Our client is seeking a proactive and customer-focused Technical Support Analyst to join our growing Technology and Data Team. This is a great opportunity for someone progressing from first-line support or with second-line experience who wants to develop their skills in a dynamic environment.
You will manage service desk tickets, support our Managed Service Provider, and deliver high-quality onsite and remote support. You’ll help identify recurring issues, improve support processes, create user guides, and build strong relationships with staff across the business.
Key Responsibilities
- Resolve technical issues promptly and professionally.
- Support first-line teams and assist with escalations.
- Spot trends to reduce ticket volumes and improve user experience.
- Provide user training, guidance and documentation.
- Enhance the service desk process and contribute to the team knowledge base.
Key Skills
- Experience in IT support (first-line or second-line).
- Strong knowledge of Windows OS and application support.
- Basic understanding of business networks.
- Excellent communication and customer service skills.
- Motivated, solution-focused, and keen to learn.
If this role interests you then please contact us.