Dear
JOB DESCRIPTION
Job title
Learning & Development Assistant
Reports to
People and L&D Business Manager
Reporting to this position
No direct reports
Location of work
Guernsey / Jersey Support Office
Date Effective from: February 2026
Role Purpose
(Areas of Responsibility)
To provide timely, accurate and effective support to the L&D team.
Providing a wide range of vital L&D administration and support.
Ensuring all training activities are executed in an organised and
efficient way and in line with the L&D Strategy.
Society’s Vision To make a real difference to the communities we serve
Society’s Mission To develop and protect long-term member value
Society’s Values COOPERATION: embracing the co-operative principles in everything
we do.
OPENNESS: honesty and trustworthy in what we say and how we
behave. Being prepared to listen.
PASSION: pride in our business, determination to succeed, radiating
positive energy.
EMPOWERMENT: providing opportunity, encouraging contribution
and involvement, believing in our people.
RECOGNITION: ensuring our colleagues are appreciated, valued and
rewarded for their achievements.
Main Areas of Responsibility
• Support the L&D Officers with the effective delivery of the Learning and Development Strategy
• Assist in the delivery of training and development programmes based on the needs of the L&D
officers, organisation and individuals
• Assist the L&D Officers with Producing training material for in-house courses
• Liaise with L&D Officers, stakeholders, and People business partners to assist with programmes that
are satisfactory to all relevant parties in the organisation, such as, trading teams, marketing, finance,
IT, Care and Funeral and where appropriate engage with external providers Commented [NC1]: This could be condensed into above
2
• Help L&D Officers, line managers and in store trainers solve specific training problems, either on a one
to one basis or in groups
• Ensure all documentation is accurate and kept up to date in
adherence to legal compliance and data protection
• Booking colleagues on First Aid, Fire Marshall and any other relevant H&S training
• Ensure all administration tasks are completed effectively and accurately
• Assist in Producing monthly KPI’s for all training activities
• Maintain and respond to e-mails in the L&D and Inductions Mailbox
• Ensure that all data, including training records on the relevant L&D platforms are up to date,
maintained, and input accurately
• Develop and maintain strong and effective working relationships with colleagues across the business
and external training providers
• Support the L&D team with various projects such as Project Retail, Careers Fairs and Customer Service
• Assist with the distribution and maintaining of Uniforms
COMPETENCIES AND SKILL SET
• Interpersonal skills that enable you to work with people at all levels of an organisation
• Basic Presentation Skills
• Ability to demonstrate the society’s Mission, Vision and Values
• Written and spoken communication skills that allow you to inform and advise clearly
• A good customer-focused background
• Strong teamworking skills and a collaborative approach to learning, both face-to-face and remotely
• Administration, organisation and planning skills to assist the team, manage your time and to meet
deadlines and objectives
• Proactive, enthusiastic and innovative approach to work
• Proficient computer skills, specifically, Excel and Powerpoint
• Demonstrate a positive and committed attitude
PERSONAL ATTRIBUTES;
• Flexible, confident and friendly team member
• Ability to communicate positively and effectively
• Able to work to deadlines with focus on results and quality of service at all times
• Enthusiastic and self motivated MEASURES OF PERFORMANCE:
• Evidence of completion of administration to the standards set
• Feedback from L&D team and stores
• Feedback is positive/few customer complaints