Job Description

A prominent agency is seeking a Contracts Administrator to join a dynamic team of six in their busy accounts office located in the Channel Islands. This team is responsible for managing all aspects of the accounting function for three trading companies, with two based in Jersey and one in Guernsey. The Contracts Administrator will primarily assist the Finance Manager and Financial Controller in the preparation of monthly management accounts, while also collaborating with Operations and Sales teams.

As a member of this commercial business, the Contracts Administrator may be called upon to perform various duties outside of the standard responsibilities to help meet the expectations of customers and suppliers.

Key Responsibilities

- Create, renew, and maintain customer contracts
- Calculate and process contract invoices
- Collaborate with the Sales team to ensure timely renewal of contracts
- Liaise with the Operations team and customers to negotiate contracts, ensuring compliance and exceptional customer service
- Maintain the customer licensing database
- Manage contract documents and related administrative tasks
- Validate Engineer time sheets related to time-based contracts and prepare/validate Engineer overtime claims for payroll
- Prepare additional management information, including analysis of time spent on contracts
- Assist in documenting system processes for efficiency
- Oversee facilities management to ensure the maintenance of office and data hosting infrastructure
- Work with the Compliance Manager to maintain adherence to Health and Safety, ISO, and other relevant standards
- Deliver contracts related to hardware, coordinating with Sales, internal IT, and third-party providers

Knowledge and Experience

- Experience in contract administration
- Proficient in higher-level Excel and other core Microsoft applications, including Access
- Familiarity with Navision accounting software is preferred, or experience with other ERP systems
- Background in the technology or service delivery industries
- Ability to produce accurate information under tight deadlines
- Experience in dealing with third-party contractors

Measures of Success

- Customer satisfaction
- Timeliness and accuracy of information
- Effective communication and collaboration
- Team performance

Connecting with Others

The successful candidate will work closely with various teams, including Customer Support/Service Delivery, Sales and Account Management, IT and Technical Support, customers, and external vendors and partners. This role is essential for ensuring seamless customer service and effective operational processes within the agency. 

If you are a proactive professional with a strong background in contract administration and a passion for enhancing customer experiences, this opportunity may be the perfect fit.

For more information, please contact Stacey.