ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

We are currently seeking a full-time Assistant HR Manager to join us in Jersey.

About us

Accuro is an award-winning, independent, trust and private office company with 200+ employees across offices in Jersey, London, Geneva and Mauritius. We are part of Opera Group Limited, a privately held group of fiduciary, corporate, and fund administration businesses majority owned by entrepreneur Stephen Lansdown CBE (co-founder of Hargreaves Lansdown) and the family office of Tom Scott . We pride ourselves on being a progressive force for good for our clients, our staff and our industry. Opera’s growing portfolio includes Accuro, Amber (now Oak Bahamas), HFL, Meritus and Oak, with operations across eight jurisdictions: Bermuda, Geneva, Guernsey, Isle of Man, Jersey, London, Mauritius and The Bahamas. The group administers assets totalling $81bn. For more information, please visit: https://www.operalimited.com/

About the role

The Assistant HR Manager supports the delivery of HR strategy across multiple jurisdictions, including Jersey, London, and the Isle of Man. Working closely with the Senior HR Manager, the role is responsible for providing guidance across the full employee lifecycle, including employee relations, recruitment, learning and development, and HR operations.

The Assistant HR Manager will build strong relationships with key stakeholders and contribute to the development of HR initiatives that support business growth, employee engagement, and organisational change.

Key responsibilities include:

General Administration

• Manage the full employee lifecycle including onboarding, probation, performance management, learning and development, and offboarding etc.

• Lead new joiner onboarding processes and develop tailored induction programmes for a seamless integration into our workplace culture.

• Maintain HR systems data ensuring timely updates and accurate reporting.

Employee relations

• Build strong relationships with employees and management and become the first point of contact for general HR queries.

• Provide guidance on employee relations matters, ensuring fair and consistent processes are followed in line with Company policies and procedures, and escalate complex matters to the Senior HR Manager.

ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

• Ensure compliance with employment legislation across the various locations and remain up to date with any changes.

• Draft, review, and update HR policies and procedures to ensure consistency and compliance across Jersey, London, and Isle of Man.

Workplace planning, talent and recruitment

• Work closely with the Senior HR Manager to forecast talent needs based on business growth, succession planning, and client needs.

• Oversee end-to-end recruitment processes and ensure a positive candidate experience throughout (i.e., timely feedback and offer approvals, seamless interview processes).

• Build strong and lasting relationships with recruitment agencies, ensuring alignment with values and goals, to attract the best talent.

Learning and development (L&D)

• Support the L&D strategy by conducting learning needs analyses and assist with annual budget forecasting.

• Manage L&D costs in accordance with the allocated budget and arrange bookings where necessary.

• Arrange and deliver training initiatives across the various offices.

• Promote the use of learning platforms and encourage a culture of continuous learning and development.

• Support leadership development and succession planning through tailored learning and development pathways.

HR systems and reporting

• Consider ways in which HR processes can be streamlined and improved to add more value in other areas.

• Provide HR systems training to new joiners as part of the onboarding process.

• Identify people related trends and risks through data analysis and reporting, recommend new strategies and encourage data-driven decision making.

Payroll

ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

• Manage the monthly payroll processes for the various locations and collaborating with the finance teams, and outsourced providers.

• Ensure accurate and timely submission of payroll data, including new joiners, leavers, and changes to terms.

Other

• Support employee engagement initiatives, including surveys, action planning, and cultural initiatives.

• Supervise and coach junior HR team members to support team development and knowledge sharing.

• Support the performance management and reward cycles annually across the various locations, including analysis of compensation data against benchmarks, recommendations, performance trends etc.

• Support organisational change initiatives and participate in HR projects aligned to people strategy.

About you

• Previous experience in a HR generalist role, ideally within the financial services industry.

• Experience supporting multiple jurisdictions (UK, Crown Dependencies or similar) is desirable.

• Strong knowledge and understanding of Jersey and UK employment law.

• Understanding of HR best practice across the full employee lifecycle.

• Demonstrated experience in handling employee relations matters.

• Excellent interpersonal and communication skills.

