meetings for AGM’s and

Director’s meetings.

3. Financial Management

• Assist to collect service charges, review and approve contractor invoices, and

manage financial transactions related to the properties.

• Assist to collect arrears, taking appropriate action to minimise financial losses.

• Collaborate with the accounts team to ensure that all transactions are accurately

processed, to prepare financial and management reports and analysis relating to

the properties for the owners.

4. Compliance and Regulation

• Ensure properties meet the health and safety requirements.

• Understand and adhere to company policies and procedures, including AML and

GDPR obligations and undertake regular in-house training.

• Remain vigilant and report any regulatory suspicions including AML and GDPR

breaches in a timely manner to the MLRO.

5. Internal Responsibilities

• Maintain a pro-active approach to identifying new and progressing existing

business opportunities.

• Support the business with identifying high risks to the business in a timely manner.

• Strive to work effectively and efficiently, minimising operational costs where

possible.

• Carry out any tasks that may be reasonably required to improve management of

properties.

• Undertake any other reasonable tasks in line with skills and knowledge for this

position.

Qualifications and experience:

• Educated to 5 GCSE’s minimum

• Minimum 2 years’ experience in property management or similar role

• Good understanding of property law and health and safety regulations in Jersey

• Experience of the management and administration of co-ownership companies and

associations preferred

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• Demonstrable experience in using MS Office365

• Solid understanding of risk management relating to properties

• Valid driving licence

Skills and behaviours:

• Ability to prioritise competing tasks

• Demonstrate integrity and honesty

• Intellectual curiosity and ability to see bigger picture

• Be able to share your vision to motivate and inspire others

• Make tough decisions

• Excellent communication at all levels

• Excellent time management and organisational skills

• Use your initiative and imagination with confidence

• Ability to work independently and unsupervised

• Driven to be the best you can

• Likes technological change and process improvement

• Wants to make a difference to the business

• Analytical and detailed mind

• Self-motivated, self-started but also a team player

SandpiperCI Limited

Registered Address: 7-11 Britannia Place, Bath Street, St Helier, Jersey, Channel Island, JE4 8NB

Job Title: Food Retail Merchandising Supervisor

Department: Food Retail

Location: Multi-site Position Type: Permanent

Reports to: Head of Process and Compliance

Travel Required: Yes

Budget Responsibility: No Management Responsibility:

No

JOB DESCRIPTION

ROLE OVERVIEW

• Oversee and manage the merchandising activities in a food retail setting.

• Ensure the products are displayed and marketed in an appealing and organized manner to attract customers and maximize sales.

Overall, the Food Retail Merchandising Supervisor plays a critical role in creating an attractive and customer- friendly shopping environment. By effectively managing visual merchandising, product placement, inventory, pricing, and team management, they contribute to enhancing the overall shopping experience, driving sales, and achieving business goals.

KEY RESPONSIBILITIES

• Visual Merchandising: Developing and implementing effective visual merchandising strategies to create visually appealing displays that showcase products attractively. This includes designing and arranging product displays, signage, and promotional materials to enhance the overall shopping experience and drive sales.

• Product Placement and Layout: Planning and determining the placement and layout of products within the store. This involves considering factors such as product categories, customer flow, and promotional strategies to optimize visibility and facilitate easy navigation for customers. Ensuring that products are properly stocked, labelled, and priced.

• Inventory Management: Collaborating with the inventory management team to ensure accurate stock levels and availability of products. Monitoring inventory turnover and implementing strategies to minimize stockouts and overstock situations. Conducting regular audits and stock checks to maintain accurate inventory records.

• Pricing and Promotions: Collaborating with the pricing team to establish competitive and profitable pricing strategies for products. Planning and executing promotional activities and sales events to drive customer traffic and increase sales. Analysing pricing trends and competitor activities to make informed pricing decisions.

• Team Management: Supervising and leading a team of merchandisers and ensuring they are properly trained and motivated. Assigning tasks, providing guidance, and conducting performance evaluations. Ensuring compliance with company policies, procedures, and visual merchandising standards.

• Market Research and Analysis: Conducting market research to stay updated on industry trends, customer preferences, and competitor activities. Analysing sales data and customer feedback to identify opportunities for improvement and growth. Making recommendations for product assortment, placement, and promotional strategies based on market insights.

SandpiperCI Limited

Registered Address: 7-11 Britannia Place, Bath Street, St Helier, Jersey, Channel Island, JE4 8NB

• Collaboration with Cross-functional Teams: Collaborating with other departments, such as marketing, operations, and purchasing, to ensure alignment and coordination in merchandising activities. Communicating with store management and staff to gather feedback and insights on customer preferences and product performance.

KEY OUTPUTS

• Holds themselves accountable;

• Builds positive relationships with colleagues;

• Creates a positive working environment;

• Shows a positive attitude towards SandpiperCI and their Brand or business area;

• Asks for help if they are unsure of anything that has been asked of them;

• Focuses on solutions, not problems;

• Delivers excellent customer service;

• Challenges others constructively;

• Takes ownership of own learning and development;

• Keeps up to date with new processes and procedures;

• Uses feedback to develop skills and move forward;

• Is aware of business targets and works towards them.

KNOWLEDGE, SKILLS & EXPERIENCE

• Good general education;

• Current First Aid at Work Certificate (Preferred);

• Current Food Hygiene Certificate (Preferred);

• Effective time-management skills;

• Excellent coaching and development skills;

• Strong interpersonal skills;

• Patience and the ability to remain calm in stressful situations;

• Ability to receive feedback and act on it, when necessary;

• Ability and willingness to acquire job-related skills and knowledge through self-development and by learning from others;

• Ability to work on own initiative and under pressure to meet tight deadlines;

• Ability to apply additional effort to ensure company goals are achieved;

• Sensitivity and understanding;

• Good attention to detail;

• Background in Visual Merchandising (preferred);

• Minimum 2 years retail role experience (preferred).

Employees working within SandpiperCI must adopt these standards.

Please sign below to confirm that you have read and understood this Job Description.

Employee Signature: Date: