Job Description

Our client is seeking an experienced Application Support Specialist with strong Swift experience and a background in banking payments. This is a fantastic opportunity for someone looking for either a long-term contract or the possibility of a permanent position.

Key Responsibilities:
- Engage with customers to quickly diagnose and resolve issues  
- Troubleshoot and resolve technical issues within production applications (e.g., server connectivity, upgrades)  
- Provide clear and timely updates to customers, ensuring issues are resolved  
- Guide customers through troubleshooting steps  
- Follow up with customers to ensure problems are fully resolved  
- Support application testing and upgrades  
- Create and maintain procedural documentation  
- Manage multiple support cases simultaneously  

Required Skills & Experience:
- Proven experience in an application support role, ideally within the banking/financial services industry  
- Extensive experience supporting Payments/Swift gateway solutions (a must-have)  
- Familiarity with Microsoft, Linux, and SQL databases  
- Experience with IBM MQ is essential  
- Knowledge of Bottomline GTExchange is a plus  
- Strong problem-solving skills and keen attention to detail  
- Excellent communication and interpersonal skills, both written and verbal  
- Certifications in Microsoft or Linux are an advantage  

If you’re looking for a new challenge with an established financial institution and have the required skills, this is the role for you!

Please get in touch with Stacey for an informal chat!