• Strong problem-solving skills and conflict resolution techniques.

• Ability to manage multiple priorities and work under pressure.

• Ability to demonstrate a high level of discretion, integrity and professionalism.

• Proactive and hands-on approach.

• Proficiency in Microsoft Office and HR systems (i.e. Hibob, TeamTailor).

Salary

Competitive salary.

ASL International Recruitment Limited 22-24 Seale Street, St Helier, Jersey, JE2 3QG (Registered Office) + 44 (0) 1534 500000 Registered Company GST No 0101275 Registered Jersey No. 95590

Benefits

• Career development opportunities and a structured career progression pathway

• Non-contributory pension scheme

• Private medical insurance

• Discretionary performance bonus

• Regular social and sports events sponsored by the Company

JOB DESCRIPTION

Job title

Payroll Administrator

Reports to

Payroll Supervisor

Reporting to this position

None

Location of work

Co-operative House

Date effective from:

Version: Role Branding: 3

Role Purpose The Payroll Administrator will ensure payroll processing duties are conducted

in a timely, efficient and accurate manner.

The primary function is to support payroll supervisor, ensuring pay is processed

correctly and on-time.

Society’s Vision To make a real difference to the communities we serve

Society’s Mission To develop and protect long-term member value

Society’s Values COOPERATION: embracing the co-operative principles in everything we do.

OPENNESS: honesty and trustworthy in what we say and how we behave. Being

prepared to listen.

PASSION: pride in our business, determination to succeed, radiating positive energy.

EMPOWERMENT: providing opportunity, encouraging contribution and involvement, believing in our people.

RECOGNITION: ensuring our colleagues are appreciated, valued and rewarded for their achievements.

MAIN AREAS OF RESPONSIBILITY

Duties:

• Deal with day-to-day colleague salary, payroll, time and attendance queries.

• Manage the main payroll inbox with all queries.

• Support the Payroll Supervisor to process the payroll service across both jurisdictions in the end-to-end payroll process. Have the ability to process end-to-end payroll in the absence of the Payroll Supervisor if required.

• Chase managers for signing off weekly timesheets, and missing payroll information where necessary.

• Support the Payroll Supervisor with creating, maintaining and updating all payroll processes.

• Responsible for the administration of the Society’s Time and Attendance system, inputting medical certificate dates and calculating the STI value.

• Supports the HR Business partners with all leaver holiday calculations.

2

• Administers the inputting of Society leavers into the HR database.

• Input all colleague changes and variations to contract into the HR database.

• Administer employee benefits including colleague health care system and support queries.

• Maintain a 4 weekly payroll file for all new starters, leavers, Tax rate changes, contract changes, pension.

• Administrates the pension scheme with all new starters, leavers, and amendments throughout a colleague’s life cycle.

• Run pension reports at the end of a pay period to be sent to the external providers.

• Administers the values of the pension payment for every pay period with finance.

• Any other duties as required by the business.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge

• Systems knowledge

• Working knowledge of following programmes: MS Word, Excel, PowerPoint, and Access

• Experience of using the Internet, and an email and electronic calendar system

Skills

• Ability to prioritise and organise own work

• Time management skills

• Attention to detail

Personal Attributes

• The ability to achieve high performance and strict deadlines

• Excellent communication and interpersonal skills

• The ability to manage in a pressurized environment

• Ability to demonstrate an understanding of The Society Aims and Values

JOB DESCRIPTION

Job title

Learning & Development Assistant

Reports to

People and L&D Business Manager

Reporting to this position

No direct reports

Location of work

Guernsey / Jersey Support Office

Date Effective from: February 2026

Role Purpose

(Areas of Responsibility)

To provide timely, accurate and effective support to the L&D team.

Providing a wide range of vital L&D administration and support.

Ensuring all training activities are executed in an organised and

efficient way and in line with the L&D Strategy.

Society’s Vision To make a real difference to the communities we serve

Society’s Mission To develop and protect long-term member value

Society’s Values COOPERATION: embracing the co-operative principles in everything

we do.

