Our client is seeking a proactive and customer-focused Technical Support Analyst to join our growing Technology and Data Team. This is a great opportunity for someone progressing from first-line support or with second-line experience who wants to develop their skills in a dynamic environment.

You will manage service desk tickets, support our Managed Service Provider, and deliver high-quality onsite and remote support. You’ll help identify recurring issues, improve support processes, create user guides, and build strong relationships with staff across the business.

Key Responsibilities

• Resolve technical issues promptly and professionally.
• Support first-line teams and assist with escalations.
• Spot trends to reduce ticket volumes and improve user experience.
• Provide user training, guidance and documentation.
• Enhance the service desk process and contribute to the team knowledge base.

Key Skills

• Experience in IT support (first-line or second-line).
• Strong knowledge of Windows OS and application support.
• Basic understanding of business networks.
• Excellent communication and customer service skills.
• Motivated, solution-focused, and keen to learn.

If this role interests you then please contact us.