BAS Officer – Systems & Data 

This is a permanent role providing technical support for our client's business applications, ensuring their availability, reliability, and performance meet the standard required. You will be responsible for troubleshooting and resolving issues, managing system configurations, and collaborating with internal stakeholders to optimise application usage. The successful candidate will play a critical role in ensuring seamless operations and deliver the following outcomes:

› Effective management of the configurations of the client's platform and collaborating with IT service providers to diagnose and resolve problems to minimize disruptions.

› Provide tiered technical support for business applications, including diagnosing and resolving user- reported issues promptly and effectively.

› Effective collaboration with developers (internal and external) and providing support to staff that resulting in technical compatibility across systems, quick resolutions of issues, and adequate the development, enhancement, and testing of business applications.

The role will suit any individual with a proven track record of first level technical support within one or more disciplines in the technology sector, preferably within systems support, application development and/or data management and analytics. If you are customer focused, enjoy solving puzzles and have abroad knowledge across a wide range of ICT systems, this may suit you. An understanding of ITIL Foundation level and Service Transition, change management processes and experience in Microsoft Cloud Platform systems would be beneficial.