OPENNESS: honesty and trustworthy in what we say and how we

behave. Being prepared to listen.

PASSION: pride in our business, determination to succeed, radiating

positive energy.

EMPOWERMENT: providing opportunity, encouraging contribution

and involvement, believing in our people.

RECOGNITION: ensuring our colleagues are appreciated, valued and

rewarded for their achievements.

Main Areas of Responsibility

• Support the L&D Officers with the effective delivery of the Learning and Development Strategy

• Assist in the delivery of training and development programmes based on the needs of the L&D

officers, organisation and individuals

• Assist the L&D Officers with Producing training material for in-house courses

• Liaise with L&D Officers, stakeholders, and People business partners to assist with programmes that

are satisfactory to all relevant parties in the organisation, such as, trading teams, marketing, finance,

IT, Care and Funeral and where appropriate engage with external providers Commented [NC1]: This could be condensed into above

2

• Help L&D Officers, line managers and in store trainers solve specific training problems, either on a one

to one basis or in groups

• Ensure all documentation is accurate and kept up to date in

adherence to legal compliance and data protection

• Booking colleagues on First Aid, Fire Marshall and any other relevant H&S training

• Ensure all administration tasks are completed effectively and accurately

• Assist in Producing monthly KPI’s for all training activities

• Maintain and respond to e-mails in the L&D and Inductions Mailbox

• Ensure that all data, including training records on the relevant L&D platforms are up to date,

maintained, and input accurately

• Develop and maintain strong and effective working relationships with colleagues across the business

and external training providers

• Support the L&D team with various projects such as Project Retail, Careers Fairs and Customer Service

• Assist with the distribution and maintaining of Uniforms

COMPETENCIES AND SKILL SET

• Interpersonal skills that enable you to work with people at all levels of an organisation

• Basic Presentation Skills

• Ability to demonstrate the society’s Mission, Vision and Values

• Written and spoken communication skills that allow you to inform and advise clearly

• A good customer-focused background

• Strong teamworking skills and a collaborative approach to learning, both face-to-face and remotely

• Administration, organisation and planning skills to assist the team, manage your time and to meet

deadlines and objectives

• Proactive, enthusiastic and innovative approach to work

• Proficient computer skills, specifically, Excel and Powerpoint

• Demonstrate a positive and committed attitude

PERSONAL ATTRIBUTES;

• Flexible, confident and friendly team member

• Ability to communicate positively and effectively

• Able to work to deadlines with focus on results and quality of service at all times

• Enthusiastic and self motivated MEASURES OF PERFORMANCE:

• Evidence of completion of administration to the standards set

• Feedback from L&D team and stores

• Feedback is positive/few customer complaints

1

Role: Senior Associate (Reward, Employee Relations, Policy & Process)

Location: Guernsey or Jersey

Line of Service: Business Enablement, People Pillar

Grade: Senior Associate

Contracted Hours per Week: 37.5 hours

PwC Channel Islands Overview

At PwC CI, we help you build, accelerate, and sustain momentum in a world that never stops

moving. With our tech-forward and people-empowered network, we provide expert assurance,

tax and advisory services to turn challenges into opportunities. Leveraging deep expertise and

advanced capabilities, we ensure you’re ready for any future, helping you act boldly and achieve

real results.

Job Summary:

As part of the People Operations team, this role plays a crucial part in delivering a great

employee experience to the business by using their knowledge of people policies and procedures

to ensure effective communication across various stakeholder groups, managing expectations

whilst streamlining and simplifying our processes. The role is the Subject Matter Expert for

Employee Relations (ER), Policy and Process.

Responsibilities:

As part of the resource team, this position is dedicated to optimising staff deployment to foster

skill development, cross-project collaboration, and broadened perspectives, all while delivering

valuable expertise to our clients. The successful integration of maximum capacity and firm

growth is essential for the organisation's success. Collaboration, innovation, and a systematic

approach to staffing deployment are core values of our team.

Responsibilities include:

• Coordinating people policies ensuring that all policies are implemented with full

understanding for all employees

• Developing a deep understanding of ER processes ensuring that the Firm complies with

local legislation whilst managing employees fairly and equitably

• Oversight of all ER cases, delegation and tracking

• Monitor and report on themes arising from ER cases, ensuring that records are up to

date and accurate.

• Ensure relevant leaders within the firm are upskilled and supported to handle ER

matters as they arise.

2

• Developing a deep understanding of housing & work permits ensuring compliance with

local legislation whilst supporting employees

• Support with other key areas within the People Operations team, ensuring legal and

regulatory compliance.

• Compliance with regulatory requirements and supporting with reporting.

• Other associated tasks and support as part of the People Operations team.

• Assisting in the maintenance of Employee Contracts

• Contribute to Career Coach and Leadership training

Direct Reports:

This role reports to:

• Human Capital Manager (Diversity & Inclusion, Systems, Reward, Policy Lead)

There are no direct reports into this role

Qualifications & Certifications:

• CIPD Level 3 or above (or equivalent).

• We are unable to provide a work permit for this role. Candidates must hold their own

right to work in Guernsey or Jersey.

Skills & Experience Required:

Essential skills:

• Experience in development and implementation of HR policy & programmes

• Experience of HR technologies (e.g. Workday)

• Experience of employee relations and case management

• Experience of Reward (comp & benefits)

• Understanding of housing, work permit & visa requirements

Desirable skills:

• Understanding of employment laws and regulations in BCI

• Experience in competitor reward analysis & benchmarking

• Experience in budgeting and forecasting

• Experience of project management

• Experience of managing investigations relating to employment issues

• Experience in reporting and analytical skills

• Ability to handle pressure and manage conflicting demands

• A professional and resourceful approach and an ability to build rapport at all levels

Travel Requirements:

As part of a cross-island team, this role may require occasional travel between the islands and

may occasionally require further travel.

3

The skills we look for in our people:

All our people need to demonstrate the skills and behaviours that support us in delivering our

business strategy. This is important to the work we do for our business, and our clients. These

skills and behaviours make up our global leadership framework, Evolved PwC Professional.

The Evolved PwC Professional focuses on two core behaviours: Trusted Leadership and

Distinctive outcomes. Trusted Leadership is underpinned by core behaviours that Inspire,

Empower and Evolve, and Distinctive outcomes is underpinned by behaviours that Champion,

Build and Deliver.

Diversity:

We work in a changing world which offers great opportunities for people with diverse

backgrounds and experiences. We seek to attract and employ the best people from the widest

talent pool as well as those who reflect the diverse nature of our society. We aim to encourage a

culture where people can be themselves and be valued for their unique strengths. Creating value

through diversity is what makes us strong as a business. https://pwc.to/2vY6KZm.

1

Role: Human Capital Manager (Employee Relations, Policy, Absence & Wellbeing Lead)

Location: Guernsey or Jersey

Line of Service: Business Enablement

Grade: Manager

Contracted Hours per Week: 37.5

PwC Channel Islands Overview:

At PwC CI, we help you build, accelerate, and sustain momentum in a world that never stops

moving. With our tech-forward and people-empowered network, we provide expert assurance,

tax and advisory services to turn challenges into opportunities. Leveraging deep expertise and

advanced capabilities, we ensure you’re ready for any future, helping you act boldly and achieve

real results.

Job Summary:

This role operates as a Human Capital (HC) Manager within the People Operations area of the

wider People Pillar. As part of the People Operations team, this role will lead on Absence,

Wellbeing, Employee Relations and People Policy, and will have oversight of other key areas

within the employee lifecycle. This role interacts and collaborates with all other HC teams, such

as HC Business Partners, Digital, Learning and Development, Talent Acquisition, HC Risk &

Quality, and may lead on ad hoc strategic initiatives. Working and collaborating with other

internal functions across our business enablement teams is expected.

Responsibilities:

The key focus is on delivering high quality people solutions, in support of the People Strategy,

aligned to the business areas and firm business strategy.

• Delivering on an annual cycle of key initiatives, as well as driving efficiencies by bringing

together a strong HC knowledge base, and an innovative mindset.

• Working with the wider People Operations team to gain broad understanding of the

function and leading the team to deliver great results.

Responsibilities include:

Manage Absence:

• Manage Sickness Absence monitoring and processing

• Manage Parental Leave

• Manage Extended Leave and Remote Working

• Develop a Wellbeing Strategy in collaboration with Wellbeing committee

• Input into career coach training

2

• Report on Absence in line with the firm’s risk and quality framework

Manage Employee Relations (ER) and Policy:

• Manage ER processes, ensuring the firm complies with local legislation as well as its own

policies, and aligns with the network and other member firms as required.

• Report on ER in line with the firm’s risk and quality framework

• Ensure training and upskilling of Leaders to support ER processes

• Manage the Employment Manual renewal

• Oversee contractual updates, ensuring the firm remains compliant

Direct Reports:

This role reports to:

• People Operations Lead

Reporting to this role:

• Senior Associate – Absence and Wellbeing

• Senior Associate - ER, Policy & Process

Additionally, there is some supervision of virtual team members who provide administrative

support through our external provider, TCS.

Qualifications & Certifications:

• CIPD Level 5 or above (or equivalent).

Skills & Experience Required:

Essential skills:

• Experience of managing employee relations and case management.

• Experience in the use and continuous development of HR technologies (e.g. Workday).

• Experience in coaching and managing coach development.

• Experience of developing and implementing Wellbeing strategy.

• Experience managing the employee lifecycle.

• Ability to handle pressure and manage conflicting demands.

• A professional and resourceful approach and an ability to build rapport at all levels.

• Understanding of employment laws and regulations in BCI.

Desirable skills:

• Experience in development and implementation of HR policy & programmes.

• Experience of relocating employees between different jurisdictions.

• Experience in designing and delivering learning and development relevant to the role, eg

coach training.

3

Travel Requirements:

Managing a cross-island team, this role may require travel between the islands and may

occasionally require further travel.

The skills we look for in our people:

All our people need to demonstrate the skills and behaviours that support us in delivering our

business strategy. This is important to the work we do for our business, and our clients. These

skills and behaviours make up our global leadership framework, Evolved PwC Professional.

The Evolved PwC Professional focuses on two core behaviours: Trusted Leadership and

Distinctive outcomes. Trusted Leadership is underpinned by core behaviours that Inspire,

Empower and Evolve, and Distinctive outcomes is underpinned by behaviours that Champion,

Build and Deliver.

Diversity:

We work in a changing world which offers great opportunities for people with diverse

backgrounds and experiences. We seek to attract and employ the best people from the widest

talent pool as well as those who reflect the diverse nature of our society. We aim to encourage a

culture where people can be themselves and be valued for their unique strengths. Creating value

through diversity is what makes us strong as a business. https://pwc.to/2vY6KZm.

1

Role: Human Capital Senior Associate (Absence and Wellbeing)

Location: Guernsey or Jersey

Line of Service: Business Enablement, People Pillar

Grade: Senior Associate

Contracted Hours per Week: 37.5 hours

PwC Channel Islands Overview

At PwC CI, we help you build, accelerate, and sustain momentum in a world that never stops

moving. With our tech-forward and people-empowered network, we provide expert assurance,

tax and advisory services to turn challenges into opportunities. Leveraging deep expertise and

advanced capabilities, we ensure you’re ready for any future, helping you act boldly and achieve

real results.

Job Summary:

As part of the People Operations team, this role plays a crucial part in delivering a great

employee experience to the business by using their knowledge of people policies and procedures

to ensure effective communication across various stakeholder groups, managing expectations

whilst streamlining and simplifying our processes. The role is the SME for Absence and

Wellbeing.

Responsibilities:

As part of the resource team, this position is dedicated to optimising staff deployment to foster

skill development, cross-project collaboration, and broadened perspectives, all while delivering

valuable expertise to our clients. The successful integration of maximum capacity and firm

growth is essential for the organisation's success. Collaboration, innovation, and a systematic

approach to staffing deployment are core values of our team.

Responsibilities include:

• Oversight and approval of employee absence by monitoring and approving sickness

requests in Workday and liaison with Payroll to ensure the appropriate pay adjustments

are made as required, monitoring special leave, ensuring consistency in the application

of the compassionate leave guidelines, and supporting other types of leave, for example

Extended Leave, Unpaid Leave, and Remote Working.

• Oversight of the parental policy and leave, by liaising with expectant parents, ensuring

risk assessments are conducted as appropriate and the process for taking a period of

parental leave is applied fairly and consistently, ensuring compliance to local legislation.

• Oversight and accountability for wellbeing support, including occupational health,

liaison with external providers to support return to work, and workplace adjustments.

2

• Responsible for ensuring the firm has relevant information in relation to medical

conditions and disabilities and that employees are given the relevant support to succeed.

• Assisting in the maintenance of Employee Contracts.

• Contributing to the processing of Internal Transfers and Contractual Changes.

• Support the Global Mobility process, interacting with GM teams globally to ensure

appropriate arrangements are in place.

• Supporting Employee Relations cases as required.

• Contribute to Career Coach and Leadership Training.

• Compliance with regulatory requirements and supporting with reporting.

• Other associated tasks and support as part of the People Operations team.

Direct Reports:

This role reports to:

• Human Capital Manager (ER , Policy, Absence and Wellbeing Lead)

There are no direct reports into this role

Qualifications & Certifications:

• CIPD Level 3 or above (or equivalent).

• We are unable to provide a work permit for this role. Candidates must hold their own

right to work in Guernsey or Jersey.

Skills & Experience Required:

Essential skills:

• Experience of HR technologies (e.g. Workday).

• Experience of document management complying with GDPR.

• Understanding of employee absence types.

• Understanding of sickness absence requirements in both islands.

• Experience using Occupational Health providers.

• Experience of supporting wellbeing cases.

Desirable skills:

• Experience in development and implementation of HR policy & programmes.

• Knowledge of and experience of communicating with external regulatory authorities.

• Mental Health First Aider experience.

• Experience in reporting & analytical skills.

• Ability to handle pressure and manage conflicting demands.

• A professional and resourceful approach and an ability to build rapport at all levels.

Travel Requirements:

3

As part of a cross-island team, this role may require occasional travel between the islands and

may occasionally require further travel.

The skills we look for in our people:

All our people need to demonstrate the skills and behaviours that support us in delivering our

business strategy. This is important to the work we do for our business, and our clients. These

skills and behaviours make up our global leadership framework, Evolved PwC Professional.

The Evolved PwC Professional focuses on two core behaviours: Trusted Leadership and

Distinctive outcomes. Trusted Leadership is underpinned by core behaviours that Inspire,

Empower and Evolve, and Distinctive outcomes is underpinned by behaviours that Champion,

Build and Deliver.

Diversity:

We work in a changing world which offers great opportunities for people with diverse

backgrounds and experiences. We seek to attract and employ the best people from the widest

talent pool as well as those who reflect the diverse nature of our society. We aim to encourage a

culture where people can be themselves and be valued for their unique strengths. Creating value

through diversity is what makes us strong as a business. https://pwc.to/2vY6KZm.

JOB DESCRIPTION Job title

Category Manager

Reports to

TBC

Reporting to this position

Location of work

Support Centre, Co-operative House, Don Street

Date effective Version: 2 Role Banding:

Role Purpose To own and manage the end-to-end category management of Pharmacy Retail, including but not exclusively buying recommendations, merchandising, ranging, pricing recommendations, and leakage.

Society’s Vision To make a real difference to the communities we serve

Society’s Mission To develop and protect long-term member value

Society’s Values COOPERATION: embracing the cooperative principles in everything we do.

OPENNESS: honesty and trustworthiness in what we say and how we behave.

Being prepared to listen.

PASSION: pride in our business, determination to succeed, radiating positive energy.

EMPOWERMENT: providing opportunity, encouraging contribution and involvement, and believing in our people.

RECOGNITION: ensuring our colleagues are appreciated, valued, and rewarded for their achievements.

MAIN AREAS OF RESPONSIBILITY

• Direct accountability for managing the range that the Society sources. This means direct responsibility for data admin, merchandising, planograms for Pharmacy Retail.

• Dual responsibility (with operations) for managing availability, effectively and efficiently.

PRINCIPAL RESPONSIBILITIES –

Leadership a) Embed the culture and values of the Society and encourage all managers and colleagues to attain the

highest possible standards. Work within the spirit of the agreed Aims and Values of the Society to create an operational climate that is conducive to employee development, engagement loyalty, and high morale.

b) To develop and maintain an effective working relationship with the Head of Department, Operations Managers, the Category Officers in the team, the wider team, and across the Society.

c) To actively participate in the implementation, monitoring, and review of the execution of these categories' strategic plans to maximize net profit by driving sales, margin, and availability across all retail trading business units.

People Management

a) Lead, direct, consult with, develop, and motivate all direct reports so that a. they may optimize their contribution to the business b. are fully accountable for the areas under their direct control c. determine and agree on performance benchmarks and objectives d. review performance against these to reinforce achievements, address shortfalls and identify

development needs, through cooperative Goals, conversations, and growth. b) To work with the Head of Department to ensure a succession plan is in place for the team. c) With all direct reports review the results of the Society Engagement survey Cooperative Voice and ensure

that actions are being taken to address any areas of development

Operational Management

a) To make sure that the Range Events – Schedule (plans) are actioned-amended accordingly so that they are fit for the Society. This is to include all FRTS - non-FRTS and local products. Ensure that the plans are complete and available to the Stores/pharmacies in line with published timetables.

b) To be responsible for all FRTS Product Maintenance- Initial Pricing and Setting the Margin on all FRTS before passing to Price and Promotions.

c) To ensure all Range Events availability is checked before the go-live date & the rate of sales.

d) To Manage FRTS Rejections – Master Product File actioned accordingly in a timely frame.

e) To ensure any FRTS Queries are logged Daily and actioned.

f) To Ensure online Range is reviewed in line with Range Events – Deletions - Availability – LTOOS and action

promptly.

g) To Ensure all Product Recalls are actioned.

h) To ensure that issues reported on Sunrise are actioned promptly.

i) To ensure that FRTS changes published on the FRTS Portal are saved and actioned promptly.

j) Ensure that Trading tasks for VME are completed and the team is supporting the Transition.

k) To ensure compliance throughout the Society of all relevant regulations and legislation applicable in the

jurisdictions in which it operates, as well as following internal Society standards where higher, concerning the health and safety of employees, agents, and customers.

l) To ensure all deliverables are met about the Society’s risk strategy and that all risks are identified,

highlighted and solutions found.

Membership/Community Relations

a) Act generally always to protect and develop the image of the Society. b) Provide support for community activities where required. c) Provide support for charitable projects where required. d) Provide support for environmental initiatives where required.

COMPETENCIES AND BEHAVIOURS

Demonstration of these key behaviors is required:

SKILLS, KNOWLEDGE AND EXPERIENCE REQUIREMENTS

1. Experience in pharmacy / PE Meds and pharmacy ranges

2. Broad understanding of the business and the broader cooperative movement

3. Good level of business and financial acumen

4. Ability to analyze the internal and external environment for data and trends and action the information.

5. Consults, collaborates and communicates effectively.

6. Can ensure that transactional aspects of the role are well executed in a fast-moving, changing working

environment.

7. The ability to work cross-functionally both within the Trading Team and across the Retail Estate 8. A proactive nature with a willingness to investigate problems and suggest solutions. 9. Excellent interpersonal skills with a positive and enthusiastic attitude 10. Able to work with minimum supervision. 11. Strong attention to detail & accuracy

Getting the Job Done Working with others Self-Management

Information Gathering Analytical Thinking Technical Expertise Results Orientation

Developing Others Teamwork and Collaboration Managing Performance Communication Influence and impact Customer focus

Decisiveness Self Confidence Flexibility Self-Development